Keerthi P

Operations Associate

India19 yrs 11 mos experience

Highly Stable

Key Highlights

12 years of experience in Training and Development.
Certified ISO Internal Auditor and Process Owner.
Passionate about creating impactful training programs.

Stackforce AI infers this person is a Learning and Development expert in the Education sector.

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Skills

Core Skills

Training Design And DeliveryInstructional Design

Other Skills

Training deliveryContent developmentTraining needs analysisSoft SkillsEmployee EngagementTalent AcquisitionPerformance ManagementEmployee RelationsRecruitingBPOHRISTeam ManagementOnboardingSourcingCoaching

About

Looking for a Dynamic, Challenging and Recognition and Working towards gaining more exposure in the field of education and learning, to bring about a positive change in any individuals personality and career through training and mentoring Training and Development expert with 12 years of experience in ITES and Product Company -Voice and Non-voice and across functions Strong background in Training and Operation coupled with management experience helps me understand customer / training requirements better and also apply it in the design, development, delivery and evaluation of the training programs Passionate about Training. Specialties Training design and delivery Certified ISO Internal Auditor and Process owner. Up skill T&D knowledge, Completion of Diploma ISTD and Certification in Instructional Designing.

Experience

19 yrs 11 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 6 mos

Current Experience

Takeda

Learning & Talent Development Manager

Dec 2023 – Present · 2 yrs 6 mos

Cisco systems (india) private limited, bangalore

Learning Operations Manager

Nov 2022 – Nov 2023 · 1 yr · Bengaluru, Karnataka, India

Weir minerals australia ltd.

Learning and Development Assistant Manager

May 2019 – Nov 2022 · 3 yrs 6 mos · Bengaluru, Karnataka, India

Intone networks

Training Lead

Jan 2016 – Apr 2019 · 3 yrs 3 mos

Freelancer - training, id

Instructional Design, Trainer, Training Management

Oct 2015 – Apr 2019 · 3 yrs 6 mos · Remote

Honeywell technology solutions

Learning and Development

Jan 2014 – Feb 2015 · 1 yr 1 mo · Bangalore

Te connectivity

Global Trainer

Sep 2011 – Oct 2013 · 2 yrs 1 mo · Bangalore, India

Global Trainer (Order Process Management Business)
 Solely responsible for smooth and efficient Training related activities in Customer Service Support Center.
 Synchronize with counterparts on training needs and work on Training content, SOP and Handle Training delivery of New Hire, Refresher training's, Soft Skills and Cross Training across regions.
 Creation of Story Board with exposure in learning needs analysis, curriculum design, instructional design, training strategy, and content development.
 Creation of Table of Content.
 Accumulation of raw and refined data required for design and development stage.
 Development of modules using Story line Articulate with the knowledge of Abode Captivate.
 Interaction with designers on regular basis
 Primarily involved in all the new business transitions, creation and updation of Standard Work.
 Coordination with Quality Analyst to ensure the production metrics are met
 Creation of Training and Process standard documents as per ISO 9001 - 2008 standards and maintain Training records and reports, Creation of New Hire evaluation Questionnaire every quarter.
 Collaborates with appropriate team members/leads within CSSC to assist in the development of all process tailored made content and business propositions.
 Solicits feedback from training session participants and adjusts delivery accordingly.
 Accomplished Group of back up trainers with regular mentoring and feedback sessions.
 Regular coordination with the human resource across regions in identifying the developmental needs of the employees and creating Plan of action accordingly.
 Conducting workshops on regional developmental needs
 Administrating and assigning the e learning modules as per the need analysis.
 Use of audio and video multimedia in Adobe Captivate.

Training design and deliveryInstructional DesignTraining deliveryContent developmentTraining needs analysis

Corelogic pvt ltd

Lead Trainer

Aug 2009 – Sep 2011 · 2 yrs 1 mo

 Coordinating with clients on various training delivery project’s and thereafter design planning, scheduling, identifying training resources, coverage etc.
 Undertaking new batches & conducting refresher training after doing a training need analysis
 Creation of Training content, Table of Content, Story Boarding.
 Use of Articulate Story line
 Training need analysis, training strategy, and content development.
 Adopting & implementing the techniques of progressive training for streamlining and integrating new interactive and activity-based styles of training and learning to achieve better productivity and deliverables.
 Ensuring matrices on training and the commitment to the departments are met as throughput of training.
 Certifying and mentoring new trainers and give them feedback and tips to help them improve their training style.
 Working closely with client on improving the process on various grounds
 Monitoring the production processes and adjusts schedules as needed. Achieve Daily/ Weekly/ Monthly/ Quarterly/ Annual Team targets as designated in the SLA or by the management.
 Handling the most complex customer complaints or enquiries. Record statistics, user rates and the performance levels of the centre and preparing reports
 Conceptualizing and implementing need based process modifications like Gap Analysis and Solution Designing after thorough analysis to enhance operational efficiency and optimize resource utilization.
 Two Trainers reporting functionally.

First source pvt ltd

Training Instructor

May 2005 – Jul 2009 · 4 yrs 2 mos

Handling and motivates the team.
Delivering the training content.
Maintaining and generates training report.
Update the training modules.
Assess the trainees performances
Drive and enforce discipline in the team.
Monitoring and Coaching on the floor.
Conduct the team meetings/briefings.
Conduct upskilling training for the leadership team.
Accomplishments
 Won Meritorious Award in April 2012 for improving the quality of the team.
 Successfully transitioned Channel business processes for all the regions EMEA, APAC and US.
 Successfully Completed Certification for Internal Auditing of Quality Management System ISO 9001:2008.
 Creation of Skill Soft Library has helped the Team Leader’s to identify the E learning programs relevant to the developmental goals of the individuals.
 Conducted Session on “Effective Feedback” for the Quality Analysts.
 Conducted 3-day workshop of “Train the Trainer” programme.
 Conducted Train the Trainer for Subject Matter experts as per the Operations requirement.
 Transitioned a voice process from Mangalore to Bangalore.
 Successfully completed the TTT (train the trainer’s) programme and certified to train by BSKYB.
 Worked as a Process trainer for the period of 24 months and successfully trained batches. In addition, attended couple of training conference with other outsource partner during this period.
 Worked with WOW team, monitoring calls as per Customer Satisfaction.
 Was a part of Sky Care Champion, driving the CARE’S principles on the floor.
 Represented the Employee Advisory Council for BSKYB process.
 Have also trained batches on soft skill.
 Member of Firstsource Ltd. Focus team Bangalore. (interact and Coordinate prospective client visit)
 Awarded five times for achieving 100% appraisal scores with the certificate.
 Awarded for taking an extra mile in Dec 2007 with the certificate.