Jan 2022 – Aug 2023 · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

• Managed the Iron Service Marketplace, optimizing field service dispatch and AI-driven recruitment for specialized jobs in North and South America. My role involved overseeing client/vendor onboarding and execution tracking, handling over 1,000 weekly bids and managing a vendor management system of 700+. I scaled multi-product operations, improving client acquisition and on-time performance.
• Achievements: I successfully onboarded 700+ vendors and delivered over 2,000 job-man-days within two quarters, significantly enhancing client satisfaction and operational efficiency.

Sep 2019 – Jan 2022 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

• Managed a critical IoT asset management SaaS platform for Barco Clickshare devices, overseeing over 1 million IIoT devices. I led the end-to-end delivery of the XMS Cloud platform, launching subscription-based value-added services that generated significant revenue.
• Achievements: I successfully implemented a Digital Asset Management system that enhanced platform functionality and client adoption, contributing to the overall growth of the product line.

Jan 2017 – Sep 2019 · 2 yrs 8 mos

• Group Product Manager for Concierto, Strings and Arxway This includes the Stevie/American Business Awards winner (May 2019) winner Concierto.Cloud. Bastion Host Arxway (now on AWS Marketplace), Strings IoT (IoT device mgmt platform). Manage 35~ resources across the 3 products.
• Concierto.Cloud
• License based SaaS multi-tenant ITSM Cloud Ops platform integrated with major CSPs, monitoring tools and Devops products including Ansible, Terraform, AWS CFT and Azure ARM. Provides the ability to view, manage & control app hosts & devices from a single platform.
• End to End Ownership incl. Product Strategy, Roadmap, client and stakeholder management, Development, and growth/adoption.
• Closely collaborate with marketing unit and sales teams to build go-to-market strategy incl USP, consideration like plans, discounting, pricing. This includes marketing assets, sales funnel and prospect demos and discussions.
• Integrated with Power BI for reporting, Appdynamics and Google Analytics.
• Live for 15+ Fortune 500 clients.
• Arxway Host
• Arxway on AWS marketplace: https://aws.amazon.com/marketplace/pp/B07DVK7732
• Live for 5+ clients.

Feb 2014 – Mar 2017 · 3 yrs 1 mo · San Jose, CA

• Sr Product Manager within eBay’s San Francisco based CS Tech Team responsible for products overseeing Seller and Buyer segmentation,
• SME Product: Seller Promotion Planning/Customer Segment & Targeting Management
• Freemium product for promotions planning. Target Group - eBay.com’s Top Sellers and Traders who need to better target their customers. Features include automating the majority of planning, execution and tracking of promotions based on a seller provided inventory list (current and expected).
• Internal Product: Settlement Flow
• End to End Financial Settlement Flow for Global Shipping Program.
• Highly Complex flow from delivery tracking, validation, financial settlement for order delivery, insurance claim and customer payment for failed delivery. Impacted daily financial invoicing/claims processing for customers across 58 countries

Apr 2012 – Feb 2014 · 1 yr 10 mos · Mooresville, NC

• Product: Comosoft LAGO Integration
• Integration of (and customization of) Marketing Asset creation platform LAGO integrate with Lowes homegrown marketing planning platform. Stakeholder Management, incl. IT and BU stakeholders including Merchandising, Marketing, Pricing and Promotion Domains.
• Led Requirements Elicitation, Program roadmap definition, prototyping, implementation and UAT exercises.
• Managed the Stage Gate effort throughout all 6 gates for the program and ensured delivery of appropriate artifacts to Stage Gate Committee
• Products: iOS, Android and HTML5 Mobility Apps (B2B eCommerce/mCommerce)
• Managed (as part of larger team) Lowe’s Mobile offerings.
• Partial ownership of roadmap. Responsible for Release Planning, executing, monitoring Launch and Post Launch Support. Led a team of 10+ associates responsible for development, support and maintenanceof Lowe’s three mobility offerings
• Products: SEMA/iOS Mobility Apps – Supply Chain dashboard
• Owned and Managed Lowe’s Internal Store Employee Mobility App. This provided Employees visibility into product availability and ordering from nearby stores.

