Jan 2019 – May 2023 · 4 yrs 4 mos

• ~ focused on enhancing the profitability of the top APJ Service Providers, helping them maintain their tech leadership, and at the same time working on new monetizable Go-To-Market (GTM) offerings for enterprise and consumer markets, beyond connectivity
• ~ Increased sales by a record 500%, with the support of an excellent team
• ~Define Technology roadmap and strategy for large Service Providers and Enterprise accounts using SDN, SD-WAN, MPLS, Segment Routing, SRv6, EVPN, Security Architectures, DevOps Model, Technology leadership.
• ~Define digitization roadmap for strategic accounts ( large Service providers, and enterprises) by converting Business requirements into technical requirements.
• ~Closely work with presales team to fill RFP response, prepare LoE, work with SIAs on solution preparation etc.
• ~Collaborative & Influential at CxO level executives, and customers' organizations on aligning long-term technology adoption strategy to emerging trends, architectures and CAPEX/OPEX optimizations.
• ~Define Migration and automation strategy for Key and strategic accounts.
• ~Develop a strong technology consultation team by mentoring team members for Cisco's future needs
• ~Drive and Deliver more than 70 Mil $ Cisco professional services business in top service providers and Enterprise, public sector accounts per year.
• ~Led teams to deliver large design and deployment project by managing infra, security, Automation, deployment teams.
• ~The ability to work collaboratively across a large engineering organization, both in terms of scale and mission complexity. Passion for growing healthy distributed teams and collaborative environments.
• ~Hire, mentor, manage and ensure the performance of a team of super technical resources.

Nov 2016 – Jan 2019 · 2 yrs 2 mos

• Solution Architect and Consultant for Enterprise and SP customers
• Translate customer challenges into technological requirements
• Develop business proposals and Statements of Work (SoWs)
• Drive technical and non-technical discussion with team (including stakeholders, vendors, partners) to identify each member’s role in solution design and development
• Implement project plans within pre-set budgets and deadlines, holding review meetings to monitor progress of the projects with a view to delivering it on time
• Initiatives:
• Driving an initiative to transform the engineers to trusted advisors
• Driving initiative to build the interlock between multiple teams across different geography.

Feb 2008 – Oct 2016 · 8 yrs 8 mos

• Extending complete support and delivery of Advanced Services to Cisco’s major accounts (Enterprise, Service Provider, and Data Centre accounts).
• Involved in preparing architectural design and integration for complex, cross-functional network designs and migrations.
• Assisting customer with tool selection & strategic direction of AS tools and network management systems.
• Drive Network as a Platform vision and execution for Cisco Customers
• Lead Architect for driving design workshops
• Lead Architect on Designing and Implementing IWAN and Segment Routing solutions
• Instrumental in winning, managing and implementing various IT/Network Projects
• Liaising with US, EMEAR, LATAM & APAC based global customers and different advanced services team.
• Delivery of technical professional services in all phases [Plan>Build>Run] of life cycle.

Aug 2007 – Feb 2008 · 6 mos · Bangalore

• Outcome based solutions support for service provider and enterprise customers.
• Provide specialized technical support on solving customer issues.
• Instrumental in winning, managing and implementing various IT/Network Projects.
• Focused on service operations, ensuring that services are highly available, have sufficient network capacity in place and are fully resilient across multiple locations.
• Work on Templates, Resource Tracking, Best Practices, Samples, Internal / External Customer Executive Presentations.
• Last escalation point in resolving trouble tickets assigned for the network issues.

Nov 2004 – Sep 2007 · 2 yrs 10 mos · Bangalore

• Installing, Configuring & Administrating Cisco routers and switches.
• Design and implement solutions with Layer 3 and Layer 2 protocols
• Imparting training to CCIE lab aspirants on key network technologies
• Developed CCIE’s in-house and helped the organization to achieve Cisco’s partnership.

Jan 2003 – Jan 2005 · 2 yrs · Cochin Area, India

• Maintaining the Network and responsible for its maximum uptime
• Generating reports and health statistics of the network.
• Monitoring and maintenance of the WAN network.
• Installation of Cisco 3600,2600,2500 series routers
• Provide active involvement in Meeting related to network change & install.
• Scheduling, configuring, verifying & backing up jobs
• Manage escalations and assisting the second level engineers.