Abhiram Kumar

Operations Associate

Mira Bhayandar, Maharashtra, India5 yrs 5 mos experience

Highly Stable

Key Highlights

Successfully led a major international dance festival.
Increased customer retention rate by 50% in two months.
Expert in event management and customer support.

Stackforce AI infers this person is a skilled professional in Event Management and Customer Support.

Contact

Skills

Core Skills

Customer Relationship ManagementClient ServicingEvent ManagementEvent PlanningCross-functional Team LeadershipLeadershipClient ManagementProduction Planning

Other Skills

Customer Relationship Management (CRM)strategic mindsetCommunicationEnd-to-End SupportComplaint ManagementBooking & Order ManagementCommunication SkillsQuality Control & AssuranceInventory ManagementGST ComplianceE-Way Bill PreparationVendor & Labor ManagementTeam LeadershipTime ManagementMarketing Strategy

About

A dynamic B.M.S (Marketing) graduate with a strong passion for Event Management and a flair for delivering seamless client experiences. I take pride in having successfully led the International Dance Festival – Nritya Tarangini Utsav, managing teams through a tenure of 3 years to ensure smooth execution from planning to post-event wrap-up. This experience strengthened my leadership, communication, and coordination skills under pressure. Currently working as a Supervisor, where I specialize in providing end-to-end customer support. I handle complex inquiries, resolve issues efficiently, and ensure a seamless booking experience – all while maintaining high levels of customer satisfaction. I thrive in fast-paced environments, enjoy taking initiative, and am always eager to take on new challenges that allow me to blend my creative and organizational abilities. Let’s connect!

Experience

5 yrs 5 mos

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 8 mos

Current Experience

Airbnb

Supervisor

Oct 2024 – Present · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

Provided end-to-end support to customers by efficiently handling complex inquiries on the basis of clients requirement, resolving issues, and ensuring a seamless booking experience.
Maintained a high standard of client relationship management, fostering trust and loyalty through consistent follow-ups
and personalized communication.
Successfully increased the customer retention rate by 50% within two months through proactive engagement and
effective resolution strategies.
Acted as a liaison between guests and hosts to resolve escalations with empathy and accuracy.
Collaborated with cross-functional teams to improve customer satisfaction metrics and streamline service delivery
processes.
Trained junior associates on Airbnb’s policies, tools, and best practices, contributing to improved team performance and
customer feedback scores.

Customer Relationship Management (CRM)Client ServicingCustomer Relationship Management

Saraswathy kala kendra & research center

3 roles

Event Manager

Promoted

Mar 2023 – Mar 2025 · 2 yrs · Mumbai, Maharashtra, India · On-site

Led all event operations, managing multiple departments to ensure seamless execution of the festival.
Successfully hosted 700+ attendees and Grade-A renowned artists, enhancing the festival’s prestige and significantly boosting audience engagement.

Event ManagementEvent Planning

Event Coordinator

Mar 2023 – Mar 2025 · 2 yrs · Mumbai, Maharashtra, India · On-site

Coordinated and managed the participation of over 50 artists from various Indian classical dance
forms, ensuring effective communication and collaboration between international performers and festival organizers.

Event PlanningCross-functional Team Leadership

Event Head

Mar 2023 – Mar 2025 · 2 yrs · Mumbai, Maharashtra, India · On-site

Took on leadership responsibilities, overseeing a team of 15+ members across key departments
including Administration, Operations, Public Relations, Sponsorship, and Hospitality. Streamlined processes and ensured
efficient workflow across all event functions.

Event Planningstrategic mindsetLeadership

Mahalaxmi fillers and garments

Assistant Manager

Jan 2021 – Feb 2024 · 3 yrs 1 mo · Vasai, Maharashtra, India · On-site

Results-driven professional with hands-on experience in the manufacturing and trading of non-woven fabrics, combining strong operational oversight with a client-focused approach.
In my previous role, I was responsible for:
Client and labor management, ensuring smooth coordination across departments
Quality checks and material validation, maintaining high product standards
Supervision of on-ground workers, aligning daily operations with production goals
Preparation of GST invoices and E-Way Bills, ensuring complete regulatory compliance
Delivering end-to-end solutions to clients, from order placement to post-delivery support

CommunicationProduction PlanningClient Management