Dipankar Pradhan

Operations Associate

Delhi, Delhi, India20 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 17 years of experience in operations and business development.
  • Proven track record in increasing revenue and streamlining workflows.
  • Expertise in managing retail operations and franchisee partnerships.
Stackforce AI infers this person is a Retail Operations and Business Development expert with extensive experience in E-Commerce and Franchise Management.

Contact

Skills

Core Skills

Operations ManagementBusiness DevelopmentSupply Chain OperationsPerformance ManagementChannel ManagementE-commerce MarketingCustomer SatisfactionSales GrowthFranchise ManagementBrand DevelopmentMarketing

Other Skills

Performance ReviewsCost-Benefit AnalysisLogistics ManagementInventory ControlSales ManagementData AnalysisFacility Management (FM)Interpersonal SkillsBrand ManagementMarket PlanningDirect SalesInternational LogisticsProblem SolvingAnnual BudgetingDistribution Strategies

About

Result-driven professional with comprehensive experience in the whole gamut of Operations, Revenue, Client Servicing, Business Excellence, Team Management, and Performance Management. A proactive planner with excellent abilities in devising product strategies, and developing effective processes, and operational workflows. Known for exceeding established goals and objectives. Proven ability to successfully analyze an organization's critical business requirements, and identify deficiencies and potential opportunities. Possesses good communication, interpersonal, intuitive, analytical, organizational, problem-solving, and leadership skills. Energetic and self-motivated team player/builder. Exhibits excellent oral and written communication skills in the local language. over 17 years of extensive experience in providing quality service to B2B and B2C sectors, meeting continuous internal and customer needs. Demonstrates expertise in team building and performance optimization, Places strong emphasis on factors optimization, trade compliance, and cost avoidance. Managing Retail Operations, Channel Management, Product Promotions, and Team Management. Currently holds the position of Associate Vice President at a reputed company, where responsibilities include creating brand awareness in the market to boost sales volume. Proficient in handling Franchisee Partners, Also experienced in Business Development Initiatives and formulation of retail and marketing strategies. An Out-of-The-Box Thinker with a proven record of accomplishment in increasing revenue, streamlining workflow, and creating a team work culture to enhance profitability. As a City Manager, developed strong Retail Expansion, Business Development Growth, LMD, and Supply Chain skills. Additionally, gained extensive experience in Business Development and Growth: Business Development Analyze business potential, conceptualize, and execute strategies to drive sales, augment turnover, and achieve desired targets. Monitor competitor activities and devise effective countermeasures. Identify, qualify, and pursue business opportunities through market surveys and mapping as per targeted plans as well as through lead generation. Key Management Initiate and develop relationships with key decision-makers in Corporates for business development. Assess requirements and conduct negotiations for delivering need-based products to Key Clients. Ensure speedy resolution of queries and grievances to maximize client satisfaction levels. Maintain excellent relations with clients to generate avenues for further business.

Experience

20 yrs 5 mos
Total Experience
5 yrs 1 mo
Average Tenure
8 yrs 5 mos
Current Experience

