Mar 2025 – Aug 2025 · 5 mos · Navi Mumbai, Maharashtra, India · Hybrid

• At ProCreator, I led operations and delivery for design teams — building the systems, processes, and culture that enabled high-quality outcomes at scale. My role spanned strategy, people leadership, and client delivery.
• Key areas of impact:
• ✔ Operational Strategy & SOPs – Designed and rolled out delivery SOPs, project health reports, and weekly effort trackers to improve visibility, predictability, and scalability.
• ✔ Resource & Capacity Planning – Built and maintained live resource-allocation trackers to manage designer and developer capacity across 12+ projects, reducing bottlenecks and improving utilization.
• ✔ Team Leadership & Retention – Led 40+ designers, launched recognition and leadership programs, and partnered with HR on hiring strategies and retention initiatives.
• ✔ Client Delivery & Engagement – Ensured delivery excellence through milestone governance, proactive risk management, and alignment of design outcomes with business goals.
• ✔ Cross-Functional Collaboration – Worked closely with sales, business, and development teams to scope proposals, refine briefs, and integrate delivery seamlessly across verticals.
• Passionate about scaling design operations, I thrive on building efficient workflows, enabling high-performing teams, and driving delivery excellence that supports both client success and business growth.

Jan 2022 – Feb 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• At NetBramha, I led end-to-end delivery of research and design initiatives for enterprise and consumer brands. My role focused on translating business objectives into actionable delivery plans, aligning stakeholders, and ensuring projects were delivered on time, within scope, and with measurable impact.
• Key areas of impact:
• ✔ Client Engagement & Scoping – Partnered with clients to refine briefs, define requirements, and set expectations, ensuring alignment between business goals, user needs, and technical feasibility.
• ✔ Delivery Planning & Governance – Developed detailed project plans, milestones, and budgets; monitored progress through key metrics to ensure smooth delivery and adherence to quality benchmarks.
• ✔ Resource Allocation – Strategically assigned tasks across cross-functional teams based on skills and capacity, driving both efficiency and accountability.
• ✔ Stakeholder Management – Supported business teams in creating proposals and cost estimates; ensured transparency with clients through proactive reporting and risk management.
• Notable Collaborations: Times of India, HDFC Bank, Jio Mart, Crisil, TransUnion CIBIL, Do Bank.
• Result: Delivered multiple large-scale, high-visibility projects with a balance of user-centric design and operational excellence — strengthening client trust and positioning the studio as a partner for enterprise-grade design.

Oct 2017 – Dec 2021 · 4 yrs 2 mos · Mumbai Area, India · On-site

• At Lollypop, I managed the delivery of large-scale design projects for global and Indian enterprises, overseeing multiple teams and ensuring structured execution from initiation to delivery. My role combined client partnership, strategic planning, and operational oversight to drive successful outcomes.
• Key areas of impact:
• ✔ Multi-Project Delivery – Simultaneously managed 12+ projects across industries, balancing priorities and ensuring timely, high-quality outputs.
• ✔ Team Leadership – Directed and mentored 40+ designers, aligning strengths to project needs and fostering a culture of collaboration and accountability.
• ✔ Client Collaboration – Partnered with enterprise clients to define requirements, align expectations, and ensure project outcomes delivered measurable business and user impact.
• ✔ Resource & Budget Management – Built allocation frameworks to optimize team capacity; monitored budgets and introduced course corrections to ensure financial efficiency.
• ✔ Project Governance – Created project roadmaps and trackers, analyzed KPIs, and implemented review mechanisms to ensure milestones were met consistently.
• Collaborated With: Indiabulls, Voot, IMS India, Zee5, Burger King, Bajaj Finance, Kotak Mahindra, HDFC Bank, Vodafone-Idea, NJ Group.
• Result: Strengthened Lollypop’s ability to deliver complex, high-visibility projects at scale — setting the foundation for my transition into operations and delivery leadership roles.

Aug 2015 – Sep 2017 · 2 yrs 1 mo · Ahmedabad Area, India · On-site

• At Creole Studios, I served as the bridge between business stakeholders, design, and development teams, ensuring clarity and alignment throughout the project lifecycle. My focus was on translating business needs into actionable plans and structured documentation that enabled smooth delivery.
• Key areas of impact:
• ✔ Requirement Gathering & Analysis – Conducted workshops with stakeholders to capture business objectives and user needs, translating them into clear, actionable requirements.
• ✔ Documentation & Process Flows – Created detailed specifications, UML diagrams, and workflows to guide development and reduce ambiguity.
• ✔ UX & Wireframing – Designed user flows and wireframes to align business goals with intuitive UX/UI, supporting design and technical teams.
• ✔ Client & Stakeholder Communication – Maintained transparency with clients, refining scope and expectations to ensure successful outcomes.
• ✔ Quality Assurance & Coordination – Assisted project managers with release testing and delivery coordination, ensuring solutions met both functional and user requirements.
• Result: Built a strong foundation in analysis, UX, and project coordination — experience that shaped my transition into project management and later into operations and delivery leadership roles.