Plackeel Kurian Kurian — CEO
Senior business leader with 40+ years of experience across B2B service organisations, including Integrated Facility & Security Services, Contract Staffing, Supply Chain & Logistics, Consulting, Technology Services, Knowledge Management, and Education. An accomplished Profit Centre Head, COO & Chief Acceleration Officer, I bring a proven track record in driving sustainable growth, leading turnarounds, and delivering high-impact go-to-market strategies that consistently enhance both top-line and bottom-line performance. I am particularly recognized for exceptional YOY acquisition of new business client retention (94–97% YoY), account growth, and wallet share expansion—built on strong relationship management across sectors such as corporate, healthcare, education, manufacturing, infrastructure, BFSI, and IT/ITES. My leadership philosophy is anchored in Service Spirit, Team Spirit, and Spirit of Progress, with a firm belief that clients renew confidence—not just contracts. A trusted business partner, I align operations, people, and governance to deliver consistent client experience, operational excellence, and long-term value. My expertise spans security risk management, integrated service delivery, and multi-site operations—enabling organizations to mitigate risk, improve efficiency, and scale sustainably. Client Retention Philosophy & Impact Across four decades, I have consistently delivered industry-leading retention by embedding structured client engagement models, VOC frameworks, proactive issue resolution, and strong governance mechanisms. Through client health reviews, root-cause analysis, and timely leadership intervention, I have ensured high satisfaction, loyalty, and contract continuity. In my experience, retention is the outcome of operational excellence, engaged teams, and values-driven leadership. Known for building and mentoring high-performing teams, I enable organizations to move from stability to scale—and from growth to sustained leadership. Core Strengths & Capabilities: Strategic Planning | P&L Leadership | Turnaround & Growth Strategy | Go-to-Market Execution | Client Retention & Contract Renewals | Account Management & Wallet Share Expansion | Stakeholder Engagement | Multi-Site Operations | SLA Governance & Compliance | Risk Management | Operations Excellence | Cross-Functional Leadership | Data-Driven Decision Making | Team Leadership & Capability Building
Stackforce AI infers this person is a B2B service industry leader with expertise in operational excellence and client retention.
Location: Mumbai, Maharashtra, India
Experience: 37 yrs
Skills
- Stakeholder Engagement
- Customer Retention
- P&l Management
- Business Development
- Sales Management
- Consulting
Career Highlights
- 40+ years of experience in B2B service organizations.
- Proven track record in driving sustainable growth and client retention.
- Expert in strategic planning and operational excellence.
Work Experience
Leaders Excellence at Harvard Square
President Select Member (1 yr)
Self Employed
Independent Consultant (4 yrs 11 mos)
ISS Facility Services India Private Limited
Senior Vice President - Sales - Security Services - India (7 yrs)
TOPS Security Limited
Senior Vice President & Owner - Customer Partnership (2 yrs 1 mo)
Senior Vice President & Owner - Sales (4 mos)
Vice President - Sales (2 yrs 6 mos)
Assistant Vice President - Sales (6 mos)
Assistant Vice President - Sales - Finance & Technology Vertical (4 mos)
Country Head - Business Development (4 mos)
Country Head - SME Business (5 mos)
ACS Solutions
General Manager - Business Development (11 mos)
Genovate Solutions
Country Manager - India (1 yr)
MicroWorld Technologies Inc
General Manager - National Sales (2 yrs)
TMI Network
National Sales Manager (2 yrs)
Primetime IP Media Services Private Limited
Head - Sales (Outdoor Advertising) (2 yrs)
Airborne Express
Corporate Service Quality Manager (1 yr 10 mos)
Corporate Franchise Manager (7 mos)
Regional Franchise Manager - West India (3 mos)
Aptech Limited
Deputy Regional Manager - Gujarat & MP Region (2 yrs)
Blue Dart
Middle Manager (2 yrs 8 mos)
Area Manager (2 yrs 5 mos)
Area Executive (2 mos)
Area Executive (1 yr 7 mos)
Station Supervisor (3 mos)
Sales Executive-cum-Branch-in-charge (3 mos)
Education
Post Graduate Diploma in Business Management (PGDBM) at PG Department of Commerce and Management Studies, Bhavnagar University, Bhavnagar, India
Bachelor's of Business Administration (BBA) at BJ Commerce College, Sardar Patel University, Vallabh Vidyanagar, Anand, Gujarat
HSC at Rosary High School, Vadodara, Gujarat, India
SSC at Gujarat Refinery English Medium High School, Baroda
Primary & Secondary School at St. Mary's High School, Rajkot
Primary School at Lal Bahadur Shastri English Medium School, Godhra
General Academics at St. Xaviers High School, Mirzapur, Ahmedabad
