Jan 2024 – Sep 2025 · 1 yr 8 mos · Dubai, United Arab Emirates

• Manage client accounts. Act as a primary point of contact, proactively addressing inquiries and challenges.
• Conduct thorough candidate interviews.
• Deliver exceptional service and successful talent placements.
• Implement strategic business development initiatives to secure new clients and foster sustained growth.
• Train new team members, focusing on effective LinkedIn searches to enhance candidate sourcing.

Jul 2023 – Jan 2024 · 6 mos · Dubai, United Arab Emirates

• 🏆 Recognized as an "Outstanding Performer" in Talent Delivery
• 🏆 Highest number of placements in 2023 - Team Award
• Build and maintain strong relationships with clients
• Understand clients' hiring needs and provide suitable candidates
• Manage client accounts and ensure smooth communication
• Conduct candidate interviews and evaluate qualifications
• Deliver exceptional service to contribute to successful placements of talented individuals in clients' organizations.
• Industry Focus: Consumer Electronics, F&B, FMCG, Retail
• Market Focus: KSA, UAE, Lebanon

Oct 2022 – Jun 2023 · 8 mos · Dubai, United Arab Emirates

• Develop recruitment plans aligned with company goals to fill vacant positions according to client's brief
• Screen and interview potential candidates.
• Manage the entire recruitment process from sourcing to signing the offer.
• Build and maintain relationships with candidates, clients and hiring managers.
• Analyze recruitment metrics to optimize the process and attract top talent.
• Industry Focus: Consumer Electronics, F&B, FMCG, Retail
• Market Focus: KSA, UAE, Morocco, Kuwait, Lebanon

Jan 2022 – Oct 2022 · 9 mos · Dubai, United Arab Emirates

• Responsible for research, market mapping and delivery on both junior and senior mandates within the MEA region across multiple industry verticals.
• Industry Focus: FMCG / Consumer Electronics
• Market Focus: KSA, UAE, Morocco, Kuwait

Jan 2021 – Jan 2023 · 2 yrs · Beirut, Lebanon

• Thrilled to be the driving force behind Alaska Pet Brand, where my passion for sales and love for pets converge!
• 📱 Digital Dynamo: Steering the ship of our digital presence – from managing customer feedback to processing orders and sculpting our online brand persona. In the world of pixels, I orchestrate a symphony of customer satisfaction.
• 🎨 Product Design Virtuoso: Beyond the digital realm, I wear the hat of a product design maestro. From conception to reality, I collaborate with our engineers, ensuring each creation is not just a product but a masterpiece.
• 🏆 Leading the Pack: Grateful to witness Alaska Pet Brand soar to new heights. Through dedication and a touch of pet love, we've proudly claimed the top spot as Lebanon's leading brand for handmade pet products.

May 2020 – Jul 2021 · 1 yr 2 mos

• In my role, I assumed the responsibility of managing inquiries from various stakeholders and clients on the digital platforms, specifically Twitter and Facebook, for a distinguished bank in Saudi Arabia. This involved promptly responding to inquiries, providing relevant information, and addressing concerns raised by clients. Additionally, I meticulously reported and documented complaints using Customer Relationship Management (CRM) tools, ensuring that each concern was thoroughly documented for further analysis and resolution. By actively engaging with the audience on these digital channels, I contributed to maintaining a positive online presence for the bank while also assisting in identifying areas for improvement and enhancing customer satisfaction.

Jan 2020 – Mar 2020 · 2 mos

• I was an intern with the creative department, assisting pitches for clients from the automobile sector. I was in charge of handling their social platforms (Twitter, Instagram, Facebook) and worked side by side with the head designer on the team for their digital content.

Jan 2019 – Jun 2019 · 5 mos · Lebanon

• I was overseeing a project focused on managing social media platforms for food and beverage clients in Lebanon. Collaborating closely with a graphic designer, we conceptualized and visually designed content calendars, as well as ensuring comprehensive coverage of events across various social platforms. Additionally, I took charge of community management tasks, fostering engagement and interaction within the online communities. As part of my responsibilities, I reported end-of-month metrics, providing valuable insights into the performance of our social media strategies. Moreover, I actively participated in pitches and executed targeted advertising campaigns on Facebook and Instagram to enhance client visibility and engagement.

Jul 2018 – Dec 2019 · 1 yr 5 mos · Beirut, Lebanon

• I managed and promoted multiple social media platforms for local businesses in the F&B, automobile, retail and pharmaceutical industry. The job included creating content calendars, designing visuals using Adobe programs and creating Facebook sponsored ads.

Jan 2018 – May 2020 · 2 yrs 4 mos

• As a freelancer, I got the chance to work with clients from all around the world including Canada, Dubai, USA and Saudi Arabia.
• Ranging from digital work, to packaging design and social media management

Jul 2017 – Dec 2018 · 1 yr 5 mos · Lebanon

• I was assigned to manage social platforms (Facebook and Instagram) for the clients including content creation and paid ads.

May 2017 – Jun 2017 · 1 mo · Lebanon

Jul 2016 – Sep 2016 · 2 mos · Lebanon

• Creative Department

Jun 2016 – Aug 2016 · 2 mos · Lebanon

• Experience in the creative department