Adarsh Agrawal — Customer Success Manager

Driving customer success and revenue expansion across global SaaS in E-commerce, HRTech & EdTech markets. 3+ years managing $5M+ portfolios across APAC, US, EMEA with proven results. 🎯 Key Achievements: • ₹13+ Crores New ARR Generated through strategic account management and expansion • 167% Net Revenue Retention with zero churn across enterprise accounts • 100% Customer Retention managing 70+ accounts across the APAC, US, and EMEA • 85+ NPS Score maintained through consultative relationship building • Led 300+ QBRs, driving product adoption and cross-sell success 💼 Core Expertise: SaaS Metrics • Account Expansion • Revenue Operations • Global Markets • Team Leadership • Process Optimization 🌟 Recognition: Won "Special 26 Award" for outstanding performance - Awarded to 26 Employees across the organisation (500+) for delivering what we call 10x, not 10% Impact Passionate about scaling customer success operations and unlocking revenue potential. 📧 adarsha2022@iimbg.ac.in | 📱: +918090664948

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a focus on E-commerce and HRTech.

Location: Gurugram, Haryana, India

Experience: 4 yrs 10 mos