Abhishek Choudhary

CEO

Bengaluru, Karnataka, India11 yrs experience
AI EnabledAI ML Practitioner

Key Highlights

  • Led product experience for India's top payment platform.
  • Co-founded a marketplace for machine learning datasets.
  • Drove significant improvements in product performance and user experience.
Stackforce AI infers this person is a Fintech and AI product leader with extensive experience in SaaS and performance optimization.

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Skills

Core Skills

Product ManagementAiMachine LearningData InfrastructureAutomated TestingPerformance OptimizationSoftware Development

Other Skills

API DevelopmentAgile MethodologiesAlgorithmsAnalyticsApplied MathematicsCC++Consumer ResearchCustomer ResearchData AnalysisData StructuresDiagnosticsJavaJavaScriptLinux

About

Product and Tech Leader with 12 years of experience building across B2B SaaS, AI, and Infrastructure. Strong background in Computer Science. Specialized in building delightful technical products – both 0-to-1 and global scale. Can code. Cannot swim.Abhishek currently leads product experience at Razorpay POS, where he's working to make it India's most loved offline payments experience. His focus spans product aesthetics, diagnostics, autonomic support and recovery, network performance, supply-chain orchestration, and the overall merchant experience.Before Razorpay, Abhishek co-founded Coldpress AI – a curated marketplace of high-quality machine learning datasets and computer vision tools. The ambition was to simplify AI infrastructure by making high-quality vision models as easy to build as SaaS. Unfortunately, the it didn’t work out commercially at the time.Prior to Coldpress, Abhishek managed several high-impact product lines at BrowserStack, including Open Source strategy, Automate testing, and Local testing. Earlier still, he was a Product Manager at Amazon, responsible for the Detail Page – one of the most visited pages on the internet. His early career saw stints at PressPlay, Zomato, Mozilla, Google, and Shufflr as an engineer; along with occasional articles in the Digit magazine.Abhishek brings a strategic eye and a calm hand to the chaotic and meaningful task of building products that matter.

Experience

11 yrs
Total Experience
1 yr 10 mos
Average Tenure
1 yr 8 mos
Current Experience

Razorpay

Associate Director of Product Management

Oct 2024Present · 1 yr 8 mos

  • Working on Razorpay POS – In-person payment devices for India’s top payment platform.
  • Leading a team of 12 people across Product and Ops focussed on Merchant Experience and Supply Chain – India and Middle East.
  • Improved NPS by 35% over 3 months (24 → 33) leading a senior-IC mission team focussed on a diagnostics + resolution loop for long-tail IoT problems – unresolved battery, network, and application crash issues reduced by 50% across the active fleet.
  • Increased payment-journey success rates by 30% and reduced support tickets by 20% with a new self-healing AI layer in the Razorpay POS app – a proactive framework to detect and resolve failure states before they impact users.
  • Drove a 30% efficiency and 15% CSAT lift in field service with a new operations platform that standardized critical technician workflows and automated multi-hour manual tasks – inventory, integration checks, onboarding, service documentation, etc.
  • Cut L1/L2 support costs by 30% with an AI-assisted support platform using self-serve workflows and support agent copilot.
  • Led product expansion in a strategic retail-to-enterprise pivot. Built the enablement kit (hardware accessories, onboarding, digital billing) for quick integration of Razorpay POS suite in large format retail stores, unlocking $10B / year in pipeline GMV.
  • Doubled assembly-line production capacity with Kaizen practices for streamlining device flashing, testing, and fulfillment.
Product ManagementAISupply ChainMerchant ExperienceDiagnosticsNetwork Performance

Coldpress ai

Chief Executive Officer

Nov 2022May 2024 · 1 yr 6 mos · India

  • Led 10 people across Tech, Partnerships, Sales, and Marketing to build data refining infrastructure for Machine Learning teams.
  • Bootstrapped from 0 → 1 and scaled it to 1000+ active beta seats across 20 countries, delivering an automated end-to-end dataset pipeline (acquisition, ingestion, cleaning, and labeling) for computer vision teams across industry and academia.
  • Ran end-to-end operations – hiring, people management, OKRs, operating cadence, budgeting, and investor materials.
  • PMF validation – reduced training pipeline prep time by 80% in GTM (6-month procurement cycles → weeks) by encapsulating data schema in APIs and using generative AI based continuous validation to ensure quality and efficiency. Self-funded 3 high-fidelity pilots (agritech and self-driving verticals) to prioritize rapid validation over immediate monetization.
  • Directed wind-down after a critical data partner acquisition – replacement deal latency was incompatible with sales timelines.
Machine LearningData InfrastructureOperations ManagementAPI Development

