Shivakumar H

Operations Associate

Bengaluru, Karnataka, India6 yrs 3 mos experience

Highly Stable

Key Highlights

3+ years in IT Support services
Expert in network troubleshooting
Strong customer satisfaction focus

Stackforce AI infers this person is a Network Support Specialist with a focus on IT services.

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Skills

Core Skills

Network SupportCustomer Service

Other Skills

network troubleshootingticket prioritizationremote accesscustomer communicationCRM documentationHardware TroubleshootingSoftware TroubleshootingHelp Desk SupportActive Directory Basics

About

IT Support Enthusiast | Hardware & Software Troubleshooting | Help Desk | Active Directory Basics.

Experience

6 yrs 3 mos

Total Experience

3 yrs 2 mos

Average Tenure

Current Experience

[24]7.ai

Digital Specialist

Sep 2017 – Jun 2022 · 4 yrs 9 mos · Bengaluru, Karnataka, India

Hgs - hinduja global solutions

Network Support Engineer

Dec 2015 – Jul 2017 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Responsible for troubleshooting network issues.
 Assigning priorities to the tickets based on the severity of issue.
 Troubleshoot/Diagnose all level /2 issues from customers and driving satisfactory resolution of the issues.
 Taking remote access of a network device and checking the basic configuration to troubleshoot network issues.
 Ensure consistent customer satisfaction.
 Document all the communication with the customers in CRM.
 Timely handoff(escalation) of cases to level-2 that require more technical assistance.

network troubleshootingticket prioritizationremote accesscustomer communicationCRM documentationNetwork Support+1