Mar 2025 – Feb 2026 · 11 mos · Bengaluru, Karnataka, India · Remote

• Spearheading end-to-end AI strategy from ideation to scalable implementation across products and operations.
• Driving cross-functional collaboration between data science, engineering, and business teams to turn AI concepts into tangible impact.
• Identifying high-leverage AI use cases that enhance efficiency, personalization, and decision intelligence.
• Establishing experimentation frameworks, model governance, and ethical AI best practices.
• Building an innovation culture that encourages rapid prototyping, learning, and measurable outcomes.

Apr 2021 – Jan 2026 · 4 yrs 9 mos · Oslo, Norway · Hybrid

• Developed Power BI and HubSpot dashboards that tracked key performance metrics, improving data visibility and enabling faster, data-driven decisions for universities and internal leadership.
• Efficiently prioritized and responded to a high volume of customer queries within a 48-hour window, significantly improving customer satisfaction.
• Standardized customer service support processes, reducing customer support requests by 15% and enhancing the team's efficiency.
• Applied in-depth product knowledge to successfully resolve complex customer issues, increasing customer trust in our support.
• Led project management efforts using Jira, streamlining support operations and improving the team’s organizational efficiency.

Mar 2021 – Present · 5 yrs 3 mos · Oslo, Norway · Remote

• performance, and release readiness.
• Translated business and product requirements into structured test scenarios, test cases, and acceptance criteria to validate functionality and user experience.
• Collaborated closely with development, UX, and operations teams in Agile environments to support sprint testing, defect tracking, and quality assurance activities.
• Performed functional, integration, and regression testing across devices and system components, ensuring compatibility between hardware and software layers.
• Identified, documented, and tracked defects through Jira, working with engineers to troubleshoot issues, verify fixes, and reduce release risks.
• Supported technical implementation and integration testing to ensure smooth deployment across environments and systems.
• Maintained test documentation, release notes, and QA reports to provide visibility into quality status and testing progress.
• Contributed to continuous improvement of QA processes, introducing structured feedback loops and improving testing workflows to enhance delivery quality.

Oct 2020 – Mar 2021 · 5 mos · Oslo, Norway · On-site

• Design, develop, and maintain Project plans.
• Planning and organizing the project tasks to meet the project delivery deadlines.
• Develop company newsletters and templates for product updates.

Apr 2020 – Sep 2020 · 5 mos · Oslo, Norway · On-site

• o Responsible for Newsletters (India-Norway News)
• o Leading the Website project for Det Moderne India
• o Leading an new initiative around women empowerment & inclusion

Sep 2019 – May 2020 · 8 mos · Oslo Area, Norway · Remote

• Involved in manual testing activities for the platform and making bug reports.
• Coordinate with the developers to fix these bugs and re-test the platform.

Dec 2018 – Aug 2019 · 8 mos · Oslo Area, Norway · On-site

• Has been successful in helping SEB, Norway to build a realistic Diversity & Inclusion strategy
• Responsible for HR Process GAP Analysis and process optimization
• Coordinated and conducted career days and job fairs
• Created, Initiated, and implemented the Buddy Program as a part of an inclusive onboarding process
• Handling employee queries on the HR Case management system

Sep 2018 – Mar 2019 · 6 mos · Bengaluru Area, India · Remote

• Recruiting the right talent needed based on the need and get going through the Product road map.
• Setting up the HR function and trained an HR to lead the function.
• Helping the team with the right compensation and benefits plan to have them engaged at work.
• Have implemented an HR System called HRMantra and training the employees on the system.

May 2018 – Oct 2018 · 5 mos · Oslo Area, Norway · On-site

• Managed the recruitment & selection process, onboarding, offboarding, and immigration process of new hires
• Maintenance of Employee Handbook –Update processes and routines when needed
• Managing Payroll of the employees by coordinating with the Accounting Company
• Worked on employee contracts, follow up of sick leave, holidays
• Employee engagement through one-to-one discussions, celebrating birthdays & work anniversaries, short trips, and office parties.
• Implemented BambooHR to manage employee information, Plum.io as a part of the selection process, and DocuSign for signing purposes.

Nov 2017 – Apr 2018 · 5 mos · Oslo Area, Norway

• o Plan and carry out activities for children like tours, games and teaching dance and music.
• o Practicing Norwegian language with the kids and colleagues in the Barnehage is a great experience.

Apr 2009 – Sep 2017 · 8 yrs 5 mos · Bengaluru Area, India

• Oversee the implementation, maintenance, and optimization of Human Resource Information Systems (HRIS) within the organization.
• Manage employee data processing, ensuring accuracy and compliance with relevant regulations regarding leaves, wages, and working hours.
• Collaborate with IT departments to perform system upgrades, integrations, and enhancements to align with evolving business needs.
• Generate reports and analytics to provide strategic insights for HR decision-making and process improvements.
• Lead HRIS teams, deliver user training and serve as the primary liaison between HR, IT, and other departments to ensure effective utilization of HR technology.