May 2023 – Aug 2024 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

• I have been associated with Ameriprise for good 14 months. At Ameriprise ,my KRAs were:
• 1. Ensure compliance with KYC processes during client onboarding, adhering to regulatory standards.
• 2. Monitor client transactions to identify and escalate suspicious activities in line with AML regulations.
• 3. Maintain accurate records for regulatory reporting and audit readiness.
• 4. Executed CDD processes, including PEP screening and risk assessment, ensuring regulatory compliance and mitigating financial crimes.

Oct 2022 – Dec 2022 · 2 mos · Noida, Uttar Pradesh, India · On-site

• As a KYC Intern with Axis Bank, my KRAs were:
• 1.Independently managed multiple simultaneous request inclusive of customer data maintenance in a high pressure work environment.
• 2. Coordinated with internal partners to obtain required information and applicable documentation related to client onboarding and KYC production.
• 3. Update customer's database with relevant new information.
• 3. Performed CDD to verify the customer's identity and accurately assess the risk level.

Jul 2022 – Aug 2022 · 1 mo · Delhi, India · On-site

• As an operations intern at ITC my KRAs were:
• 1.Streamlined supply chain operations, improving efficiency and reducing lead times.
• 2.Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
• 3. Collaborated with cross-functional teams to enhance production processes and meet quality standards.
• 4. Supported daily operations by analyzing data and implementing process improvements

May 2022 – Jun 2022 · 1 mo · Delhi, India · On-site

• As a Human Resource Intern at Airport Authority of India (AAI) my KRAs were:
• 1.Assisted in recruitment processes, including screening resumes and coordinating interviews.
• 2.Managed HR documentation and maintained accurate employee records, enhancing administrative efficiency.
• 3. Supported employee onboarding and orientation programs to ensure smooth integration.

May 2021 – Jun 2021 · 1 mo · Noida, Uttar Pradesh, India · Remote

• During my internship as chat support agent at Tech Mahindra my KRAs were:
• 1.Provide prompt and accurate responses to customer queries via chat, ensuring a positive customer experience.
• 2.Effectively troubleshoot and resolve customer issues, escalating to higher levels when necessary, while maintaining service quality.
• 3.Maintain and update internal knowledge base with commonly asked questions and solutions, ensuring quick reference for future interactions.
• 4.Consistently meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate.

Feb 2021 – Mar 2021 · 1 mo · Ghaziabad, Uttar Pradesh, India · On-site

• I have interned with Big Bazaar, where my KRAs were:
• 1.Assist in the planning and execution of marketing campaigns, including promotions, in-store events, and digital initiatives, to drive customer engagement and sales.
• 2.Conduct market research to identify consumer trends, preferences, and competitive strategies, providing actionable insights to the marketing team.
• 3.Support the development of marketing materials, including social media content, email newsletters, and promotional flyers, to enhance brand visibility.
• 4. Monitor and analyze the effectiveness of marketing campaigns using key metrics, preparing reports to optimize future marketing strategies.