Arshad Dhunna

CEO

Mumbai, Maharashtra, India24 yrs 5 mos experience

Highly Stable

Key Highlights

7x CCIE certified professional.
Expert in Cisco Voice and Collaboration technologies.
Proven track record in Unified Communications projects.

Stackforce AI infers this person is a Telecommunications expert with a focus on Unified Communications and Cisco technologies.

Contact

Skills

Core Skills

Unified CommunicationsCisco Ip Contact Centres

Other Skills

Cisco Unified Communications NetworksIP TelephonyIP Contact CentreDesignImplementationMaintenanceCisco IP TelephonyIPCC 7.0

About

7x CCIE # 27253 / CCDE 20170056 + VCIX-NV Implemented Tata communications (IPT/IPCC) project. Troubleshooting and upgrade for companies e.g Cap Gemini, DHL, Marsk India Ltd Specialties: Cisco Voice / Collaboration - Datacenter

Experience

24 yrs 5 mos

Total Experience

9 yrs 2 mos

Average Tenure

3 yrs 7 mos

Current Experience

Www.iproute.in

Director

Nov 2022 – Present · 3 yrs 7 mos · Mumbai, Maharashtra, India

Director at www.iproute.in

Self

Sr Technical Instructor

Jan 2011 – Nov 2022 · 11 yrs 10 mos

VOICE is my passion, I love Voice!!!
CCIE is respectful certification to pass CCIE VOICE you need strong understanding for the Voice technology.
You have to leave your family, day / night everything.
Even your G.F :)
Regards
Arshad

Accenture pvt ltd

CCIE VOICE LAB # 27253

May 2010 – Sep 2010 · 4 mos

Managing IPCC cluster.

Cciehome.com

Sr Technical Instructor

Jan 2010 – Nov 2022 · 12 yrs 10 mos · Mumbai Metropolitan Region

Datacraft india ltd

2 roles

Sr Engineer

Jan 2005 – Nov 2022 · 17 yrs 10 mos

Senior Engineer

Jan 2005 – Jan 2010 · 5 yrs

Unified Communications
Responsible for the Consulting and Design/Implementing of Cisco IP Contact Centres and Cisco Unified Communications Networks. Client facing for positioning the Unified Communications solutions. Conduct Training on IP Telephony and IP Contact Centre. The current Job role also involves pre-sales work.
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Key Contributions:
Instrumental in Datacraft India achieving Master UC Certification
Key resource with design skills on Cisco UC, IPCC and Cisco ICM
Responsible for the Design, Implementation, Maintenance of Cisco IP Contact Centres and Cisco IP Telephony Networks., Implementation and Maintenance of large sized LAN and WAN Networks, Delivery of Projects heading a team of Engineers and Acting as the Single Point of Contact (SPOC) and Single Point of Accountability (SPOA) for all Technical Issues in the Project. Conduct Proof of Concept to demonstrate Solution Capabilities. Conduct User Training for Contact Centre Agents and Supervisors, Conduct Administration Training for System Administrators on IP Telephony and IP Contact Centre. Conduct Training for Engineers on IP Telephony and IP Contact Centre.
KEY PROJECTS AND ACCOMPLISHMENTS
Tata Communications, Mumbai: Design and Implementation of highly redundant Cisco IP Telephony and IPCC 7.0 solution in duplex setup.

Cisco IP Contact CentresCisco Unified Communications NetworksUnified CommunicationsIP TelephonyIP Contact CentreDesign+2

Efunds international pvt ltd

2 roles

Senior Engineer

Jan 2001 – Jan 2004 · 3 yrs

Senior Engineer

Jan 2001 – Jan 2003 · 2 yrs

Role : Involves planning the activities, Preparation, Scheduling and finishing
Network related jobs which include maintenance, configuration, trouble shooting of switches, servers, Internet and intranet e-mail servers, proxy facility management. Handled Seven processes network redistributed.