Apr 2021 – Aug 2025 · 4 yrs 4 mos · On-site

• Supervised emerging trends, industry shifts, regulatory updates, and advancements in security within the payments sector
• Executed business strategies and initiatives aimed at ensuring sustained profitability
• Identified potential issues proactively and devised and executed strategies and tactics to enhance critical business metrics
• Managed and selected business relationships with external partners, including consultants and technology service providers
• Collaborated with compliance, legal, and technology departments to guarantee that product delivery aligns with standards
• Coordinated with the Finance and Accounting teams to streamline operations and processes related to the payment settlement cycle
• Provided support to frontline employees, addressed their inquiries/feedback & established touchpoints for team engagement

Jun 2019 – Mar 2021 · 1 yr 9 mos · On-site

• Spearheaded the acquisition and support of clients within the Merchant Acquiring segment, ensuring high-quality service and satisfaction
• Met the bank's goals related to earnings, assets, and credit quality, aligning with predefined budgets and targets
• Formulated and executed business, marketing, and advertising strategies tailored to specific regions to maximize outreach
• Oversaw the attainment of sales objectives monthly for each branch, focusing on specific products
• Evaluated client needs and managed relationships effectively, optimizing the bank's risk-reward balance
• Secured new client relationships by accurately identifying and addressing customer requirements with appropriate solutions

Apr 2017 – Jun 2019 · 2 yrs 2 mos · Ahmedabad, Gujarat, India · On-site

• Responsible for credit control, treasury management, risk for a B2B hospitality platform