Nakul Chauhan

Program Manager

Bengaluru, Karnataka, India12 yrs 10 mos experience
AI EnabledHighly Stable

Key Highlights

  • Achieved 95%+ on-time delivery rate across global initiatives.
  • Led large-scale IoT projects improving client energy efficiency.
  • Developed governance frameworks reducing operational risks.
Stackforce AI infers this person is a SaaS and IoT operations leader with a strong focus on governance and risk management.

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Skills

Core Skills

Program ManagementOperational ExcellenceProject ManagementLeadership

Other Skills

Change ManagementAgile / Hybrid DeliveryProgram Governance & ControlsRisk Identification & MitigationTeam ManagementBusiness DevelopmentStakeholder ManagementData-Driven Business AnalyticsCross-Functional Leadership (20+ Stakeholders)Process Transformation & Operational DesignGTM Strategy & Market ReadinessChange Management at ScaleBusiness Strategy Translation & ExecutionPortfolio Investment & Resource AllocationP&L Management & Financial Governance

About

I don’t just manage execution—I build the operational infrastructure that allows global organizations to scale rapidly while protecting delivery velocity under extreme pressure. My approach was forged during 10 years in the Indian Navy, commanding teams of up to 400 in high-stakes environments where "operational risk" meant a national security incident. That experience taught me how to architect unified governance frameworks, manage cross-border complexities, and maintain absolute strategic clarity when timelines are non-negotiable. When I transitioned to enterprise technology, I applied this high-reliability operational mindset to scale complex systems: - ServiceNow: Built the global GTM operational intake model from scratch. Synthesized and governed 190+ concurrent initiatives across three global regions, anchoring delivery with 10 TPMs and 20 Team Leads. Achieved a 95%+ on-time delivery rate, drove a 25% productivity gain in Sales Operations via automated process redesign, and pioneered predictive, AI-integrated risk management models. - Ecolibrium: Directed large-scale IoT analytics infrastructure rollouts across 51 major enterprise sites (including JLL, British Telecom, and HNIGL), establishing repeatable operational playbooks that eliminated post-launch friction and ensured self-sustaining local operations. I specialize in entering volatile, fragmented, or scaling environments—such as rapid regional expansions—and establishing the clear accountability models, predictive risk gates, and escalation paths required to protect the core roadmap. Core Competencies: Operational Excellence & Strategy | Unified Governance Frameworks | Cross-Border & Regional Expansion | Predictive Risk Mitigation | Joint-Venture & Stakeholder Management | Scaled Technology Deployment. Currently focused on driving operational leadership, regional scale, and global delivery functions.

Experience

12 yrs 10 mos
Total Experience
5 yrs 5 mos
Average Tenure
1 yr 11 mos
Current Experience

Servicenow

Program Manager - SaaS & Digital Transformation

Jul 2024Present · 1 yr 11 mos · Bengaluru · Hybrid

  • Managed the Here & Now Program — screening and triaging 190+ global business requests across Product, Engineering, Sales Operations, and Finance, coordinating 10 TPMs, 20 Team Leads, and 15–20 Business and Geo Leads across AMS, APAC, and EMEA.
  • Delivered 100 business requests to production at a 95%+ on-time rate across monthly and quarterly release cycles from Mar 2025 to Feb 2026 — through rigorous UAT coordination, dependency management, and cross-regional stakeholder sign-off.
  • Drove a 25% improvement in Sales Operations productivity through structured process redesign, automation integration, and cross-functional friction elimination — measured via tool adoption rate and process compliance metrics.
  • Designed programme governance frameworks covering risk identification, structured escalation paths, and executive reporting cadences — reducing unplanned escalations by 10% across AMS and APAC.
  • Aligned 25+ stakeholders across geographies on competing priorities and delivery commitments; leveraged ServiceNow Agentic AI to surface blockers earlier and enable faster executive decision-making at critical release gates.
Change ManagementAgile / Hybrid DeliveryProgram ManagementOperational Excellence

Ecolibrium

Project Delivery Manager

Aug 2023Jul 2024 · 11 mos · Bengaluru · Hybrid

  • Led delivery of 10+ concurrent IoT analytics projects end-to-end — coordinating engineering, product, and commercial teams across quarterly release cycles for enterprise clients including JLL (51 sites), British Telecom, NXTRA, and HNIGL.
  • Delivered energy management and asset monitoring solutions achieving a 25% improvement in customer satisfaction scores and an 18% gain in client energy efficiency — measured and reported at account level.
  • Established structured delivery playbooks for enterprise client onboarding, reducing ramp time and standardising first-90-day governance across all four accounts.
  • Deployed site-wide temperature monitoring for British Telecom consolidating sensor data into CXO dashboards; integrated plant sensors for HNIGL delivering energy consumption analytics and Condition-Based Maintenance (CBM) insights.
Team ManagementBusiness DevelopmentProject ManagementOperational Excellence

Indian navy

Engineering & Operations Officer

Jul 2013Jul 2023 · 10 yrs · New Delhi · On-site

  • Led large-scale mission-critical programmes with teams of 150–400 personnel and budgets approaching $10M — accountable for delivery, safety, and operational continuity in environments where programme failure carried national security consequences.
  • Directed cross-functional teams across engineering, safety, logistics, and security — standardising SOPs and governance frameworks that drove a 90% reduction in operational defects and zero major safety incidents across a decade of continuous operations.
  • Held command accountability for Nuclear, Biological, Chemical and Damage Control (NBCD) and firefighting readiness — developing zero-failure governance frameworks across successive postings of increasing seniority and scope.
  • Progressed through successive leadership roles across engineering operations, security, and strategic planning — consistently accountable for delivery, people, and programme outcomes simultaneously; awarded Unit Commendation IFR 2016.
Program Governance & ControlsRisk Identification & MitigationOperational ExcellenceLeadership

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

PGDM in Operations Management — Operations Management

Jul 2020Apr 2022

NBCD School Lonavala

NBCD specialist — Fire Science/Fire-fighting

Jul 2020Nov 2020

Uttarakhand Technical University

Bachelor of Technology — Mechanical Engineering

Aug 2008Jun 2012

The Air Force School (TAFS), Subroto Park

Apr 1995Apr 2008

NMIMS CDOE

Master of Business Administration — Operations Management and Supervision

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