Shalini Choudhary

Co-Founder

Lisbon, Lisbon, Portugal17 yrs 2 mos experience

Key Highlights

  • Reduced churn from 21.5% to 13% in one year.
  • Established scalable customer strategies increasing Net Revenue Retention.
  • Developed strategic vision for global Customer Operations transformation.
Stackforce AI infers this person is a SaaS Customer Success Leader with a focus on building tangible businesses.

Contact

Skills

Other Skills

Customer Experience ManagementStrategic LeadershipSoftware as a Service (SaaS)Customer strategyLeadershipTeam LeadershipTeam ManagementCustomer ExperienceBusiness AnalysisCustomer SatisfactionManagementSolution SellingAccount ManagementTeamworkCRM

About

I spent a decade in SaaS scaling post-sales across many verticals and continents, managing the full ecosystem to help companies grow revenue from existing customers. The part I am most proud of? The incredible people I worked with. Managing teams showed me what I was meant to do: creating environments where people could do their best work. But same wall every time: really good at making founders and VCs richer. When that came at people's expense? Limited control to change it. Also lately SaaS started feeling... not real. Just numbers on screens. Here's what I'm building: As AI makes digital work infinite, value is shifting to what's scarce: real experiences, tangible products you can touch, taste, feel and spaces with communities. We're at an inflection point, and I'm betting on the physical. Absent - Lisboa's space for time. First ever phone-free creative third space in Principe Real, Lisbon where you have everything you need to reclaim your time. Uncomplacent — Portfolio/incubator for first-time founders building boring, real businesses with purpose beyond profit. Using everything I learned scaling SaaS to build physical businesses differently. Launching 3 differentiated consumer products in 2026 and building an entrepreneur/collaborator community. Why now? The job market is changing. People have to choose what side of this shift they're building on. I found my co-founder in a friend, we brought incredible people into the vision, and it became clear: this is the move. What do I know about building physical products or businesses? Not much! But I didn't know shit about tech when I started either. I'm figuring it out, meeting incredible people, and learning as I go. That's always worked before. My whole career has been FAFO with extra steps. What I'm pretty good at: - Convincing people way smarter than me to join things (my actual superpower) - Having ideas, willingness to take risks and conviction/systems to not give up - Pattern recognition across completely different contexts and cross-pollinating for zero-to-one methods - Being the optimal amount of delulu and helping others get there Let's connect if: - You're an entrepreneur who cares about purpose and profit both mattering - You want to partner, invest, or be part of what we're building - You see this market shift happening and want to talk about it - You're somewhere between "fuck corporate" and "oh shit, do I actually do this?"

Experience

17 yrs 2 mos
Total Experience
2 yrs 1 mo
Average Tenure
1 yr 4 mos
Current Experience

Absent

Founder

Feb 2025Present · 1 yr 4 mos · Lisbon, Portugal · On-site

Jisr | جسر

VP Customer Success & Services

Sep 2024Oct 2025 · 1 yr 1 mo · Lisbon, Portugal · Remote

  • Lead post-sales for Saudi Arabia's leading HRMS platform (Customer Success, Implementation, Support, Services)
  • Reduced churn from 21.5% to 13% in 1 year
  • Delivered first 100%+ Net Revenue Retention and sustained it

Hibob

Head of Customer Success, Payroll

Feb 2024Sep 2024 · 7 mos · Lisbon, Portugal · Remote

  • Hibob has acquired Pento 🎉
  • We’re hyped to bring the best all-in-one HR and UK Payroll product to the market and accelerate HiBob’s global HCM ambitions.

Pento

Head of Customer Success

Dec 2022Feb 2024 · 1 yr 2 mos

  • Managed Customer Success, Support, Professional Services, and Advisory functions.
  • Implemented strategic initiatives, driving revenue growth and modernising operations.

Uncomplacent

Founder and CEO

Aug 2021Present · 4 yrs 10 mos · Portugal

  • Backing and building physical businesses with purpose beyond profit for a world where AI is making digital infinite

Dashlane

2 roles

Global Head of Customer Operations

Promoted

May 2021Nov 2022 · 1 yr 6 mos

Director, Customer Support Operations

Feb 2020Apr 2021 · 1 yr 2 mos

  • Developed strategic vision for global B2B and B2C Customer Operations.
  • Transformed customer organization to drive product adoption.
  • Automated support processes and enhanced SMB Customer Success.

Codacy

Head of Customer Success & Support

Feb 2018Jan 2020 · 1 yr 11 mos · Lisbon Area, Portugal

  • Codacy is an automated code review tool that helps developers save time in code reviews and tackle technical debt. It's transforming the way developers work by optimising the code review process by upto 30%
  • Led Customer Support, Success, Implementation, and Professional Services teams.
  • Established scalable customer strategies and processes.
  • Increased Net Revenue Retention and optimized customer journey touchpoints.

Talkdesk

Customer Success Lead EMEA

May 2016Feb 2018 · 1 yr 9 mos · Lisbon Area, Portugal

  • Established customer success practices for US East Coast and EMEA region
  • Managed strategic accounts and influenced product vision.

Teleperformance portugal

Program Manager

Jan 2014Apr 2016 · 2 yrs 3 mos · Lisbon Area, Portugal

  • Led project execution, migration processes, and services.
  • Developed risk management and change management processes.

Htc

Customer Service Operations

Jan 2011Jan 2013 · 2 yrs · Cairo Governorate, Egypt

Hsbc

Sales and Customer Service

Jan 2008Jan 2011 · 3 yrs · Bengaluru Area, India

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