Sanjay Khare

Associate Consultant

Lucknow, Uttar Pradesh, India6 yrs 6 mos experience

Highly Stable

Key Highlights

6+ years in Cisco Collaboration and VoIP operations
Expert in CUCM and CUC administration
Achievers League Award for operational excellence

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with expertise in VoIP and Unified Communications.

Contact

Skills

Core Skills

Cisco Unified Communications Manager (cucm)Cisco Voip

Other Skills

ITILL2 troubleshootingCCNAPython (Programming Language)ITIL v4Microsoft Azure Fundamentals (AZ-900)

About

Cisco Collaboration & Unified Communications professional with 6+ years of experience in enterprise VoIP operations, currently working as Senior Analyst at HCLTech. I specialize in administering and supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC) platforms, managing end-to-end MACD lifecycle activities, IP phone provisioning, voicemail configuration, and dial plan administration. My expertise includes Calling Search Spaces (CSS), partitions, route patterns, extension mobility, and call routing management across enterprise voice environments. I have strong exposure to L2 incident troubleshooting including IP phone registration failures, voicemail synchronization issues, and call flow disruptions. Alongside technical operations, I currently act as Shift Lead — managing ticket queues, ensuring SLA adherence, leading bridge calls during critical outages, and coordinating with cross-functional infrastructure teams. Certifications: CCNA | ITIL v4 | Microsoft Azure Fundamentals (AZ-900) Recognized with the Achievers League Award at HCLTech for operational excellence and service delivery performance. I am currently seeking opportunities in Cisco Collaboration / VoIP Engineering (L2 & above) where I can contribute advanced voice support, troubleshooting, and unified communications expertise.

Experience

6 yrs 6 mos

Total Experience

6 yrs 6 mos

Average Tenure

6 yrs 6 mos

Current Experience

Hcltech

2 roles

Senior Analyst

Promoted

Jul 2022 – Present · 3 yrs 11 mos · Lucknow, Uttar Pradesh, India

Administer and support Cisco Unified Communications Manager (CUCM) infrastructure for enterprise voice environments ensuring high availability and operational continuity.
Execute end-to-end MACD lifecycle activities including IP phone provisioning, directory number configuration, device
association, and user profile management.
Configure dial plan components including Calling Search Spaces (CSS), partitions, route patterns, route lists, and pools.
Manage voicemail provisioning, mailbox configuration, and user mapping in Cisco Unity Connection (CUC).
Perform L2-level troubleshooting for IP phone registration failures, call routing issues, voicemail synchronization errors,
and extension mobility incidents.
Implement dial plan modifications, extension migrations, and calling privilege updates aligned to business requirements.
Act as Shift Lead overseeing ticket queues, prioritizing incidents based on severity, and ensuring SLA compliance.
Lead bridge calls during P1/P2 outages and coordinate with cross-functional infrastructure and network teams.
Prepare operational dashboards, incident trend analysis, backlog reports, and structured shift handover documentation.

Cisco Unified Communications Manager (CUCM)Cisco VoIPITIL

Information Technology Analyst

Nov 2019 – Jun 2022 · 2 yrs 7 mos · Lucknow, Uttar Pradesh, India

Supported Cisco VoIP and Unified Communications infrastructure through MACD execution and service requests.
Assisted in CUCM administration including directory number allocation, phone provisioning, and device configuration.
Conducted post-implementation validation and functional testing following voice deployments and migrations.
Troubleshot call routing discrepancies, device registration failures, and extension mobility issues.
Collected logs, traces, and diagnostic reports to support L2/L3 engineering teams in root cause analysis.
Maintained accurate ticket updates, technical documentation, and ensured SLA adherence across requests and incidents.