Aniket Chakraborty

Co-Founder

Bengaluru, Karnataka, India7 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Over seven years of diverse operations experience.
Expert in support automation and process optimization.
Strong background in customer satisfaction and team management.

Stackforce AI infers this person is a SaaS operations expert with a focus on support automation and customer satisfaction.

Contact

Skills

Core Skills

Support AutomationProcess OptimizationProduct SupportCustomer SatisfactionBusiness OperationsCreative Marketing

Other Skills

Support ServicesOperations ManagementAPIAutomationSOP DevelopmentSupport toolsZapierProcess AutomationInterpersonal SkillsCascading Style Sheets (CSS)Microsoft ExcelAgile Project ManagementCustomer Relationship Management (CRM)Product TrainingProduct Data Management (PDM)

About

With over seven years of diverse operations and business experience, I am a Technical Support Lead at Graphy Inc., a leading SaaS company that provides data visualization solutions. I hold certifications in Marketing Tools, Social Media Marketing, and Content Marketing for Social Media from LinkedIn. As a Product Support Leader, I am responsible for providing expert guidance and support to both internal teams and external clients. I conduct product training sessions, influence and coach the team to ensure optimal performance, manage accounts, resolve technical setbacks, and supervise ticket SLAs. I excel in optimizing support processes and leveraging tools such as Freshdesk, API documentation, and CRM systems. I bridge the gap between technical teams, customers, and stakeholders, translating complex technical jargon into simple language to ensure customer satisfaction. I bring innovative solutions to the table, staying updated on industry trends and customer needs. I am passionate about driving success and fostering a collaborative work environment.

Experience

7 yrs 10 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 11 mos

Current Experience

Highlevel

Support Operations Coordinator

Jul 2024 – Present · 1 yr 11 mos · Remote

I drive operational efficiency across the Support organization by building scalable systems, automations, and workflows that reduce friction and improve performance.
Key Responsibilities & Impact:
Administer and optimize support tools (ticketing systems, automation platforms, internal workflows)
Design and implement automations to reduce manual effort and eliminate repetitive tasks
Build workflow logic for ticket routing, skill assignment, escalations, SLAs, and queue optimization
Develop process improvements to enhance response times and resolution quality
Analyze support data and system logs to identify operational bottlenecks and implement corrective solutions
Partner with L1/L2 teams to streamline escalation frameworks and improve cross-functional alignment
Maintain backend configurations for automations (e.g., ticket lifecycle rules, closure logic, webhook triggers)
Create documentation and SOPs to ensure clarity, scalability, and operational consistency
Troubleshoot system-level issues impacting support performance
Core Focus Areas:
Support Automation | Workflow Architecture | Tool Administration | Process Optimization | Escalation Design | Operational Analytics | AI-Driven Efficiency

Support ServicesOperations ManagementAPIAutomationSOP DevelopmentSupport tools+4

Graphy inc.

2 roles

Product Support Lead

Promoted

Apr 2023 – Jul 2024 · 1 yr 3 mos

In my current role, I am responsible for providing expert guidance and support to both our internal teams and external clients. My day-to-day responsibilities involve conducting product training sessions, influencing and coaching the team to ensure optimal performance, managing accounts, resolving technical setbacks, and supervising ticket Service Level Agreements (SLAs). My expertise and proactive approach are essential in maintaining high customer satisfaction and fostering strong working relationships with both clients and colleagues
Key Responsibilities:
1. Product Support and Training.
2. Team Influence and Coaching.
3. Billing support & Subscription management.
4. Technical Support and Escalation management.
5. Team SLA Management.
6. Dispute and Chargeback handling.

Interpersonal SkillsCascading Style Sheets (CSS)Microsoft ExcelAgile Project ManagementCustomer Relationship Management (CRM)Product Training+12

Senior Operations Executive

Aug 2021 – Jul 2023 · 1 yr 11 mos

TeamworkLearning Management SystemsSoftware as a Service (SaaS)Quality ManagementInterpersonal SkillsMicrosoft Excel+23

Mastree

Academic Advisor

Jan 2021 – Aug 2021 · 7 mos · Bengaluru, Karnataka, India

Adobe PhotoshopTeamworkLearning Management SystemsInterpersonal SkillsMicrosoft ExcelCommunication+15

Cultfit

Center Manager

Aug 2019 – Jan 2021 · 1 yr 5 mos · Bangalore

TeamworkAdobe Premiere ProVideo EditingInterpersonal SkillsPeople managementMicrosoft Excel+15

Rolling joint grill cafe

Co-Founder

May 2016 – Apr 2019 · 2 yrs 11 mos · Agartala Area, India

Started up my own Grill cafe, introduced "Indo-Lebanese" fusion cuisine and continental cuisine.
Handled the menu planning, creative marketing and business operations.

Adobe PhotoshopTeamworkAdobe Premiere ProVideo EditingInterpersonal SkillsPeople management+23

Puma retail india

Sales Executive

Mar 2014 – Mar 2015 · 1 yr · Bangalore

Worked in the sales department for a year to understand the sales and operation aspect of a company.

TeamworkInterpersonal SkillsCommunicationCustomer ServiceCustomer CommunicationProblem Solving

Percept ltd

Event Coordinator

Oct 2013 – Dec 2013 · 2 mos · India

Worked as a freelance bartender and manpower supplier while my during my college years. Handled and operated several cocktail bars and bartenders for music concerts with an average of 2000 footfalls.

Adobe PhotoshopTeamworkVideo EditingInterpersonal SkillsPeople managementMicrosoft Excel+10

Le méridien

Management Trainee Program

Sep 2013 – Apr 2014 · 7 mos · Bengaluru, Karnataka, India

Did my internship for 6 months in all the verticals and operation department of a Hotel. Specialized in Front office and business operations.

TeamworkInterpersonal SkillsMicrosoft ExcelCommunicationCustomer ServiceMicrosoft Office+5

Auxiillium events co.

Creative Director

Apr 2011 – Jun 2014 · 3 yrs 2 mos · Karnataka, India

"Auxiilium" was an Event coordinating & Man power supply company, Which has handled many big prestigious firms and several music concert events. For e.g Percept, Sunburn etc. This company was formed by Four friends during our freshmen year, could not sustain due to work study balance.

Adobe PhotoshopTeamworkAdobe Premiere ProVideo EditingInterpersonal SkillsPeople management+20