Portia Michael

Operations Associate

London, England, United Kingdom11 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in talent management and client success.
Proven track record in recruitment and operational efficiency.
Strong relationship builder with diverse stakeholders.

Stackforce AI infers this person is a Human Resources professional specializing in talent acquisition and client success management.

Contact

Skills

Core Skills

Customer ServiceClient SuccessTalent ManagementRecruitmentOperations Process ImprovementGlobal Talent Acquisition

Other Skills

Customer ExperienceCustomer Relationship Management (CRM)Customer RetentionTalent PipeliningOperational EfficiencyTalent AnalyticsTalent pool analysisInternational RecruitmentExecutive SearchLead QualificationTeam LeadershipCandidate EngagementExternal ClientsBusiness MeetingsStripe (Software)

About

I am a client-focused professional with experience across Talent Management, Recruitment, Customer Success, and Business Operations. Throughout my career, I have worked closely with clients, candidates, and internal stakeholders to improve processes, strengthen relationships, and support business growth. My experience includes talent acquisition, candidate engagement, customer support, research, onboarding, operational coordination, and project support across multiple business functions. I enjoy building strong relationships, improving customer experiences, and creating efficient processes that help businesses scale successfully.

Experience

11 yrs 4 mos

Total Experience

9 yrs

Average Tenure

2 yrs 4 mos

Current Experience

Lucey group limited

2 roles

Manager - Business Support

Jun 2025 – Present · 1 yr · Dublin, County Dublin, Ireland · Remote

Assistant Manager - Client & Customer Success

Feb 2024 – Jun 2025 · 1 yr 4 mos · Dublin, County Dublin, Ireland · Remote

In my current role, I oversee a mix of customer service, operations, recruitment, and executive support across multiple divisions within the group. My focus is on delivering exceptional client experiences, ensuring smooth coordination, and driving operational efficiency.
🔹 Customer Service & Client Success
Manage all customer service interactions via email and phone for Super Food Market and ArtGallery.co.uk.
Handle customer and artist queries with professionalism, ensuring timely resolution and a positive user experience.
Serve as the first point of contact for inquiries, purchases, and after-sales support, maintaining strong client relationships.
🔹 Executive & Business Support
Manage communications and calls for IDAPCOM, Acolyte, and the Group CEO, ensuring seamless coordination.
Provide operational and administrative support across the organisation, contributing to the smooth running of daily activities.
🔹 Recruitment & Talent Coordination
Lead recruitment campaigns for both internal roles and external client mandates.
Oversee candidate sourcing, application management, and interview scheduling, ensuring clear and consistent communication throughout the hiring process.
Partner with leadership to build and maintain a strong talent pipeline aligned with business needs.
🔹 Operations & Process Optimisation
Collaborate with internal teams to streamline workflows and improve service delivery.
Balance multiple priorities across the group while upholding deadlines, quality, and service standards.
✨ This role allows me to combine my strengths in client management, operational excellence, and people coordination, while supporting both internal teams and external partners to achieve shared goals.

Customer ExperienceCustomer ServiceCustomer Relationship Management (CRM)Customer RetentionClient Success

Acolyte resource group

4 roles

Talent Management Lead

Promoted

Apr 2023 – Feb 2024 · 10 mos

Build and maintain strong relationships with clients, candidates, and key industry partners, providing exceptional customer service and ensuring a positive recruitment experience.
Work with the marketing team to develop and execute effective recruitment marketing strategies.
Maintain regular, transparent communication with clients and candidates throughout the recruitment process, providing timely updates and constructive feedback.
Develop and implement talent management strategies that align with organisational goals.
Oversee and mentor a team of six professionals by providing clear direction, support, and performance feedback, while facilitating effective communication and promoting best practices.
Manage the full recruitment process for mid to senior-level positions, including sourcing, screening, interviewing, and managing the offer process
Develop and maintain a strong network of executive-level professionals, keep up-to-date with industry trends, and ensure smooth on boarding and ongoing support for executive placements.

Global Talent AcquisitionTalent AnalyticsTalent pool analysisInternational RecruitmentExecutive SearchLead Qualification+2

Talent Management Senior Executive

Promoted

Apr 2020 – Mar 2023 · 2 yrs 11 mos

· Utilise various recruitment techniques, such as social media, job boards, and networking events, to source and headhunt passive candidates.
· Evaluate candidates' qualifications, skills, and suitability for our clients' job roles by conducting screenings and interviews.
· Establish and maintain relationships with candidates to keep them engaged and informed about potential job opportunities.
· Collaborate with clients to understand their recruitment needs and create effective recruitment strategies.
· Oversee the entire recruitment process, from identifying candidates to extending job offers.
· Ensure a positive experience for candidates throughout the recruitment process.