Jul 2019 – Apr 2022 · 2 yrs 9 mos · Chennai Area, India

• Key Deliverables
• Extensive project management (Agile/Waterfall) experience managing large & complex projects.
• Extremely productive in a high volume & highly stressed environment working with cross-functional teams that involve various technologies.
• Familiar with an end-to-end project life-cycle right from the Initiation till the successful closure and BAU.
• Manage project scope, identifying, defining, and communicating risks and change requests before taking appropriate action to minimize impact on project success.
• Working closely with SMEs in order to create business solutions based on Client deliverables.
• Accountable to develop Project Plans including milestones, deliverable, dependencies, testing, implementation, and deployment stages assessing risks & issues to track project lifecycle attaining required outcomes & benefits anticipated by the Business.
• Hold daily scrums / stand-ups to maintain Communication within the team.
• Being a facilitator, support team to resolve any project related issues.
• Cascade the Dashboards consists of Project Progress Reports to the Management as well as Customer.
• Responsible to track Project progress pertaining to Scope, Cost and Time. Managing the Project/Program Schedules.
• Responsible for the daily execution of significant projects within a focus area and resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, processes. Also, to design and maintain technical and project documentations, communications including of all internal as well as program-wide events through all hand meetings, updates to leadership too.

Sep 2017 – Jun 2019 · 1 yr 9 mos · Chennai Area, India

• Working with the vendors/internal team stakeholders to improve product selection, identify and fix product catalog defects, analyze business case requirements, technology implementation, capacity planning/scaling, and operations for multiple vendor queries. Communicating with the vendors and vendor specialist about the strategy, pro-active tasks and benefits of new product launch.
• Owns goals and targets for specialized functions
• Tracks and reports progress on key metrics specific to functional area
• Executes process-wide priority projects to improve operations performance in association with the operations team
• Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders
• Executes standard, small-scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements
• Arrives at new solutions, i.e., tools, processes, etc. (UAT/ collaboration with teams to execute the new process flow)
• Conducts regular audits of activities related to functional area and educates the team on quality errors

Dec 2014 – Sep 2017 · 2 yrs 9 mos · Chennai Area, India

• Developed governance standards such as tracking, monitoring and updating the status of program deliverables throughout the project
• Chaired and participated in program level Lessons Learned repository, Post Project Review meetings to recognize key areas of improvement in Lessons Learnt repository
• Coordinated with important on-shore & off-shore stakeholders to avoid inconsistency in the workflow and provide a accurate connectivity to the end customer
• Associated with PMO manager, project managers, QA team, development team & service implementation lead for development of standards to meet best practice
• Spearheaded to develop the processes and templates throughout the project lifecycle
• Handling communications through emails from the PMO mailbox including regular reporting cycle requests
• Executed and prepared consolidated material report from project reports for monthly based review
• Finished and dispensed weekly and monthly level reports
• Supervised and monitored the progress of the project and reported to the project board & all stakeholders
• Spearheaded and monitored the service level agreements (SLA’s) to achieve the key performance indicator (KPI’s) associated with the process
• Ensured and maintained LWI’s and SOP’s for the entire process
• Identifying the location of support to resolve technical issues, effecting the transition into support, and formally closing off the project
• Assisted and resolved the technical issues that effected the transition into support and properly completed the project