Apr 2012 – Sep 2013 · 1 yr 5 mos · Mooresville, NC

• Business Problem: Metrics indicated that guest users’ cart amount was less than a third of signed in users on the mobile app. Additionally, their browsing patterns were fruitful and resulted in lower add to cart and/or gift list. This had a direct impact on revenue generated.
• Role: Envisioned, Owned and managed the mobile enhancement “Guest user wish list” development from scratch. This was envisioned as a response to business problem of getting guest user to create a “bigger” gift list. Other responsibilities (outside of enhancements) included leading product support teams to ensure business as usual.
• Key Tasks Included:
• Worked with User Experience Team to develop enhancement UX prototype based on user persona.
• Managed and led end to end product enhancement development including scope development, assisted in roadmap development (for enhancements)
• Led a team of 10+ associates across a Multiyear and Multi-geography program for support, maintenance and enhancements for Lowe’s three mobility offerings - HTML5 based Web app, Android native application and iOS based native application
• Responsible for reporting application operational status for business and IT stakeholders.

Jan 2011 – Mar 2012 · 1 yr 2 mos · India

• Business Problem: KC required a product lifecycle management solution to solve inter-department collaboration and communication issues.
• Role: As a Product Analyst, I worked directly with the Product Manager in building the “Build or Buy” case. Managed and reported to Stakeholders and Business Sponsor to get the buy-in for the envisioned solution. Worked closely with the User Interface team to create the user experience to be consistent with existing PLM Solution and eventually led the requirements elicitation in an AGILE Environment.
• Key responsibilities follow
• Documented project mission, direction, structure, business processes and requirements amongst other stage gate/new product development processes.
• Responsible for managing multiple stakeholders and business partners.
• Led a multi-geography team of 20+ associated as the Product Analyst.
• Responsible for Requirements Elicitation for a global, multicurrency and multilingual PLM system built on the .NET platform using Agile Methodology.
• Daily interfacing with, and management of, stakeholders across business teams including R&D Department, Marketing Department, Merchandizing Department and Product Management Group.
• Facilitated daily Scrum meetings with business and IT stakeholders for daily elicitation of new requirements and associated clarifications.
• Responsible for Story development, effort estimation and Story road mapping on an ongoing basis for the implementation.
• Role extended to UAT facilitation and post launch training development.

Jan 2010 – Feb 2011 · 1 yr 1 mo · India

• Business Problem: KC required an eCommerce Portal to manage their institutional customers.
• Role: As a Product Analyst, I inherited the scope and converted those into the detailed workflows/process flows which were to be implemented. Collaborated with the user interface team and the technical leads to conduct feasibility analysis and produce working prototype. The Prototype was utilized to build a single vision of the finished product with business, as well as to onboard the internal team.
• Project Description:
• Led a multi-geography team of 20+ associated as the Business Analyst for an Agile Methodology based implementation.
• Product Specialist/Lead throughout the lifecycle of the product, from User Experience development, Requirements Elicitation through Release and Training.
• Daily interfacing with, and management of, stakeholders across business teams including Marketing and Merchandizing teams as well as Customer Account Management departments.
• The program involved a multi-year, multi-geography effort for the development of B2B eCommerce portal offering for Kimberly Clark Professional’s Distributors/Customers.

May 2009 – Jun 2009 · 1 mo

• Research project: “Emerging social profile at Bottom of Pyramid as an effect of usage of technology”
• 1. Conducted Personal Interviews for understanding the current social profile of the relevant group.
• 2. Market Research to quantify and validate the present and emerging needs of the target group as a result of technological penetration.
• Worked on analyzing the impact of a sustained advertising campaign by an Indian Telecom major.
• 1. Applied Analytical tools - Google Analytics - to measure the marketing efforts.

Sep 2006 – Aug 2007 · 11 mos · India

• Worked on developing an online purchase and billing system for broadband connections for O2/BE Unlimited (U.K Telecom company), as a software developer in the interface team.
• Responsible for the data retrieval, data manipulations and committing it to the database.
• Worked closely with the QA teams including CIT and ST teams for bug fixes.