Abhishek Kashyap

Operations Associate

India5 yrs 1 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • 4+ years in Operations and Product Analysis
  • Expert in CX and data operations
  • Proficient in Web3 and Blockchain technologies
Stackforce AI infers this person is a Fintech and SaaS operations expert with a strong focus on data-driven decision making.

Contact

LinkedIn

Skills

Core Skills

Web3Blockchain AnalysisOperations SupportLogistics ManagementFinancial AnalysisCredit OperationsData OperationsAi/ml IntegrationData AnalysisCx Operations

Other Skills

LucidDiscordDiscord APIon chainCryptocurrency Exchange PlatformsLayer 2Smart ContractsGsuitSalesforce.comFive9VDIDesktop VirtualizationSalesforce LightningSAP Inventory ManagementCredit Default Swaps (CDS)

About

Operations and Product Analyst with 4+ years of experience across IT, ITES, SaaS, and product-based organizations, specializing in CX and data operations. Proven background in product and team support, hands-on with industry-standard tools, and driven to mitigate risk, improve efficiency, and deliver business value. If this sounds like a potential fit, I’d be happy to connect. Thank you.

Experience

5 yrs 1 mo
Total Experience
10 mos
Average Tenure
--
Current Experience

Zomato

CD Associate, CX

Dec 2024 – Aug 2025 · 8 mos · Gurugram, Haryana, India · On-site

  • Everything Food, Q-commerce & Internet in a cool way around.

Coinbase

Support Analyst

Jul 2023 – Apr 2024 · 9 mos · Hyderabad, Telangana, India · On-site

  • Discord Moderator for Coinbase global!
  • Analyst for BASE ecosystem on Web3.
  • An Ethereum Layer 2 (L2) based blockchain made by coinbase for on-chain transactions & activities.
LucidDiscordDiscord APIon chainCryptocurrency Exchange PlatformsLayer 2+5

Wns

Associate Ops

Nov 2022 – Jul 2023 · 8 mos · Noida, Uttar Pradesh, India · On-site

  • Live Operations & logistics support of mobile kitchens for REEF Technologies.
Five9VDIDesktop VirtualizationSalesforce LightningSAP Inventory ManagementOperations Support+1

Astra global services ltd

Sr. Production Leader

May 2022 – Nov 2022 · 6 mos · Noida, Uttar Pradesh, India · On-site

  • Operations & Productions for the Credit deployment services in the US marketplace for 3 different portfolios.
Credit Default Swaps (CDS)Payday LoansCredit AnalysisMicrosoft Power BIFinancial AnalysisCredit Operations

Amazon

2 roles

ML data ops associate

Promoted

Sep 2020 – Aug 2021 · 11 mos · Noida, Uttar Pradesh, India · On-site

  • Data operations for AI/ML based automated physical retail Amazon stores.
Microsoft OfficeAWS SageMakerAnnotationData LabelingMicrosoft SQL ServerMIS Reporting+2

CXQO Associate

Dec 2019 – Sep 2020 · 9 mos · Noida, Uttar Pradesh, India · On-site

Microsoft OfficeMicrosoft ExcelData InterpretationVisualisation and PresentationRoot Cause AnalysisData-driven Decision Making+2

Makemytrip

Escalation Desk

Dec 2018 – Oct 2019 · 10 mos · Noida, Uttar Pradesh, India · On-site

Microsoft OfficeMs wordAmadeus GDS

Ienergizer

CS Executive

Oct 2018 – Dec 2018 · 2 mos · Noida, Uttar Pradesh, India

Oracle CRM

Education

HimalayanUniversity

Diploma — Mechanical Engineering

Jul 2015 – May 2018

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