Sonu Sam Mathews — Director of Engineering

Highly dedicated and growth-oriented professional with over 16 years of progressive experience in the fast-paced technology industry. Recognized for a strong commitment to continuous learning, problem-solving, team empowerment, and delivering customer success through robust stakeholder engagement and operational excellence. Currently serving as Senior Manager – SaaS Operations at Zafin, leading the global implementation of SaaS solutions across a diverse customer base. Proven ability to manage complex project lifecycles, ensuring smooth delivery through agile practices, continuous integration, continuous delivery, and DevOps methodologies. Hands-on knowledge of cloud platforms, particularly Azure, with a focus on modern, scalable infrastructure solutions. Ethical, highly organized, and an excellent communicator with a consistent track record of building strong client relationships and cross-functional team collaboration. Previously held the role of Head of Implementation Services (APAC) at Soroco India within the Customer Success department, overseeing end-to-end project management from planning to deployment and delivery. A subject matter expert in Finacle (Infosys Core Banking Platform) architecture and infrastructure implementation, including solution design, deployment, release management, configuration, and support. Deep expertise in Finacle EOD operations, database administration, and integration with external systems. CSM® Certified from Scrum Alliance in July 2022. Certified as a SAFe 4 Practitioner.

Stackforce AI infers this person is a SaaS Operations expert with a focus on cloud infrastructure and customer success.

Location: Thiruvananthapuram, India

Experience: 17 yrs 2 mos