Oct 2023 – Present · 2 yrs 8 mos · Lucknow, Uttar Pradesh, India

Jun 2023 – Jan 2025 · 1 yr 7 mos

• As a team leader my work is to trained the team and help them to improve their KPI's I also use to prepare , Roster, APR report, MBR and WBR Deck, impact analysis, Glide path, Efficacy Report, IGCC analysis, etc.

Mar 2022 – Jun 2023 · 1 yr 3 mos

• As a team leader my work is to trained the team and help them to improve their KPI and quantity for their calls. My work is to provide specific knowledge and provide up-to-date information process and policies also I use to mentain team score in terms of CSAT and ACHT apart from that manage daily shrinkage and attrition of process.

Oct 2020 – Mar 2022 · 1 yr 5 mos

• As a SME my work is to trained the team and help them to improve their score and quantity for their chats. My work is to provide specific knowledge of a project and provide up-to-date information on a specialty, policies, processes, quality and programs to my team.

Nov 2018 – Feb 2020 · 1 yr 3 mos

• As a Telecaller my work was to do cold calling after market research, and providing leads to the clients.

Oct 2016 – Oct 2018 · 2 yrs

• As a Sales executive my work was to do cold calling after market research, and providing leads to the clients.