Abhishek Mandal — Operations Associate
I am an EdTech implementation & customer success professional with 10+ years of experience deploying and supporting classroom technology across K–12 schools. I specialise in end-to-end rollout, teacher onboarding, adoption strategy, and stakeholder management to ensure high classroom engagement and smooth EdTech integration. Across Educomp Solutions, Extramarks India Pvt. Ltd., and currently Hem Sheela Model School, I have collaborated with principals, administrators, teachers, and internal product/technical teams to drive effective digital learning outcomes. I have conducted hundreds of product demos and teacher training sessions, enabling schools to transition confidently toward technology-driven learning. What differentiates me is my ability to blend ground-level classroom knowledge with a product mindset. Through my MBA (NMIMS), PG Certification in New Product Development (IIM Bangalore), and Product Manager Fellowship (NextLeap), I bring structured thinking around user behaviour, feature prioritisation, and feedback loops, helping EdTech products evolve based on real classroom realities. 💡 Value I bring # Product implementation and school onboarding # Teacher training & enablement (CBSE/ICSE) # Usage analytics & adoption strategy # Client success & retention # Cross-functional collaboration with product, tech & sales teams # Translating classroom issues into actionable product feedback # Data-driven decision-making & reporting for leadership 🎯 Career Vision To contribute to EdTech organisations committed to transforming K–12 learning by driving adoption, retention, and product success at scale, while enabling product teams to build solutions rooted in real classroom use cases and user needs. 📬 Open to opportunities and conversations around customer success, implementation, programme management, product specialist, and related roles in EdTech & SaaS.
Stackforce AI infers this person is a SaaS EdTech professional with a focus on customer success and product management.
Location: West Bengal, India
Experience: 11 yrs 4 mos
Skills
- Product Management
- Customer Success Management
- Product Design
- Sales Management
Career Highlights
- Over 10 years in EdTech implementation and customer success.
- Expert in teacher training and EdTech adoption strategies.
- Strong cross-functional collaboration with educational stakeholders.
Work Experience
NextLeap
Product Manager Fellowship (3 mos)
Hem Sheela Model School - India
School IT Coordinator (2 yrs 1 mo)
Dinetic Technologies Private Limited
Freelance Graphic Designer (3 mos)
Extramarks Education India Pvt. Ltd.
IT Resource Executive (6 yrs 3 mos)
Educomp Solutions Ltd
Smart Class Coordinator (3 yrs)
Education
Master of Business Administration - MBA at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PG Certificate at Indian Institute of Management Bangalore
Bachelor's degree at Indira Gandhi National Open University
Diploma at Jadavpur University
12 at Durgapur Institute of Science & Technology
Class 10 at Kendriya Vidyalaya
