Souvik Mit — Business Development Executive

I’m a results-driven Client Partner & Delivery Leader with over 10 years of experience managing high-impact global client portfolios, driving operational excellence, and enabling digital transformation across GCCs. I specialize in building and scaling client-centric delivery strategies for Fortune 500 and mid-sized companies in the BFSI, tech, retail, and e-commerce sectors. At Amazon, MediaMint and ANSR, I’ve led the end-to-end lifecycle of client engagements including onboarding, solutioning, and governance for 60+ global brands, achieving 18% YoY growth and a 96% client retention rate. I’ve also played a key role in setting up and scaling GCCs through Build-Operate-Transfer (BOT) models, working directly with CXOs to align delivery outcomes with strategic business goals. With deep expertise in program management, consulting, stakeholder engagement, revenue enablement, and business transformation, I thrive in fast-paced environments where I can bring cross-functional teams together—from Customer Success and Sales to Marketing, Talent Acquisition, HR Ops, Workspace, Employer Branding, Legal, and Finance to deliver measurable outcomes. I take pride in blending strategic thinking with operational execution. Whether it’s driving CX, improving SLAs, mitigating risk, or scaling delivery operations, my focus remains on enabling sustainable growth for both clients and the organization. I’m passionate about shaping future-ready delivery models, fostering innovation, and partnering with leadership to unlock long-term value. If you're building the next big thing in global delivery, GCC strategy, or digital transformation, just send me a message and I’d love to connect. :)

Stackforce AI infers this person is a Client Partner specializing in GCC strategy and digital transformation within the BFSI and tech sectors.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 11 mos

Skills

Client Engagement
Project Management
Demand Generation
Risk Management
Client Relations
Client Onboarding
Operations Management

Career Highlights

Achieved 18% YoY growth and 96% client retention.
Led end-to-end lifecycle for 60+ global brands.
Expert in GCC strategy and digital transformation.

Work Experience

ANSR

Senior Manager - Client Partner (1 yr 5 mos)

MediaMint

Manager - Client Partner (1 yr 9 mos)

Associate Manager - Client Solutions (11 mos)

Team Lead - Client Engagement (10 mos)

Virtusa

Program Manager - Client & Project Management (1 yr 4 mos)

Associate Consultant (5 mos)

Amazon

Quality Analyst (1 yr 3 mos)

Real Time Analyst (5 mos)

Resolution Specialist (2 mos)

Department Specific Trainer (2 mos)

Subject Matter Expert (3 mos)

Senior Search and Rescue Associate (1 yr 7 mos)

Indian Oil Corporation Limited

Summer Internship (1 mo)

Education

Master of Business Administration - MBA at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology (B.Tech.) at Academy of Technology

Class 12 at Kendriya Vidyalaya

CLASS 10 at St.Xavier's High school, Haldia

Souvik Mit

Business Development Executive

Bengaluru, Karnataka, India9 yrs 11 mos experience

Highly Stable

Key Highlights

Achieved 18% YoY growth and 96% client retention.
Led end-to-end lifecycle for 60+ global brands.
Expert in GCC strategy and digital transformation.

Stackforce AI infers this person is a Client Partner specializing in GCC strategy and digital transformation within the BFSI and tech sectors.

Contact

Skills

Core Skills

Client EngagementProject ManagementDemand GenerationRisk ManagementClient RelationsClient OnboardingOperations Management

Other Skills

Client DeliveryDecision-MakingStrategic ThinkingProject Management Office (PMO)Strategic Partner RelationsBusiness DevelopmentBuilding C-Level RelationshipsBusiness Growth StrategiesStrategic Partner Relationship ManagementStrategic InitiativesProject PlanningC Level ManagementRevenue & Profit GrowthBusiness ExpansionStrategic Planning

About

Experience

9 yrs 11 mos

Total Experience

2 yrs 9 mos

Average Tenure

1 yr 5 mos

Current Experience

Ansr

Senior Manager - Client Partner

Jan 2025 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India

Drive strategic value for Global Capability Centers (GCCs), helping Fortune 1000 clients establish, scale, and transform their India operations into innovation and digital transformation hubs.
Lead end-to-end GCC lifecycle—from intake, design, setup, to scale—across multiple sectors.
Partner with CXOs and senior IT leaders to co-create technology roadmaps, align GCC charters with enterprise goals, and unlock 10–15% YoY wallet share growth.
Own the overall success and strategic direction of each engagement—shaping roadmaps, identifying risks, and ensuring alignment with client goals.
Collaborate cross-functionally with global sales, delivery, and consulting teams to define KPIs, customer success metrics, and strategic expansion plans.
Own stakeholder communication, business reviews, and strategic reporting across all accounts.
Manage multi-million-dollar accounts; act as strategic advisor on capability expansion and operational governance.
Translate business needs into actionable solution frameworks—crafting RFPs, selecting strategic partners, and leading multi-vendor engagements.
Operate as the primary POC for GCC charter alignment, stakeholder engagement, and program execution—ensuring high NPS and long-term client retention.

