Abhishek Sinha

Product Director

Gurugram, Haryana, India16 yrs 1 mo experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led a 25-member team to build a major test platform.
Generated AI-driven hints saving significant faculty bandwidth.
Improved customer experience with rapid test activation.

Stackforce AI infers this person is a Product Management expert in EdTech and Logistics sectors.

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Skills

Core Skills

Product ManagementGenerative Ai

Other Skills

A2AAI AgentsAgentic AIAgentic RAGAgile MethodologiesAgile Project ManagementAmazon Web Services (AWS)Analytical SkillsArtificial Intelligence (AI)Business AnalysisBusiness DevelopmentBusiness InsightsBusiness StrategyConsultingCross-functional Team Leadership

About

-14+ yrs. of experience in managing & building web & mobile products from scratch, shaping customer experience, driving growth, efficiency improvement/optimization. -0 to 1 Product: Lead 4+ initiatives in building products from ideation to launch. Spearheaded a 25-member team (5 product managers, 20 engineers) across suite of products in conducting the biggest scholarship test by a private player in India. -Engineering Foundation: 7+ years of experience in leading technical teams and collaborating across geographies to deliver outcomes successfully

Experience

16 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

5 yrs 7 mos

Current Experience

Aakash educational services limited

3 roles

Director - Product Management

Promoted

Apr 2024 – Present · 2 yrs 2 mos

Generated AI-driven hints for 1 million+ questions with 93% accuracy, saving 1.6L hours of faculty bandwidth.
Created step-by-step solutions for 1 million+ questions using RAG techniques with 80% accuracy, saving 1.3L hours of faculty bandwidth.
Leading a team of 5 product managers to create an ecosystem for student & faculty success.
Products –
1) Test Platform Scholarship Exams
2) Class Room Tests (0->1 product)
3) Content Management System (CMS) – Powering all Content at Aakash
4) Faculty Experience Portal – One stop shop for all the faculties at Aakash (0->1 product)
5) myAakash App - One stop solution for all students at Aakash
Built an Omni channel (Offline & Online) Test Platform from the ideation stage for India’s biggest entrance scholarship exams ANTHE, iACST for over a 3 Million students from class 7th to 12th pass; Revenue – 2500Cr+

LeadershipProduct Road MappingGenerative AIAI AgentsRetrieval-Augmented Generation (RAG)Product Management

Associate Director - Product Management

Promoted

Apr 2022 – Present · 4 yrs 2 mos

Orchestrated the development of CMS with 14L+ ques 20k tests, powering- 3 apps & 2 test platforms. Servicing 350+ branches.
Pioneered the development of faculty experience portal for serving 350+ branches & 8K faculties & operations team for monitoring the performance of over 4 lacs students in Aakash's ecosystem

Product StrategyProduct roadmapProduct Management

Senior Product Manager

Oct 2020 – Mar 2022 · 1 yr 5 mos

Product – Test Platform (Web Test taking platform, Web Responsive, Scholarship App)
Building Test Platform for India’s biggest entrance scholarship exams ANTHE, iACST, for over a One Million students from class 8th to 12th pass.
Test platform is responsible for enrolment of 2.5 lacs (approx.) students at Aakash
Improved the customer experience by activating the test instantaneously for the student on registration; it took 30 mins to activate the test on 3rd party platform.
Reduced the customer complaints related to test taking by 75%
Reduced the customer query response time (by 66%) from 1.5hrs to max 30mins.
Components - Test creation, Test Scheduling, Test Delivery, Audits, Test Dashboards, Result generation, Test Registration.

Product ManagementSenior Stakeholder ManagementProduct Road MappingProduct Execution

Delhivery

Product Manager (Tech)

Jan 2019 – Oct 2020 · 1 yr 9 mos

First Mile - Enhanced customer experience by improving the first-time pickup service level for B2B/B2C shipments by 20%.
Awarded for building the flow for delivery of Letter of Credit (BFSI) and the reverse flow for shipping the cheques (as commission) back to banks.
B2B - Partner Management System - 40% reduction in pickup and delivery costs by outsourcing 75% of B2B pickups and deliveries to third party vendors.
Enabled on-boarding, contract management, billing, and operational workflows for the business partners.
B2B Retail - Building an End-to End platform to enable small retailers to ship via Delhivery
Enabled on ground dynamic price calculation, invoice generation, setup process for reconciliation of amount collected via Freight on Pickup/Delivery.

Product Road MappingProduct StrategyProduct Management

Accenture

Business Technology Group - Product Management

Mar 2018 – Nov 2018 · 8 mos

Product Management – Jubilant FoodWorks
Worked on improving Dominos retail store (restaurant) operations by re-engineering workforce management, ordering, inventory management and day closing processes.
Designed a CRM Marketing Coupon validation in POS using an integrated mode with external application for Dominos
Enabled and designed in POS the flagship loyalty program for Dunkin Donuts
Interacted with Stakeholders from Marketing, Finance, Operations, HR to form a consensus on the couponing and loyalty functionality.

Product Road MappingProduct StrategyProduct Management

Ibm india private limited

Technical Team Lead - Telecom Products

Nov 2012 – Dec 2016 · 4 yrs 1 mo

Technology Solutions - Product Development
Developed &supported the CRM system of Saudi Arabia’s #3 Telecom company –used by call centre agents to service over 3 million customers.
Travelled to Riyadh to get the knowledge transfer done for the CRM application for the telecom giant in Saudi
Interacted with application owners, infrastructure& security teams at the client side for setting up the disaster recovery environment for the CRM application
Created and executed a plan to ensure smooth operation of the application during peak season (Hajj Festival)

Computer science corporation

Software Engineer

Jul 2012 – Nov 2012 · 4 mos · (CSC Noida)

-Designed and developed solutions for a healthcare client based out of Europe

Infosys

Senior Software Engineer - Healthcare Products

Oct 2010 – Jun 2012 · 1 yr 8 mos

Technology Solutions - Product Development
Led a team of 5 to set up configuration management processes and framework for the “ObamaCare"
Program for the US healthcare client
Built provider side applications for Primary Care Medical Home program for US healthcare client – serving 1.1 million users ( Proficient in Java /J2ee , Spring Struts , Hibernate , JSR 286 Portlets)
Helped retain a critical USD 100K healthcare project –built a solution through which the Local and Regional Care Coordinators and Patients could rate the Primary Care Provider, thus enabling clear performance assessment

Publicis sapient

Associate Technology

Aug 2006 – Aug 2008 · 2 yrs

Led development, design and requirement gathering for a complex financial solution used by an Investment bank ( Proficient in Java /J2ee , Spring Struts , Hibernate)
Designed a website and built the framework for a top UK based Healthcare Client with a customer base of 32 million