Karan Singh

Product Manager

Gurugram, Haryana, India5 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led development of core OMS for 500K+ monthly shipments.
Implemented AI-driven solutions reducing RTO by 11%.
Managed enterprise accounts with SLA compliance.

Stackforce AI infers this person is a SaaS Product Manager with expertise in D2C logistics and AI-driven solutions.

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Skills

Core Skills

Product ManagementOrder ManagementTechnical Product ManagementTechnical Account Management

Other Skills

Product DevelopmentProduct DesignChannel integrationAI-driven courier allocationRTO risk profilingREST APIsSQLInventory ManagementAccount ManagementLean UXBusiness-to-Business (B2B)Feature PrioritizationMarket ResearchGraphQLLearning Design

About

APM with 5+ years building and solving the order-to-ship journey in the D2C ecosystem - currently owning the end-to-end OMS at Rapidshyp (500K+ monthly shipments). Responsible for channel integration, real-time processing, AI-driven courier allocation, RTO risk profiling, and seller communication across B2C, B2B, and return flows. Having worked across the full table - from managing brand problems at Unicommerce and ShipRocket to building product end-to-end at Rapidshyp - gives me deep customer understanding in the D2C space. I use AI (Claude CLI, n8n) to automate research, Jira workflows, and prototype faster.

Experience

5 yrs 3 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 5 mos

Current Experience

Rapidshyp

Product Manager

Jan 2024 – Present · 2 yrs 5 mos · Gurugram, Haryana, India · On-site

D2C logistics aggregation platform processing 500K+ monthly shipments | Team: 8 developers, 4 QA
Built core OMS from scratch - catalogue management, order-to-shipment workflows, serviceability engine, courier priority rules, packaging automation, and rate calculator; shipped one-click integrations (Shopify 654, WooCommerce 130, Amazon 45, Storehippo 5) and WMS APIs across B2C, B2B, and return flows.
Launched ML-based courier recommendation engine (+12% delivery success) and customer risk profiling system (11% RTO reduction) - automating allocation decisions and pre-flagging high-risk orders.
Built wallet management (Razorpay + PayU) cutting payment failure from 25% to 15.5%, and delivered RBAC creating 1,054 PII-restricted roles across sellers and internal teams.
Built WhatsApp automation suite (IVR verification, NDR alerts, real-time tracking), marketing tools (coupon system, banners, non-serviceable area alerts), BYOC enterprise model, and end-to-end return management - reducing pre-ship RTO by 12%, WISMO by 25%, and support tickets by 30-40%.

Product DevelopmentProduct DesignOrder ManagementChannel integrationAI-driven courier allocationRTO risk profiling+1

Shiprocket

2 roles

Senior Specialist - Enterprise Presales Product Solutioning

Oct 2023 – Dec 2023 · 2 mos

REST APIsSQLTechnical Product Management

Specialist - Enterprise Presales Product Solutioning

Apr 2022 – Oct 2023 · 1 yr 6 mos

SaaS D2C logistics platform | Part of core team taking Shiprocket Direct from PMF to early scaling
Owned end-to-end presales product solutioning, migrating 8 major brands (Uniqlo, Zivame, FabIndia, GoNoise, Urbano, nobero, bewakoof, Mcaffine) to Shiprocket Direct - contributing to 7.3 lakh monthly shipment volume as part of the core team scaling the platform from PMF to early growth.
Built custom features for enterprise brands, integrated 10+ local courier partners extending SDD/NDD and hyperlocal coverage, and designed an exchange workflow covering order management to courier integration - improving local area delivery performance by 20%.

REST APIsSQLTechnical Product Management

Shiprocket direct

2 roles

Senior Presales

Oct 2023 – Dec 2023 · 2 mos

SaaS D2C logistics platform | Part of core team taking Shiprocket Direct from PMF to early scaling

Presales Specialist

Apr 2022 – Oct 2023 · 1 yr 6 mos

Unicommerce

Technical Account Manager - Enterprise

Dec 2020 – Apr 2022 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

• Managed technical queries and support for 8+ enterprise accounts related to Uniware, channel integration, and courier integration - handling 2,000 orders/day with SLA compliance - and conducted product onboarding demos covering handheld operations, batching, FIFO picking, cycle counts, and purchase order workflows.

Inventory ManagementAccount ManagementTechnical Account Management