Abhilash Kumar A S

Product Manager

Bengaluru, Karnataka, India20 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in product management and network operations.
  • Expertise in driving customer success and operational efficiency.
  • Strong leadership in cross-functional team environments.
Stackforce AI infers this person is a Network Operations and Product Management expert in the Telecommunications industry.

Contact

Skills

Core Skills

Product ManagementAgile Project ManagementNetwork Operations ManagementOperational EfficiencyTransition ManagementIncident ManagementCustomer SupportNetwork AdministrationNetwork System Administration

Other Skills

ApologeticsAutomationBusiness InsightsBusiness ProcessCisco TechnologiesCommunicationCreative ConceptionCreativity SkillsCross-functional Team LeadershipCustomer ExperienceCustomer InteractionCustomer Satisfaction (CSAT)Customer SuccessCustomer-Focused ServiceDecision-Making

Experience

20 yrs 5 mos
Total Experience
5 yrs 1 mo
Average Tenure
13 yrs 7 mos
Current Experience

At&t

4 roles

Product Manager

Promoted

Jun 2022Present · 4 yrs

Customer InteractionTechnical AdvisoryCustomer SuccessProblem SolvingCommunicationProduct Knowledge+13

Manager - Network Operations

Feb 2019Jun 2022 · 3 yrs 4 mos

Operational EfficiencyBusiness ProcessCustomer InteractionCustomer SuccessProblem SolvingTeaming+14

Transition Manager

Promoted

Feb 2015Feb 2019 · 4 yrs

Business ProcessCustomer InteractionCustomer SuccessProblem SolvingPartner EngagementCommunication+16

Incident & Problem Manager

Nov 2012Feb 2015 · 2 yrs 3 mos

Operational EfficiencyCustomer InteractionCustomer SuccessProblem SolvingTeamingCommunication+8

Netapp

Infrastructure - Network System Admin

Feb 2010Oct 2012 · 2 yrs 8 mos · Bangalore

Operational EfficiencyCustomer InteractionCustomer SuccessTeamingEmployee CoachingSupport Services+6

Wipro infotech

Engineer - NOC, GSMC

Apr 2007Jan 2010 · 2 yrs 9 mos · India

Operational EfficiencyCustomer InteractionCustomer SuccessTeamingSupport ServicesCustomer Satisfaction (CSAT)+3

Raffles softwares pvt ltd

Network Administrator

Oct 2005Mar 2007 · 1 yr 5 mos

Operational EfficiencyCustomer InteractionCustomer SuccessTeamingSupport ServicesCustomer Satisfaction (CSAT)+3

Education

Kuvempu University

Executive MBA — Project Management

Jan 2009Jan 2011

Technical Education Dept. Govt of Kerala

Diploma — Electronics & Instrumentation

Jan 1999Jan 2002

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