Amit Jolly Pendanam

Customer Success Manager

Kerala, India5 yrs 4 mos experience

Key Highlights

  • Managed a €22M beauty portfolio at Amazon.
  • Expertise in vendor and availability management.
  • Strong foundation in data-driven account management.
Stackforce AI infers this person is a Customer Success Manager with expertise in B2B retail and technology sectors.

Contact

Skills

Core Skills

Vendor ManagementStrategic NegotiationsMarket ResearchSales Prospecting

Other Skills

Availability ManagementContinuous ImprovementSelection optimisationDeal DevelopmentStrategic RelationshipsKey Performance IndicatorsMarketingPresentationsInterpersonal SkillsBusiness Relationship ManagementKey AccountsCross-functional Team LeadershipOral CommunicationAttention to DetailClient Relations

About

As a Customer Success Account Manager at Microsoft since March 2026, I contribute to enhancing customer satisfaction and operational efficiency through expertise in vendor management and availability management. Leveraging a collaborative approach, I work with stakeholders to deliver strategic solutions that align with organizational goals. With over five years of professional experience, including managing a €22M beauty portfolio at Amazon and contributing to digital sales strategies at IBM, I bring a strong foundation in data-driven account management, strategic negotiations, and client engagement. My commitment is to fostering impactful partnerships and enabling growth through tailored, technology-driven strategies.

Experience

5 yrs 4 mos
Total Experience
1 yr 8 mos
Average Tenure
3 mos
Current Experience

Microsoft

Customer Success Account Manager

Mar 2026Present · 3 mos · Bengaluru, Karnataka, India · On-site

Vendor ManagementStrategic NegotiationsAvailability ManagementContinuous ImprovementSelection optimisationDeal Development+34

Amazon

Account Manager I

Apr 2024Feb 2026 · 1 yr 10 mos · Bengaluru, Karnataka, India · Hybrid

  • Managed a €22M beauty portfolio across multiple European markets, driving growth, profitability, and operational improvements through data-driven account management and vendor partnerships.
  • Led joint business planning and account development initiatives to strengthen vendor relationships and expand portfolio growth.
  • Improved profitability through pricing optimization, structured negotiations, and commercial strategy.
  • Identified growth opportunities through data analysis and optimized product listings to enhance conversion and customer experience.
  • Expanded high-potential product lines and improved selection across marketplaces to unlock additional revenue opportunities.
  • Resolved vendor operational challenges including product availability, pricing gaps, and ordering blockers to improve vendor satisfaction.
  • Strengthened inventory health and product availability through demand analysis and proactive vendor collaboration.
  • Led cross-functional initiatives to streamline vendor processes and improve operational efficiency.
Vendor ManagementStrategic NegotiationsAvailability ManagementContinuous ImprovementSelection optimisation

Ibm

Digital Sales Intern

Apr 2023May 2023 · 1 mo · Bengaluru, Karnataka, India · On-site

  • As a Client Interest Analyst & Sales Development Intern with IBM Digital Sales (ASEANZ region), I contributed to inbound sales strategy through a blend of data-driven research, lead analysis, and content optimization:
  • Led in-depth market research across ASEAN industries, mapping high-growth firms to forecast IT solution demand.
  • Analyzed 1,550+ Client Interests to extract trends, aligning insights with IBM’s product positioning strategy.
  • Leveraged tools like IBM Sales Cloud, ZoomInfo, LinkedIn Sales Navigator, and SalesLoft for persona discovery and enrichment.
  • Segmented leads by behavior and product relevance to enable precision-targeted sales outreach.
  • Created scalable outreach templates to optimize engagement across multiple stages of the sales cycle.
  • Achieved 32% open and 8% reply rates across 1,550 custom outreach communications.
  • Compiled strategic insights into SDR-ready reports, streamlining lead handoff and improving follow-up effectiveness.
  • Identified and generated 4 qualified sales opportunities, while recommending messaging strategies to boost conversions.
Oral CommunicationSales ProspectingMarket ResearchStratergyB2B MarketingAttention to Detail+7

Cognizant

3 roles

Associate

Apr 2022Jun 2022 · 2 mos

  • 1.Managed live content on the 100+ websites and apps during event launches and website/app launches.
  • 2. Debugged website and app crashes to get the root cause in stipulated time.
Oral CommunicationInterpersonal SkillsPresentationsEngineering SupportDigital Media ServicesClient Relations

Programmer Analyst

Jan 2021Apr 2022 · 1 yr 3 mos

  • 1. App and website content management support for around 500 websites as well as supported apps.
Problem Solving

programmer analyst trainee

Jan 2020Jan 2021 · 1 yr

  • Trained as a Full stack developer mastering HTML/CSS along with JavaScript, jQuery and Angular.
  • Learned basic SQL, SQLite, MongoDB as well during this period.

Viswajyothi college of engineering and technology

General Secretary

Jun 2017Jun 2018 · 1 yr · Vazhakulam

  • Member of the student council
  • 1. Organised various student activities in the college including tech-fest, arts fest and sports fest with over 1000 students.
  • 2. Coordinated other club and committee activities as the supporting body.
Oral CommunicationInterpersonal Skills

Kerala state electricity board

Summer Intern

Jun 2016Jun 2016 · 0 mo · Tripunithura

  • 1. Exposed to Office Management and Complaint Registration software.
  • 2. Learned on KSEB Tariff rates and their implementation on a sector.
  • 3. Worked on the operation of Electrical Sub-station and its components.

Education

Indian Institute of Management, Ranchi

Post Graduate Programme in Management — Business

Jul 2022Mar 2024

Viswajyothi College of Engineering and Technology, Vazhakulam P.O., Muvattupuzha , Ernakulam- 686 670

Bachelor's degree — Electrical and Electronics Engineering

Jan 2015Jan 2019

Jawahar Navodaya Vidyalaya - JNV

High school

Jul 2008Mar 2015

Vimala Public School Thodupuzha

Jun 2001Jun 2008

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