Tata 1mg

Heading East India Operations

Jan 2018Present · 8 yrs 5 mos · Gurgaon, India

  • > Supervise daily Supply chain & warehouse activities, including quality assurance, inventory control,
  • space management, logistics, floor productivity, shipping, and customer service
  • Warehouse Locations under my responsibility: Dhulagarh , Kolkata , Jamshedpur, Guwahati, Bhubaneswar ,Patna
  • TATA 1mg Retail Stores (EAST division) in & out growth development.
  • > Schedule and oversee warehouse team, and manage the flow and quality of work to
  • maximize efficiency and minimize overtime
  • > Inspect equipment, tools, and machinery regularly, and oversee general maintenance
  • when necessary
  • > Meet regularly with leads to analyze productivity and develop actionable plans for
  • loss prevention
  • > Oversee and manage logistics for transporting products to customers and company
  • facilities, communicating with Vendors and air partners to ensure efficient delivery of
  • packages. > Franchisee Business Development for Respective Region
  • > Identifying New Areas for Potential Business and Appointing Franchises
  • > Managing Sales (ROI), and Turnover for New Partners/Franchises
  • > Conducting Market Analysis to Establish Brands in Line with Existing Competitors.
  • > Coordinating with the Legal Department to Finalize
  • > Strategically Identifying New Sites and Available Locations/Properties in Targeted
  • Areas for Brand Expansion with Viable Models.
  • > Also handle Bulk & Blue Collar hiring. > Initiate and develop relationships with key decision-makers in corporate settings
  • > Ensure speedy resolution of queries and grievances to maximize client satisfaction
  • > Maintain excellent relations with clients to generate further business opportunities
  • > Sales and Revenue Management > Control costs in all operations to ensure profitability
  • > Motivate and engage all group staff through respective department heads.
  • > Implement strategic and tactical sales and marketing plans in the region
  • > Drive overall business development and sales growth through multi-tiered
  • distribution channels
Performance ReviewsCost-Benefit AnalysisOperations ManagementBusiness Development

Emami ltd

Senior Manager Business Operations

Sep 2015Sep 2017 · 2 yrs · West Bengal, India

  • ECommerce Marketing and Brand image execution in West Bengal. New Acquisition in Retail and Franchisee.
  • Identifying gap and creating a corrective action for improvement in operation.
  • Analysing the data and continuously identifying improvement opportunity in existing operations.
  • Ensuring operations are running in a streamlined to best customer experience and enabling a motivating environment for staff across the network.
  • Establishing MIS in critical areas to assist in monitoring, reporting & problem solving
  • Ensuring adherence to quality standards in the unit operations.
  • Ensuring optimum utilization and of facilities & services.
  • Implementing the Performance Appraisal Plan for the staff, Finalization of KRAs, Evaluating & providing feedback.
  • To optimize expenditure by cutting costs and enhance profit margins.
  • Managing day to day Logistics & LMD City Operations of E-commerce division.
  • Supervise Hub operations and co-ordinations with Warehouse team.
  • Negotiation & find out the cost saving areas in stock distribution.
  • To analyze and evaluate delivery performance and ensure timely delivery as per SLA.
  • Franchisee development and focus on their delivery success rate, SLA & RTO’s.
  • Responsible for vendor relationship, fleet utilization and daily deposit reconciliation.
  • Ensure enough bandwidth during peak time volume management.
  • Monitoring stock transfers with minimum costing from warehouse to Retails chain stores.
  • Analysis data reports to identify performance bottlenecks and improve the performance.
  • Resolving Social Media Complaints & resolving escalations in promised time frame.
  • Coordinate with Finance, CS, Procurement and Product team to matters related to city operations.
  • Manage all end-to-end activities to branch front end and back end operations at Branch.
  • Develop and manage new and existing Warehouse operations across India.
  • . Develop and create better strategies to bring more revenue
Performance ReviewsCost-Benefit AnalysisOperations ManagementE-Commerce Marketing

Sastasundar.com

Associate Vice President

Dec 2014Sep 2015 · 9 mos · Kolkata Area, India

  • Franchisee Business Development SALES Growth.
  • Marketing and Brand image awareness West Bengal / Adjoining Dist BTL/ATL Activity.
  • Franchisee Administration.
  • Staff Training/Development Motivation.
  • Develop Overall of projects, investigate Gaps.
  • Execution of sales Brand.
Performance ReviewsPerformance ManagementSales GrowthFranchise Management

Emami frankross limited

Operation Manager

May 2005Aug 2014 · 9 yrs 3 mos · Kolkata, West Bengal

  • Pharmacy operation overall branding.
  • Acquisition of Retail area with overall Execution.
  • Marketing of the Brand in West Bengal / Adjoining Dist.
  • Administration.
  • Participant in HRD through conducting staff Training.
  • Develop New projects
  • Execute of Management Plan.
Facility Management (FM)Interpersonal SkillsOperations ManagementMarketing

Education

University of Calcutta

Master of Business Administration - MBA — Marketing

Jan 2000Jan 2003

West Bengal University of Technology, Kolkata

Master of Business Administration (M.B.A.)

Jan 2007Jan 2009

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