Jun 2022 – Dec 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Visa is building "Privacy Compliance System" for all of its applications/programs to ensure their application are compliance to international regulations (CGPA, GDPR,ADPL.. etc. ) and Data Protection Policies.
• Design and Development of global privacy and security features to ensure VISA's compliance leveraging latest machine learning and GenAI capabilities with international regulatory standards.
• Security & Compliance: Led the VISA privacy initiatives for all 2700 VISA applications globally, ensuring compliance for PII and retention, saving $10M annually by reducing audit findings and improving brand value. Accountable for defining and driving new requirements of VISA Global privacy office.
• Global Privacy Platform: Oversaw VISA’s public platform for the Global Privacy Office to manage DSR rights for GDPR, CCPA and serves Millions VISA Cardholders meeting country-specific regulatory timelines.
• High-Availability Solutions: Re-architected monolithic Legacy privacy applications for high availability, achieving 99.98% uptime. improving customer satisfaction, resulting in a more than 50% increase in positive feedback and a 30% reduction in complaints.

Oct 2011 – Jul 2022 · 10 yrs 9 mos · Bangalore Urban, Karnataka, India · On-site

• Contributed to several innovative projects that enhanced operational efficiency, predictive insights, and customer engagement.
• Smart Net Total Care (SNTC) – Developed and supported SMARTnet®, a proactive maintenance solution offering industry-leading technical support and smart capabilities for incident management, service coverage, security alerts, and product lifecycle management. This platform helped mitigate risks, accelerate issue resolution, and optimize operational efficiency.
• Business Critical Insights (BCI) – Worked on a data analytics portal that provided key performance indicators, trends, and predictive insights. Helped enable API integrations for customers, ensuring seamless data access while addressing caveats in inventory and alert processing across platforms.
• Cisco Smart PHY – Contributed to the development and optimization of an integrated microservices-based platform for deploying, managing, and troubleshooting Cisco Remote-PHY devices (RPD). Facilitated collaboration among customers and partners to expand the application ecosystem through on-box innovation.
• Contact Center Solutions – Helped enhance customer interaction capabilities beyond traditional voice communication, incorporating digital channels like chat, social media, and SMS to personalize engagement and transform customer experience.

Aug 2010 – Sep 2011 · 1 yr 1 mo · Greater Chennai Area · On-site

• The Alcatel-Lucent 5520 AMS is the next-generation element management system for the ISAM broadband access product family (DSL and fiber-based access). As a state-of-the-art management solution, it provides configuration, maintenance and troubleshooting operations based on a new-generation platform centered on Java and a modular architecture. This enables a flexible thin client graphical user interface (GUI) and accelerated deployment of new NE releases, allowing faster time-to-market for new services.

Jul 2009 – Jul 2010 · 1 yr · Greater Chennai Area · On-site

• Cisco Inventory and Reporting 2.0 is a service that provides network administrators with tools to manage and report on Cisco network equipment. It helps with asset management, cost reduction, and compliance, offering detailed information about hardware, software, and contract coverage. This service allows users to view various reports, customize their views, and access comprehensive inventory data for individual devices.