Feb 2023 – Mar 2026 · 3 yrs 1 mo

• L&D Training: Trained 1000+ CSRs through New Hire and refresher trainings on soft skills, CRM tools, and sales strategies.
• Productivity Impact: Increased counselor productivity by 40–45% through targeted coaching and performance training.
• Project Leadership: Led the outsourced CollegeDekho project setup end-to-end, establishing processes, training teams, and ensuring successful delivery.
• Training Delivery: Conducted onsite and virtual trainings for both online and regular education teams.

Jan 2021 – Jan 2023 · 2 yrs

• Guided students about courses, colleges, and career options. Helped students complete admission forms and documentation. Maintained regular follow-ups to complete admissions. Provided career guidance to students. Helped students select the right course and college.

Jan 2020 – Feb 2021 · 1 yr 1 mo · Gurugram, Haryana, India

• Home Credit India Finance Pvt. Ltd. is a local arm of the international consumer finance provider with operations spanning over Europe and Asia and committed to drive financial inclusion in India. The company is committed to drive credit penetration and financial inclusion by offering wide financial solutions that are simple, transparent, and accessible to all. Home Credit India has an employee base of over 4000 and has been consistently expanding operations since its entry in 2012, with its operations spread over 625 cities across India. The company has a strong network of around 53,000 points-of-sale (PoS) and is growing with a customer base of over 16 million customers, driven by Pan-India expansion across major markets, a range of diversified and innovative products backed by superior customer experience.

Dec 2017 – Jan 2021 · 3 yrs 1 mo · Gurugram, Haryana, India

• 3+ Years Experience. Followed up with customers for loan repayments. Helped customers with payment solutions. Handled customer queries and escalations.