Nov 2025 – Present · 7 mos

• Scope & Ownership: Lead engineering and operations for fintech platforms, overseeing cross-functional teams responsible for payment processing, bank connectivity, compliance, and production reliability.
• Own platform reliability and operational performance for Tier-1, regulatory-critical payment systems with 99%+ uptime and strict SLA commitments.

Jul 2024 – Nov 2025 · 1 yr 4 mos

• Key Projects- Bank Connectivity, Payments, Sanction Screening, Transformations, Intelligent Operations(AIOps)
• Leadership Scope: Acted as a technical and delivery leader across multiple product streams, mentoring senior engineers and influencing architecture, reliability standards, and operational practices at an organizational level.
• At ION, I play a pivotal role in transforming our fintech services through architecture modernization and the implementation of SRE practices. My efforts have resulted in significant cost savings and improved system reliability. By mentoring multiple talented teams of engineers and business consultants, I fostered a culture of excellence that led to enhanced code quality and fewer production defects, ultimately driving our operational success.
• Led cross-functional engineering & business consulting teams to deliver SaaS bank connectivity platforms enabling secure, real-time payments and statements.
• Architected AI-driven automation frameworks for payment reconciliation, cutting manual intervention by ~70% and improving accuracy to 99%.
• Implemented full-stack observability (metrics, tracing, logging, alerting) for critical payment flows, reducing MTTR by 51% and improving SLA compliance.
• Accelerated client onboarding by 23% through workflow automation and self-service tools, increasing throughput without additional headcount.
• Built and scaled high-performing engineering teams, introduced mentorship programs, and reduced attrition while improving leadership bench strength.
• Defined and executed quarterly OKRs aligned to revenue, cost optimization, and customer satisfaction goals; achieved >90% OKR completion rate.
• Directed backlog refinement & feature prioritization with Product & Compliance, delivering regulatory-critical features weeks ahead of deadline.

Oct 2022 – Jul 2024 · 1 yr 9 mos

• Key Projects - Account Management, AI Cash forecasting, ML Transaction Tagging
• Drove strategic initiatives to deliver high-impact fintech solutions, aligning technology implementation with product strategy and business requirements, resulting in faster time-to-market.
• Led 3 cross-functional engineering teams (10–15 engineers) delivering SaaS fintech solutions aligned with product, compliance, and business objectives, improving productivity through coaching, mentoring, and implementing Lean principles.
• Designed and implemented scalable architectures and coding standards for SaaS platforms, enhancing system reliability, security, and compliance.
• Leveraged AWS cloud services and machine learning models to deliver innovative features, increasing product adoption and reducing operational overhead.
• Enhanced operational efficiency by introducing performance monitoring, reducing mean time to recovery (MTTR) and preventing revenue-impacting downtime.
• Oversaw end-to-end project delivery using Agile methodologies, consistently meeting or exceeding delivery timelines and budget targets.
• Championed knowledge sharing and succession planning, ensuring continuity of expertise and reducing dependency risk across engineering teams.
• Established key metrics and reporting frameworks, enabling data-driven decision-making that improved customer satisfaction scores.
• Managed critical production environments, leading disaster recovery planning, production support, and release management to maintain 99%+ uptime.
• Collaborated with stakeholders across product management, compliance, and operations to prioritize features, optimize sprint planning, and ensure alignment with business objectives.

Apr 2019 – Sep 2022 · 3 yrs 5 mos

• Key Projects-Bid Entry, Market Data, Trades and Risk Management
• Served as a senior technical leader for critical fintech modules, acting as a go-to owner for production stability, performance, and mentoring junior engineers.
• Designed and delivered cutting-edge fintech product features, enabling new revenue streams and improving customer adoption.
• Optimized operational efficiency by implementing automation and streamlining workflows, reducing processing time by 20% and lowering operational costs.
• Built and mentored high-performing engineering teams, improving skill maturity and reducing onboarding time for new hires by 30%.
• Collaborated with cross-functional stakeholders (Product, Compliance, and DevOps) to deliver features aligned with regulatory standards, ensuring 100% compliance.
• Enhanced system performance and scalability, reducing transaction latency and increasing throughput capacity.
• Implemented code quality and best practice standards, reducing production defects by 35% and improving deployment success rates.
• Acted as a technical mentor to junior and mid-level engineers, resulting improvement in peer review quality and faster delivery cycles.