Rajesh Indrechand

Software Engineer

Bengaluru, Karnataka, India21 yrs 3 mos experience

Highly Stable

Key Highlights

17+ years of experience in the networking industry.
Expertise in Data Center technologies and Cisco systems.
Proven track record in technical support and escalation management.

Stackforce AI infers this person is a Networking Infrastructure Expert with extensive experience in Data Center operations and technical support.

Contact

Skills

Core Skills

Technical SupportEscalation ManagementNetwork TroubleshootingData Center OperationsNetwork Design

Other Skills

CAT outagesEscalationsRestoration of servicesRoot Cause Analysis (RCA)Team managementEscalation supportComplex issue resolutionNexus platformsNexus platform switchesUCS C-SeriesB-Series serversMDS switchesDesignImplementationTroubleshooting

About

17+ Years of Experience in Networking Industry ( Specialization: CCIE Datacenter, VMware DCV, NSX, VCIX6 NV Designated, DC- Nexus switches, UCS, Load balancing-ACE/NS)

Experience

21 yrs 3 mos

Total Experience

4 yrs 4 mos

Average Tenure

3 yrs 10 mos

Current Experience

Juniper networks

Technical Support Staff

Aug 2022 – Present · 3 yrs 10 mos · Bengaluru, Karnataka, India

Cisco

6 roles

Technical Lead

Promoted

Dec 2021 – Aug 2022 · 8 mos

Handling CAT outages and Escalations for APJC India theatre, provide restoration of services & RCA.
Providing Escalation support for the team of 40+ engineers.
Engage the BU at next level and interface between the BU and TAC teams to get the issue resolved quicker.

CAT outagesEscalationsRestoration of servicesRoot Cause Analysis (RCA)Team managementTechnical Support+1

Escalation Engineer

May 2021 – Nov 2021 · 6 mos

Handling Escalation support for HTTS DCSW EMEA Team located in IND theatre supporting all technologies on all standalone Nexus platforms 9K, 7K, 6K, 5K, 3K & 2K.
Work with BU Escalation and TLs for complex issues and drive to resolution.

Escalation supportComplex issue resolutionNexus platformsTechnical SupportNetwork Troubleshooting

Customer Support Engineer

Dec 2019 – Apr 2021 · 1 yr 4 mos

Technical Support Engineer for HTTS (High Touch Technical Support) Data Center team and handled support for Nexus platform switches 9K, 7K, 5K, 3K, 1K & FEX’s.

Technical SupportNexus platform switchesData Center Operations

Customer Support Engineer

Jan 2018 – Dec 2019 · 1 yr 11 mos

Technical Support Engineer for HTTS (High Touch Technical Support) Data Center team and handled support for UCS C-Series & B-Series servers & MDS switches.

Technical SupportUCS C-SeriesB-Series serversMDS switchesData Center Operations

Network Consulting Engineer

Promoted

May 2016 – Dec 2017 · 1 yr 7 mos

Member of Network team for Cisco WebEx Data Centers across Globe.
Design, Implement and troubleshoot issues in data centers. Install, Upgrade and identify/troubleshoot issues on devices like Cisco UCS, Cisco routers, Nexus 7K switches, ASA firewall, Cisco ACE Load balancers, Citrix NetScaler’s etc.

DesignImplementationTroubleshootingCisco UCSNexus 7K switchesASA firewall+3