Dec 2021 – Sep 2025 · 3 yrs 9 mos · Mumbai, Maharashtra, India

• Successfully obtained certification as a “Great Place to Work,” enhancing employer branding and attracting top talent and developing a sense of pride for the company.
• Revamping the POSH (Prevention of Sexual Harassment) committee by appointing new external and internal members, and implemented a digitized tracking mechanism for POSH cases.
• Maintaining Cost per Hire, New Hire CTC, and Hiring Turnaround Time (TAT) within predefined benchmarks.
• Conducting investigations on Whistleblower cases and Requests for Investigations (RFIs) to mitigate organizational risks.
• Creating recruitment related policies & documents such as rehire policy, staffing manual, SOP’s, vendor and offer checklists.
• Developing, initiating and maintaining effective programs for workforce retention, promotion and succession planning.
• Strategizing the organization's position and represented it before labor offices/courts for employee disputes, achieving satisfactory resolutions in favor of the organization.
• Developing budgetary simulations and managed the closure of performance appraisal budgets for the year.
• Ensuring 100% on-time delivery of yearly appraisals and conducted yearly performance management surveys.
• Introduced Ticketing System to efficiently address and monitor employee concerns and grievances.
• Implemented manpower planning and optimization interventions, resulting in a 2% reduction in EBITDA costs.
• Led and optimized the hiring engine, achieving a target of 1100 new hires annually while ensuring high-quality recruitment.
• Implemented initiatives to reduce attrition across the organization by standardizing HR interventions and governance.

Jul 2021 – Dec 2021 · 5 mos · Mumbai Metropolitan Region

• Spearheaded lateral and leadership hiring initiatives for the US Healthcare Payer segment of the business, ensuring the acquisition of top talent to drive organizational growth.
• Managed leadership vendor relationships, effectively educating vendors on the company's mission, pitch, and job descriptions. Implemented governance structures and feedback mechanisms to optimize vendor performance.
• Provided hiring managers with both quantitative and qualitative insights to facilitate informed decision-making and drive efficient recruitment processes.

Apr 2016 – Feb 2021 · 4 yrs 10 mos · Mumbai, Maharashtra, India

• Managed the HR Business Partner (HRBP) shop comprising 2500 employees with diverse backgrounds, including AR callers, Voice and Data specialists, Physicians, and Doctors, to support US Healthcare processes.
• Developed a comprehensive career architecture tailored to different lines of business, focusing on required competencies at various levels and facilitating resource mobility within the organization.
• Ensured compliance with POSH guidelines and established a Whistleblower mechanism to address concerns within the organization.
• Restructured the Leadership Induction program and developed a standardized "step-in" plan for new leadership hires.

Jun 2015 – Apr 2016 · 10 mos · Mumbai Area, India

• Role & responsibility:
• 1. HR Automation: Designed and deployed Automation in
• a. Online Pre-joining Kit
• b. Confirmation process.
• c. Online Organogram
• d. Travel approval automaton
• e. Recruitment database management
• 2. Talent acquisition: Supported hiring at senior level positions with salary negotiations. Developing a structure to effectively manage hiring database.
• 3. Business HR:
• a. Organized Reward & Recognition at Goa for Head count of 517 (517 people. 270 rooms. 16 flights. 32 Transfer coaches), Including Travel, Boarding and a gala event.
• b. Strategized and implemented Crisis management interventions at group level. Part of the Crisis management steering committee.
• c. Managing Mergers/Demerger within the group from HR perspective.
• d. Designed and standardized Job Roles and Discerptions through the various group companies.
• e. Documenting and standardizing critical business level Standard operating procedures (SOPs) such as Client servicing SOP and Flexi working Hours policy.
• f. Liaising with Labor law consultants and vendors for smooth functioning of contract staff and pending Legal cases.
• g. Managed Talent management initiatives such as Performance management (PMP)/ confirmation /Code of conduct and other corporate initiatives.

Feb 2013 – Jun 2015 · 2 yrs 4 mos · Mumbai Area, India

• Managed end-to-end recruitment for a Head count of 10000 employees across Mumbai, Pune, Aurangabad and Vadodara.
• Responsible for HR compliances, POSH, internal investigation, and audits.
• Prioritizing and guiding hiring resources towards New Business Ramp ups and Critical business hiring.

May 2011 – Feb 2013 · 1 yr 9 mos

• (Through Campus Placement)
• Placed from campus; managed HRBP operations for 2500 headcounts spread across Pune, Bangalore, and Mangalore.

Dec 2000 – Dec 2009 · 9 yrs · Mumbai Area, India

• Capricorn Human Capital Pvt. Ltd. (CHC): (Entrepreneur) Total Tenure: Dec 2000 till Dec 2009
• CHC was a preferred Vendor for companies like Wipro Infotech, GTL Ltd, I-Flex, Max New York. Awarded by Wipro infotech and appreciated by others. CHC provides human resources at mid levels and senior levels.
• Role & responsibility:
• 1. Developed business verticals of BFSI, IT/ITES, Insurance and manufacturing industry.
• 2. Implemented process delivering on client requirements:
• a. Delivering on confidential leadership mandates for our clients
• b. Senior Mandates
• 3. Implemented supply chain (media, collages, naukriwala.com and direct) to acquire call center, java candidates and Insurance sales manager as a contentious flow.
• 4. Liaison with collages and training institutes to acquire talent.
• 5. Developed and delivered training programs on (Job Portal, Head Hunting, contact management method and client awareness)
• 6. Managed H.R services (Recruitment) as a P&L mandate, through a staff of 30 Recruiter and BD team.
• 7. Managed relations with CXO levels of clients such as Wipro Infotech, GTL Ltd.
• 8. Tracking competition trends and mapping the serviced verticals (IT, ITES and Insurance).