Rini Rai

Product Manager

Bengaluru, Karnataka, India10 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 11 years of experience in product management.
Expert in AI automation and supply chain optimization.
Proven track record of cost-saving initiatives.

Stackforce AI infers this person is a Product Manager with expertise in E-commerce and AI-driven solutions.

Contact

Skills

Core Skills

Product ManagementSupply Chain AutomationProduct StrategyGrowth StrategiesAnalyticsMarketingProject Management

Other Skills

Customer ExperienceAI AutomationData AnalysisCost OptimizationQuality AssuranceCustomer SegmentationRetention StrategiesMarketing OptimizationMarketing FrameworksCustomer ConversionBrand PerformanceAnalytical InitiativesProject Management AutomationResource TrackingCustomer Service

About

Product Manager · www.rinirai.com 11+ years across analytics, growth, and product; building data-driven systems at Tredence, Blinkit, and Licious. Currently leading post-order CX, AI automation, and supply chain at Licious, spanning service recovery, order tracking, AI-led initiatives, and hub-level automation, and in-house platforms for Ticketing and Control Tower. Outside of work, I build AI tools because I genuinely enjoy it. Recent projects include a portfolio site with a recruiter-facing AI chatbot, and a multi-agent pipeline for generating structured insight reports. It's the best way I've found to stay close to the technology I work with. Core areas: post-order CX · AI support tools · supply chain automation · retention and lifecycle

Experience

10 yrs 8 mos

Total Experience

2 yrs 8 mos

Average Tenure

4 yrs 6 mos

Current Experience

Licious

2 roles

Product Manager

Promoted

Apr 2023 – Present · 3 yrs 2 mos

Driving product strategy across post-order logistics, customer service, and control systems. Focused on scalable platforms that improve SLA, cost, and resolution speed through automation and AI.
Led 20+ initiatives improving SLA compliance, cost per delivery, and resolution turnaround
Built Control Tower to track SLA breaches, DE movement, and inventory shortfalls in real time
Developed automated batching and trip generation for 10L+ monthly orders
Replaced Salesforce with in-house ticketing system, saving ₹72L annually
Revamped order tracking, comms stack, and service recovery automation
Built Customer 360 view combining NPS, tickets, and orders for agents
Deployed AI-driven QA and CoPilot to scale audits and assist resolution
Working on AI/ML enhancements to batching, in-app chat, and voicebot

Supply Chain AutomationCustomer ExperienceAI AutomationProduct StrategyData AnalysisProduct Management

Senior Manager - Growth Analytics

Dec 2021 – Apr 2023 · 1 yr 4 mos

Implemented strategic customer segmentation and analytics, driving retention and revenue growth while optimizing product availability and marketing efforts. Worked on building and designing the loyalty program.

Customer SegmentationAnalyticsRetention StrategiesMarketing OptimizationGrowth Strategies

Blinkit

Senior Manager - Marketing

Jan 2020 – Dec 2021 · 1 yr 11 mos · Gurugram, Haryana, India

Developed targeted marketing frameworks that boosted brand performance, improved customer conversion, and maximized return on investment during key sales events.

Marketing FrameworksCustomer ConversionBrand PerformanceMarketing

Tredence inc.

Management Trainee

May 2018 – Jan 2020 · 1 yr 8 mos · Bengaluru, Karnataka, India

Led analytical initiatives to optimize marketing channels, resulting in significant cost savings and enhanced performance for a major retail client.

Analytical InitiativesMarketing OptimizationAnalytics

Jana urban services for transformation (just)

Intern, Financial Advisory

Apr 2017 – Jun 2017 · 2 mos · Bangalore

Cognizant

Programmer Analyst

Oct 2013 – May 2016 · 2 yrs 7 mos · Pune

Automated project management processes and resource tracking, significantly improving operational efficiency and achieving substantial cost reductions across teams.

Project Management AutomationResource TrackingProject Management