Abhay Joshi

Product Manager

Bengaluru, Karnataka, India5 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led successful product launches in Fintech.
Achieved significant user conversion rates.
Designed and implemented effective user engagement strategies.

Stackforce AI infers this person is a Fintech Product Manager with strong design and user research capabilities.

Contact

Skills

Core Skills

Product ManagementUser ResearchDesign

Other Skills

Feature PrioritizationInterpersonal CommunicationLeadershipManagementMarketingMarketing AnalyticsMicrosoft ExcelMicrosoft OfficeProduct Road MappingTeamworkUsability Testing

About

How do you get the nerves of users across multiple demographic and psychographic segments to create profitable and sustainable business outcomes? The answer lies in strong analytical skills coupled with empathy to understand the pain points users face while navigating their way in the flow. I try to incorporate this learning in the initiatives I take to proactively solve issues that customers face and come up with the best possible solution through better cross-functional communication, well thought out plans, and excellent execution owing to the clarity of thought I possess.

Experience

5 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 1 mo

Current Experience

Moneyview

3 roles

Product Manager

Promoted

Jan 2024 – Present · 2 yrs 5 mos · Bengaluru, Karnataka, India

Led the TPAP implementation of Moneyview UPI end-to-end with NPCI, PSP Bank (HDFC) and the TSP (Mindgate) to integrate TPAP SDK in the Moneyview app - adding the last piece of the puzzle for making it a Superapp!
Designed user flows and activation points which led to a conversion of ~25%
UPI registrations reached 1Mn within 5 months of launch
Finalised processes of product communications to the users and setup SOPs to handle customer queries through agent trainings and creating a working group
Automated errors and downtime reporting to take proactive steps for quick resolutions of any technical issues
Drove the promotional communication agenda for the existing user base to keep CAC minimum
Ideated and implemented Rewards structure for UPI transactions to increase the transaction volume
Developed Fraud Risk Mitigation processes by using alternate data points from user's device
Built product journey for bill payments using BBPS inside the app
Currently building prepaid recharges and scaling the transaction count of Moneyview UPI

Feature PrioritizationUser ResearchUsability TestingProduct Road MappingProduct ManagementManagement+1

Associate Product Manager

Apr 2022 – Dec 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

Responsible for launching a completely new product in moneyview portfolio - Neobank
Formulated user touchpoints in existing loan journey which led to conversion of around 30%
Reduced the number of Zero Balance A/c through better communication, introducing lucrative rewards, and launching interactive interest and rewards tracker dashboard
Automated Outbound calls to improve conversion further by 10%
Set up end-to-end communication plan for new users to improve awareness and conversion
Set up processes to handle user queries raised through mails and calling
Conducted 110+ in-depth user interviews to formulate product strategy and feature prioritisation
Formulated app authorization process and app flow for neobanking users to make their experience secure
Proactively solved issues raised by internal and external stakeholders to ensure the processes put in place work flawlessly

Feature PrioritizationUser ResearchProduct ManagementManagement

Product Management Intern

Jan 2022 – Mar 2022 · 2 mos · Bengaluru, Karnataka, India

Handled the Customer Support pod, built 6 months roadmap, and prioritized tasks ensuring better operational efficiency of the support team
Ideated and closed the PL Foreclosure request change which led to reduction of queries by 40% in the category
Conceptualized the user flow and processes of getting CSAT score for every query raised on the app

Bosch india

2 roles

Summer Intern

Apr 2021 – Jun 2021 · 2 mos

Conducted Opportunity Scanning and Market Analysis of Behind-the-Meter Energy Storage Solutions present in India
Liaised with technical & administrative teams from multiple plants to suggest possible solutions for energy backup needs
Performed extensive primary and secondary research to identify synergies with the other Business Units of Bosch Ltd.
Created Market Development Strategy by identifying alternate applications of the existing products of Bosch Mobility

Live Project

Feb 2021 – Apr 2021 · 2 mos

Exploration of Energy Ecosystem in India

Wicci national legal awareness council

Social Media Strategist

Feb 2021 – Mar 2021 · 1 mo

Designed and executed social media strategy of WICCI NLAC to increase the engagements across various social media platforms

Tata technologies

3 roles

Design Engineer

Apr 2019 – Jun 2020 · 1 yr 2 mos · Pune, Maharashtra, India

Client facing role at Tata Motors Limited; responsible for Pneumatic Brake design, Aggregate Integration, and preparing Design for Excellence (DFX) documents; Design Releases using Product Lifecycle Management
Worked on 8 projects on Internal Cost Reduction achieving a reduction of INR 100-150 per vehicle amounting to overall cost reduction of INR 2 crores in the ILCV segment for the Financial Year 2019-20
Ideated 4 productivity improvement tools which saved ~1100 Man Hours/quarter
Automated the selection process of U-Bolts & Brackets which helped save ~300 Man Hours/quarter
Created reusable assets and knowledge repositories for teammates and gave regular knowledge transfer sessions
Trained new recruits in the design tools and release management of the brakes systems of Tata Motors Limited

Associate Design Engineer

Promoted

Oct 2018 – Mar 2019 · 5 mos · Pune, Maharashtra, India

One of the 2 GETs out of 150+ new joiners promoted to Associate Design Engineer within 5 months of joining
Delivered time-bound critical projects for the departments of Vehicle Integration, Driveline Integration, and Suspension Design at Tata Motors Ltd.
Worked on Increased Axle Load Lift Project, Tata EV Bus Suspension Design, and prepared multiple Knowledge Management documents for training the team members

DesignManagementInterpersonal Communication

Graduate Engineer Trainee

Mar 2018 – Sep 2018 · 6 mos · Pune, Maharashtra, India

During my Graduate Engineer Trainee period, I became proficient in PTC Creo, Teamcenter Visualisation, and Product Lifecycle Management.
I worked in multiple departments to get a deeper understanding of vehicle design lifecycle. These were:
Suspension Design
Driveline Integration
Vehicle Integration
Pneumatic Brakes Design

DesignManagement