Client RelationsClient DeliveryDecision-MakingStrategic ThinkingProject Management Office (PMO)Project Management+12

Mediamint

3 roles

Manager - Client Partner

Apr 2023 – Jan 2025 · 1 yr 9 mos · Hyderabad, Telangana, India

Resolved client roadblocks, achieving 14% YoY growth in headcount through upselling & cross-selling
Managed risks and opportunities via Salesforce, ensuring long-term success
Prepared recruitment plans and schedules based on hiring deadlines
Built strong relationships with executive clients, expanding the project portfolio
Collaborated with cross-functional teams (Sales, Engineering, DA, TA, Legal) to achieve client outcomes
Interviewed 50+ candidates for leadership roles, playing an active role in recruitment
Facilitated onboarding and training, ensuring team proficiency in all aspects
Overseeing workflow on a timely basis to update/enhance processes based on team dynamics

Demand GenerationRisk ManagementStrategic PlanningInterviewingCross-functional CollaborationsOpportunity Management+13

Associate Manager - Client Solutions

Promoted

Apr 2022 – Mar 2023 · 11 mos · Hyderabad, Telangana, India

Onboarded and managed 50+ global clients, building relationships and serving as the primary POC.
Created and presented WBR, MBR, and QBR decks/reports to clients and internal management.
Drove CSAT/NPS surveys, identifying areas to improvement to improve client satisfaction.
Engaged with C-Level stakeholders to discuss current engagements and future roadmaps.
Drove revenue growth by 15% through demand generation and client portfolio management.
Identified process inefficiencies and improved operations through data analysis.
Onboarded new clients and set KPIs, increasing client satisfaction by 20%.
Conducted gap analysis to optimize resources and enhance efficiency.
Forecast challenges and plan for scale/sustenance.

Project ManagementClient RelationsAccount ManagementDigital MarketingInterviewingRevenue & Profit Growth+11

Team Lead - Client Engagement

May 2021 – Mar 2022 · 10 mos · Hyderabad, Telangana, India

Led multiple initiatives to streamline operations, enhancing efficiency and sharing strategies across the organization.
Conducted market research to identify business opportunities and implemented strategic marketing plans, enhancing market penetration.
Delivered scheduled reports to clients and management, improving decision-making.
Identified areas for improvement, led quality enhancement initiatives, and communicated changes.
Served as Program Manager for a key client, providing performance updates to management and proposing continuous improvement roadmaps.
Collaborate with clients to define objective goals at a program level.
Identified challenges, inefficiencies, & areas for improvement, aligning the team toward common goals.

Client OnboardingStrategic ThinkingClient PresentationPresentation SkillsQuarterly ReviewsOperations Management+11

Virtusa

2 roles

Program Manager - Client & Project Management

Promoted

Jan 2020 – May 2021 · 1 yr 4 mos

Client: Google

Client RelationsStrategic Partner RelationsDecision-MakingCustomer SuccessOrganization GrowthQuality Analysis+8

Associate Consultant

Aug 2019 – Jan 2020 · 5 mos

Client: Google

Amazon

6 roles

Quality Analyst

May 2018 – Aug 2019 · 1 yr 3 mos

Real Time Analyst

Nov 2017 – Apr 2018 · 5 mos

Resolution Specialist

Aug 2017 – Oct 2017 · 2 mos

Department Specific Trainer

May 2017 – Jul 2017 · 2 mos

Subject Matter Expert

Jan 2017 – Apr 2017 · 3 mos

Senior Search and Rescue Associate

Aug 2015 – Mar 2017 · 1 yr 7 mos

Indian oil corporation limited

Summer Internship

May 2014 – Jun 2014 · 1 mo · Haldia, West Bengal, India

Summer Internship commenced on 15th May, 2014 till 12th June, 2014. The summer internship project was on the topic "Control Valve and Distribution system in Oil Refinery and Oil Refinery Township".