Browserstack

Senior Product Manager

Nov 2019Mar 2022 · 2 yrs 4 mos · Mumbai, Maharashtra, India

  • Executed platform expansion beyond Selenium; launched Playwright and Cypress support, unlocking $50M+ in new ARR.
  • Increased NPS by 20 (4 → 24) for Automate via improvements in performance, CX, feature gaps, and cross-functional SLAs.
  • Improved NightwatchJS user acquisition rate by 30% and long-term adoption by 20% with a simplified onboarding flow.
  • Defined the “shift-left” strategy for automated browser testing, created blueprint for new AI-enabled testing products.
Product ManagementAutomated TestingUser Experience

Amazon

2 roles

Product Manager

Feb 2018Aug 2019 · 1 yr 6 mos

  • Owner for Detail Page’s “Website Platform and Performance” group, responsible for product and technical strategy.
  • Reduced “page ready” render times by 30% (2.5s → 1.8s) using a combination of technical improvements, internal performance budgets, and restructuring of the Detail page. This increased sales by 5% by reducing abandonment.
  • Led product strategy for ‘the next billion’ users; optimized performance for low-end devices and poor connectivity in emerging markets. Collaborated with browser developers like Chrome and Firefox to implement a low-data mode in the site.
  • Established new company-wide KPIs to reduce failed user interactions – unlocking $100M+ in annual missed revenue.
Product ManagementPerformance OptimizationUser Experience

Software Development Engineer II

Mar 2016Jan 2018 · 1 yr 10 mos

  • Designated “scale expert”, led worldwide operations among 200+ teams for Prime Day, Black Friday, and Christmas sales.
  • Optimized page layout strategies – with rendering time reductions of 10%, and customer bandwidth savings of 15%.
  • Extended caching architecture to improve page load times by 28%, enabling annual savings of $500K in computing costs.
Software DevelopmentPerformance Optimization

Pressplay

Senior Software Engineer

Jan 2015Mar 2016 · 1 yr 2 mos · Greater Delhi Area

  • Early engineering hire; built a 10-person team, oversaw hardware and software development, delivered tech and business goals
  • Prepared user insights and projections for investor presentations, critical in successfully closing Series-A funding.
  • Product owner and scrum master. Led creation of the advertising platform that enabled first revenues.
  • Built systems and designed processes to allow automation of inventory management and annual savings of $100K.
Software DevelopmentTeam Leadership

Zomato

Software Engineer

Jun 2014Dec 2014 · 6 mos · Gurugram, Haryana, India

  • Software Engineer; owned payment and advertising infrastructure; intern mentorship and general advice
  • Developed payment and subscription architecture for ‘Zomato Salt’, the product increased revenue by 10% at launch.
  • Built a performant back-end for the native advertising platform, enabling 10X data collection without impacting latency.
Software DevelopmentPayment Infrastructure

Google

Summer of Code

Jan 2013Jan 2013 · 0 mo · Remote

  • Teamed up with Mozilla Corporation for working on Firefox for the duration of the project.
  • Developed an extension to measure and visualize the browser’s resource consumption statistics, interacting with low level APIs to extract the data using Firefox Add-on SDK
  • Published the extension to Firefox Add-on store, with 500+ downloads and 14% Daily Active Users

Althea systems

Intern

Nov 2012Jan 2013 · 2 mos · Bangalore, India

  • Created the foundation for a data collection and analysis framework for the company's internal metrics.

Digit

2 roles

Writing Consultant

Aug 2012Aug 2013 · 1 yr

  • Contributed with a few of articles every month. Wrote a tutorial booklet about contributing to open source development, using my experience with Firefox as an example.
Writing

Intern

Jun 2012Jul 2012 · 1 mo

  • Partnered the editorial team in their day-to-day working for the month, including work on both the magazine and the web portal.

Education

SRM IST Chennai

Bachelor of Technology (B.Tech.) — Computer Engineering

Jan 2010Jan 2014

Delhi Public School

Higher Secondary Education — Science

Jan 2005Jan 2009

St. Paul's School

Secondary Education

Jan 1995Jan 2004

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