Aug 2025 – Feb 2026 · 6 mos · Raleigh, NC

• Troubleshoot and resolve complex technical issues involving Observe's observability platform, integrations, and customer environments.
• (Acquired by Snowflake)

Sep 2021 – Aug 2025 · 3 yrs 11 mos · Raleigh, NC

• Worked with broad range of customers to troubleshoot and identify root causes for issues with Confluent Kafka deployments. Helped customers maintain high availability of kafka services, working across different Cloud providers and on Kubernetes clusters.

Jul 2017 – Sep 2021 · 4 yrs 2 mos · Raleigh-Durham-Chapel Hill Area

• Data In Motion - NiFi, Spark, Flume. SME for Kafka
• Responsible for driving cases on product-related issues for customers across all domains.
• Collaborated with Product management and Cloudera engineering on feature requests and bug fixes.
• Discussing effective strategies to handle Cluster upgrades and migrations based on business requirements and best practices.
• Mentored new hires in the Frontline team across the globe to upskill their kafka knowledge and handle cases efficiently.
• Lead SME discussion groups to collaborate with peers on their cases, helped reduce the number of escalations and case age for kafka components.

Mar 2011 – Dec 2015 · 4 yrs 9 mos · Greater Hyderabad Area

• Implemented, maintained and monitored infrastructure and application servers - Windows servers for DC, AD, Group policy management, RedHat cluster for database servers, RedHat Satellite for configuration and centralized management, performance tuning, proactive monitoring, failover testing and automation of daily and monthly jobs.
• Responsible for offshore project delivery and lead two teams. Track weekly and monthly performance, share status report, define the scope and plan and test the changes for upcoming deliverables.
• Implemented and automated deployment of training infrastructure in VMware VDI for L&D, saving training costs for the organization.
• Interacted with multiple teams on application, network, storage and backup to maintain high availability of services as a cross-functional team player.

Jul 2010 – Jan 2011 · 6 mos · Hyderabad Area, India

• First point of contact for any kind of issues faced by the client including Active directory issues, issues with mail servers and maintain access control lists on servers.
• Monitoring customer applications for any critical alerts and resolving them within specified SLA as the team responsible for handling incidents, keeping the client informed on the same.
• Escalate and inform teams responsible for handling servers and other critical infrastructure in data center of any network issues and track them to closure.
• Check, analyze and troubleshoot client desktop related issues remotely as specified in KEDB and other standard operating documents.
• Update the procedural documents and KEDB with the latest updates and solutions provided.
• Work with Change management teams for approvals on RFC’s and perform the necessary changes as scheduled.