May 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India

• Senior Customer Support Executive | CRM Software Specialist | Customer Experience & Retention Expert | SaaS
• Results-driven Senior Customer Support Executive with over X years of experience in CRM software support and customer relationship management. Skilled in managing client queries, troubleshooting complex CRM issues, and ensuring seamless user adoption across SaaS platforms.
• I’m passionate about helping businesses get the most out of their CRM systems — from onboarding and configuration to ongoing support and optimization. My focus is on driving customer satisfaction, retention, and long-term loyalty through clear communication, process improvement, and data-driven insights.
• ✅ Deep understanding of CRM tools (e.g., Vyapar, Neodove CRM software)
• ✅ Strong analytical and problem-solving abilities
• ✅ Experience in ticket management, escalation handling, and SLA compliance
• ✅ Proven record of improving customer satisfaction scores (CSAT/NPS)
• ✅ Skilled in cross-functional collaboration with product and engineering teams
• Managed client communication and issue resolution
• Handled CRM operations (NeoDove)
• Worked on WhatsApp API & Meta integrations
• Assisted clients with onboarding, training, and support
• Managed leads, campaigns, and reporting issues