Abhishek Farkade

CTO

Mumbai, Maharashtra, India24 yrs 7 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led AI transformation for 400M+ users.
Co-founded startups and scaled global engineering teams.
Filed 6 patents in conversational AI.

Stackforce AI infers this person is a leader in AI-driven telecommunications and connected mobility solutions.

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Skills

Core Skills

Generative AiConversational AiConnected MobilityAi PlatformsWeb DevelopmentMobile Development

Other Skills

Agile MethodologiesAgile Project ManagementAmazon Web Services (AWS)Application FrameworksAutomotiveB2CBOTBrowser Engine DevelopmentBusiness StrategyBusiness-to-Business (B2B)C++Cloud ApplicationsCloud ArchitecturesCloud ComputingCross-functional Team Leadership

About

SVP & CTO-level technology leader with 24+ years of experience in AI, GenAI, and platform engineering — delivering products and platforms at global scale. Recognized for shaping AI strategy and leading enterprise transformations, I spearheaded Jio’s shift from NLP to GenAI/LLM-powered platforms, deploying RAG pipelines and agentic AI frameworks to serve 400M+ users. Deeply engaged with state-of-the-art advancements, including RAG, agentic AI, multi-agent orchestration, vector databases, and LLM fine-tuning — ensuring technical depth informs strategic product and engineering leadership. Applied these innovations to real-world scale: powering multilingual telephony bots and voice/chat assistants handling 10M+ daily interactions across 12 languages, replacing legacy IVR systems, and enabling CPaaS solutions across BFSI, logistics, and telecom. These initiatives improved customer experience (NPS –56 → +25), reduced agent transfers by 55%, and cut handle times by 40%. Previously co-founded two startups and led global engineering organizations across the US, India, Korea, Poland, and Italy. Adept at building and scaling distributed teams, driving SaaS and CPaaS platforms across AWS and Azure, and delivering AI-native products for mass-market and enterprise adoption. Holds 6 patents in conversational AI and voice UX. Passionate about building high-performance teams, mentoring leaders, and shaping next-generation AI product strategy.

Experience

24 yrs 7 mos

Total Experience

6 yrs 1 mo

Average Tenure

7 yrs 7 mos

Current Experience

Jio platforms limited (jpl)

SVP/VP – Product & Engineering, GenAI & AI Platforms

Nov 2018 – Present · 7 yrs 7 mos · Navi Mumbai, Maharashtra, India · On-site

SVP – GenAI & Conversational AI Platforms (2022 – Present)
Drove Jio’s GenAI transformation — leading portfolio of voice, chat, and telephony platforms handling 10M+ daily interactions in 12 languages, serving 400M+ users at India scale.
Scaled HelloJio from NLP to LLM era — evolving a basic chatbot into a multilingual GenAI assistant supporting 10M+ queries/day.
Migrated to GenAI/LLM stack — deployed RAG pipelines, agentic AI frameworks, and vector search across key touchpoints (app + telephony) to enable contextual, multi-turn automation.
Built & launched JioEVA SaaS bot platform — powering in-app, web, and telephony bots; replaced legacy IVR with LLM-driven automation, improving NPS (–56 → +25), cutting agent transfers by 55%, and reducing handle time by 40%.
Expanded CPaaS offerings (voice automation, call masking, agent bots), driving adoption across BFSI, logistics, and telecom sectors.
Scaled cross-functional org of 100+ engineers, PMs, and architects, building an outcome-driven culture and mentoring next-gen leaders.
Filed 6+ patents in conversational AI, voice UX, and telephony automation.
VP – AI/ML SaaS Platform (2016 – 2022)
Launched JioEVA.ai SaaS platform for omni-channel bot creation (web, app, telephony).
Enabled LLM-based virtual assistants and modernised Jio Customer Care (@198) with a voice telephony bot, handling millions of calls.
Designed CPaaS products (call masking, click-to-call, voice bots) — widely adopted in BFSI and logistics verticals.
Integrated IVR with AI-powered voice bots, reducing agent transfers by 60% and delivering significant operational savings.

Generative AIConversational AINatural Language Processing (NLP)Large Language Model (LLM)Cloud ApplicationsSaaS Development+3

Mobiliya

Senior/Director of Engineering

Jan 2010 – Oct 2018 · 8 yrs 9 mos · Pune, Maharashtra, India · On-site

Led product innovation in connected mobility & AI platforms — portfolio spanning Firmware OTA (FOTA), Fleet Management, In-Vehicle Infotainment, and Autonomous Driving systems.
Launched Mobiliya Product Suite (FOTA, Fleet Management, Onvelop, Edvelop), creating new revenue lines and contributing to $100M+ growth.
Acted as digital transformation advisor to global automotive OEMs and Tier-1s (India & US), guiding AI/ML adoption, connected vehicle platforms, and distributed cloud/edge architectures.
Scaled global org from 10 → 400 engineers across India, US, South Korea, and Poland; established high-performing delivery centers in Pune & New Jersey, including a 50-member mobile platform team for a major OEM.
Institutionalized culture and operating model that improved productivity, retention, and cross-geo collaboration.
Achieved successful exit (2018) with acquisition by QuEST Global.

AI PlatformsConnected MobilityFleet ManagementIn-Vehicle InfotainmentDigital TransformationCloud Architectures

Azingo soft system

Head, Web Runt Time Platform

Sep 2008 – Dec 2009 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

Led development and commercialization of Web Runtime platform adopted by LG, Samsung, and Vodafone, enabling mobile devices to run web applications with native functionality.
Drove standards compliance and reusable architecture, cutting development effort by 50% and ensuring alignment with multiple global specifications.
Chaired the Technology Council, shaping technical strategy and driving cross-team alignment on platform innovation.

Web Runtime PlatformStandards ComplianceReusable ArchitectureWeb Development

Motorola solutions

Senior Software Engineer Technical Lead , Senior Software Engineer , Software Engineer

Aug 2001 – Aug 2008 · 7 yrs · Hyderabad, Telangana, India

Contributed to the Mobile Applications Product Portfolio, working on the development and enhancement of Motorola’s Mobile Application Suite.
Built early expertise in mobile platforms and application frameworks that later shaped product and platform leadership roles

Mobile ApplicationsApplication FrameworksMobile Development