May 2024 – Present · 2 yrs 1 mo · Remote

Apr 2024 – Present · 2 yrs 2 mos

Jan 2023 – Nov 2024 · 1 yr 10 mos · Gurgaon India, Hong Kong SAR , London UK, San Francisco US · Hybrid

• (6 X 3) 18 Month Sprint / Fractional Roles
• Highlights: Worked with 10+ companies to set up their India strategy, operations, teams and GCCs.
• Impact:
• A. Shaped the India entry strategy for a top 10 US tech / social media player with critical decision making support and strategic insights enabling their India market ambitions. Unlocked over 50Mn USD in accessible value while ensuring 2 existential critical path errors are proactively identified and managed.
• B. Lead the expansion of a global leadership consulting firm into two new markets, India and the Netherlands through strategy, ops, execution and implementation support.
• C. Supported two NBFC firms from the US and Europe in successfully entering and expanding into new markets across Asia unlocking 40% increase in DAU and $XXX Mn in cross border payments value transacted.
• Key Responsibilities: Serving clients on Global expansion, Matching top India Talent with critical hires, GCC / GIC setup, New Market Entry, India entry, operations and at scale transformations

Jan 2021 – Feb 2023 · 2 yrs 1 mo · Gurugram, Haryana, India | London, England, United Kingdom · Hybrid

• Highlights:
• A. Solved business critical Talent and ScaleUp issues growing A player headcount by 2.5X
• B. Setup and scaled India GCC as Site leader from 0-800 members in 6 months.
• C. Drove talent density and performance markers for the business including as a part of the CEO and COO Offices.
• Impact:
• A. Established and lead the Global Entity Operations, managing the setup and operations of 10 tech entities/GCCs (Global Capability Centers) across the globe in countries like Poland, Portugal, Singapore, Japan, US, Brazil and more - significantly enhancing Revolut’s international operational capacity.
• B. Scaled global hiring from 2,200 to ~7000 employees through tech centres, driving substantial growth and expanding Revolut’s technological and operational footprint.
• C. Set up and scaled the India Capability Center from 0 to 800 employees in just 6 months, serving as the India GM and Director for Revolut Technologies India Private Limited.
• D. Transformed talent management as the Global Head of Talent Enablement, enhancing people performance and increasing talent density by 3X through improved hiring precision and advanced process maturity.
• E. Developed foundational processes and performance frameworks, including role designs for Heads of Departments and Functions, skills and competency frameworks, and high performer retention strategies, supporting rapid GCC scale-ups.
• Roles and Responsibilities:
• A. Global Head - Entity Operations, responsible for managing 10 TechCos for Revolut and Director for India GCC, responsible for leading the India Office with 800+ employees
• B. Global Head of Talent Enablement, responsible for managing performance, enabling talent assessment, development and growth

Sep 2015 – Jan 2021 · 5 yrs 4 mos · Hanoi, Hanoi, Vietnam | Singapore city , Singapore | Gurugram, Haryana, India · Hybrid

• Impact:
• A. Lead over 15 global business transformations, driving operational excellence, cost optimization, and performance enhancement for regional and multinational banks, public sector entities, and conglomerates across Asia, the Middle East, and Europe.
• B. Supported the expansion and market entry strategy for a diversified digital bank, facilitating its successful entry into new markets.
• C. Developed the Global Agile Tribe Leader Journey for McKinsey Digital, implemented globally to support clients transitioning to Agile across multiple countries.
• D. Managed sales and customer experience transformation for a Fortune 100 conglomerate across three continents, enhancing capabilities and customer engagement.
• E. Facilitated over 100 transformation programs with Aberkyn, providing expert guidance and coaching through McKinsey's network of senior facilitators.
• Roles and Responsibilities:
• A. COO - McKinsey Academy India and APAC (Jan 2018 – January 2021) responsible for regional performance, integration and growth of McKinsey Academy
• B. Senior Solutions Leader, Expert - Organisational Practice (September 2015–January 2018) responsible for delivering integrated client solutions

Apr 2009 – Sep 2015 · 6 yrs 5 mos · Gurugram, Haryana, Pune, Maharashtra, India , Dhaka, Bangladesh · On-site

• Impact:
• A. Scaled revenue from $50K across 13 clients to over $1M, achieving 11X growth from inception and 4X growth in the last three years, positioning Contoole as a leading player in the EdTech sector before its boom.
• B. Expanded client base to over 270, serving across four international offices in India, Bangladesh, Sri Lanka, and Singapore, and diversified services to cater to a wide range of organisational needs.
• C. Grew the team to over 50 members, including 20 full-time employees and 30+ associates, fostering a robust and agile workforce that supported rapid business growth and operational excellence.
• Roles and responsibilities:
• A. Co-Founder & Managing Partner (March 2013 - August 2015) responsible for end to end business growth and performance
• B. Partner - Growth Strategy and Expansion (April 2011 - June 2013) responsible for expanding ITrain's footprint to 5 new locations - Pune, Bangalore, Dhaka, Colombo and Singapore
• C. Facilitator - Behavioral Change, Culture, and Leadership Development (April 2009 - April 2011) responsible for serving clients on leadership transformation topics

Feb 2008 – Jun 2009 · 1 yr 4 mos · Gurgaon, India · On-site

• Impact:
• A. Facilitated the seamless post-merger integration of Infovision into Serco Global, enhancing training and development for a diverse workforce managing B2B and B2C customers across the UK and EMEA regions.
• B. Developed and delivered comprehensive training programs that improved skill levels and operational readiness, supporting both development and customer management functions within the newly integrated organisation.
• Roles and Responsibilities:
• A. Training Manager (Post Merger), responsible for process, culture and communication training in a post merger environment

Feb 2007 – Jan 2008 · 11 mos · New Delhi Area, India · On-site

• Impact:
• A. Established and scaled 5 multi-process capability centers, ranging from 50 to 250 seats, during the peak of the BPO boom in India, catering to high-profile clients like British Telecom, Talk-Talk Broadband, and Verizon Collections.
• B. Positioned P&A Partners as an emerging player in the BPO sector by successfully managing and delivering small to medium scale outsourcing solutions, enhancing client satisfaction and operational efficiency.
• Roles and responsibilities:
• A. Co-Founder, Business Process Outsourcing and GCC Consulting, responsible for process implementation and scale up of new centers

Jul 2005 – Mar 2007 · 1 yr 8 mos · Jabalpur, Madhya Pradesh, India · On-site

• Impact:
• A. Advanced from a sales associate to a key role in operations, delivery, and training, contributing to the company’s ability to streamline processes and enhance service delivery.
• B. Improved sales performance and customer engagement during the initial 9 months, laying the foundation for more significant responsibilities in operations and training.
• C. Enhanced operational efficiencies through hands-on involvement in various facets of the business, from sales to delivery and training.
• Roles and Responsibilities:
• A. Operations, Delivery & Training (July 2005 - March 2007) responsible for serving customers, piloting processes and training new employees