Jun 2021 – Feb 2025 · 3 yrs 8 mos

Nov 2018 – Mar 2025 · 6 yrs 4 mos

Jun 2018 – Nov 2018 · 5 mos

Dec 2014 – Dec 2017 · 3 yrs · Bengaluru Area, India

• Act as an AML subject matter expert and provide direction and guidance to AML Officer’s on appropriate remediation action for high risk accounts, performing detailed investigations on case management of alerts and drafting the escalation cases to internal FIU, MLRO.
• Handling Production order/Subpoena and Law enforcement queries and report SAR/STR to MLRO and Internal FIU Team.
• Assist in establishing policies, procedures, systems and controls within all areas of Financial Crime, including; AML, Combat Terrorist Financing, KYC and Sanctions to ensure compliance with legislation issued by FATF, Wolfsburg & US Department of Justice, OFAC, DFSA, FCA, UN & HMKA.
• Responsible for conducting technical process training for group of 20-25 AML investigators for various segment’s like AML – Transaction Monitoring, High Risk Reviews, Sanctions, Anti Bribery and Corruption and Tax Evasion.
• Have conducted walk through sessions for the senior management team on various subjects pertaining to AML & Regulatory Compliance.
• Designed and re-structured FCC training programs.
• Took the initiative to conduct ‘tea talk’ sessions on topics pertaining to financial crime compliance with the employees and senior management.
• Thorough understanding of SWIFT message, Payment types and various AML typologies.
• Domain expertise in transaction monitoring for core banking, correspondent banking and credit card segments, reviewing alerts generated by the system
• Project deployments (MANTAS & CAMP V4) and connect with stakeholders to fix the challenges identified.
• Under taken KYC profile review for GBM, High risk individuals & CMB clients.
• Clear understanding about the risk assessment methodology, Customer Due Diligence, Enhanced Due Diligence.
• Performing negative news screening via RDC, World check, Lexis Nexis for HNI, SCC & PEP.
• Clear understanding about FATCA, IRS, CRS.
• Managed complete process of client on boarding for GBM & RBWM.

Sep 2005 – Feb 2014 · 8 yrs 5 mos · Mumbai, Maharashtra, India

•  Strategy development and formulation of various portfolios like Credit card transaction monitoring, fraud portfolios, corporate payment options, platinum credit services, High net worth client product benefits and services for end-users.
•  Managing effective operational delivery on a day to day basis and eradicating gaps to improve overall operational efficiency.
•  Working with the on shore business partners globally to ensure that all on-going customer communication is delivered to the agreed plans through regular report auditing.
•  Responsible for managing team performance, process migration and strive excellence quality service to our customers and practice Amex Blue Box Values.
•  Working closely with Quality & Training team to erase all the NVA’s and focus on -strengthening our core procedures to mitigate the risk and improve customer service.
•  Handling CEO level escalations and providing the best resolution to our clients.
•  Outlier management plan to improve the overall business performance and to track the progress of the same on a weekly basis.
•  Conducting exchange session, performance and appraisal reviews with the employee.
•  Client management- was responsible for conducting calibration calls and weekly conference call regarding procedural updates and performance review.
•  Data Analysis& Reporting– Preparing weekly business deck and sharing the key insights, anticipated projection & fluctuations in the strategies implemented.