Nov 2021 – Oct 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

• Building Supply Chain Tech to facilitate Blinkit's shift from a next day delivery model to a 10-minute delivery system,while effectively scaling the team from 0 to 40 members.
• Lead product and engineering for Store Operations, Invoicing, and Manpower Management, collaborating with central operations and product teams for operational efficiency improvements at dark stores.
• Built an efficient task assignment engine, reducing peak-hour manpower costs by 10% and non-peak idle time by 30%.
• Optimized picking services and app, achieving an in-store pick time of 2.5 minutes, enabling 70% of orders to be delivered within 10 minutes.
• Resulted in a remarkable 20% improvement in positive responses in store manpower NPS survey.
• Enabled blinkit's seamless category expansion into Apple devices, beauty products, books, toys, and print-as-a-service through revamped store ops services.

Aug 2018 – Oct 2021 · 3 yrs 2 mos · Dubai, United Arab Emirates

• Designed and developed the Digital Experience Platform (DXP) with a Greenfield Azure implementation, utilizing Sitecore 9.1, Headless CMS, Microservices, and React JS, while concurrently growing the account from 0 to 60 members.
• Launched the responsive B2C hotel booking website (Jumeirah.com) and React Native mobile app on the DXP Platform.
• Pioneered industry-first product features like Shopping Cart, Waitlist, Cross-sell, and Upsell, resulting in a remarkable 160% increase in monthly bookings, with 62% through the mobile app.
• Honored with the Best Digital Design and User Experience award at the Seamless Middle East Awards 2020.

Apr 2016 – Jul 2018 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Led a transformative digital marketing project, designing and developing the Digital Marketing Platform on Sitecore for migrating/redesigning 200+ brandsites,with a dedicated team size of 75 members under matrix reporting to me.
• Led Component Library development (reusable components) for various brands' Digital Marketing Websites, resulting in 30% faster time to market for new brands and rollouts for different markets.
• Oversaw successful migration of 200+ brand sites to the new platform.

Jan 2015 – Mar 2016 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Key contributor in the Request for Proposal (RFP) process for the B2B and D2C Portal Development using Hybris Order Management System.
• Led the successful establishment of a 50-member team for the project, scaling the account by adding multiple maintenance projects.
• Oversaw Technical Program Management across all RFP initiatives, ensuring seamless execution and delivery.

Apr 2012 – Dec 2014 · 2 yrs 8 mos · Atlanta, Georgia, United States · On-site

• Led Agile adoption and REST API services development for B2C site on IBM WebSphere Commerce.
• Spearheaded the digital transformation of the legacy website.
• Developed a next-gen e-commerce checkout system with Microservices architecture.
• Achieved a significant 23% increase in conversion rate post-launch of the new checkout system.

Nov 2009 – Mar 2012 · 2 yrs 4 mos

• Developed HR Portal using Java as the backend technology and integrated Documentum as the content management tool.
• Designed and developed a Global Mobility Solutions Platform, leading to a remarkable 25% reduction in approval time for relocations.
• Honeywell HR function experienced a noteworthy 10% uptick in CSAT score as a result of the platform's implementation.
• Automated Variable Pay for Honeywell Contract Employees, achieving a significant 15% reduction in contractors' timesheet approval and payment cycles

Mar 2007 – Oct 2009 · 2 yrs 7 mos

• HR Portal Development with Documentum Content Management.
• Global Mobility Solutions Platform.
• Variable Pay Automation for Honeywell Contract Employees.

Jun 2004 – Feb 2007 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• • B2B and B2C e-commerce solutions with IBM WebSphere Commerce.