Jan 2022 – Mar 2023 · 1 yr 2 mos · Toronto, Ontario, Canada · Remote

• Promoted to manage two separate product teams, leading successful migrations and new feature releases
• Led the development and implementation of an automated data integration system for Pepsi, significantly improving data accuracy and reducing manual entry errors by over 95%
• Managed the creation of a comprehensive certification workflow for McKesson Canada, ensuring regulatory compliance and successful loading and certification of over 50,000 healthcare products
• Achieved a 40% increase in user engagement through strategic enhancements by integrating the Pendo analytics tool to the certification workflow and effective team leadership
• Awarded Fastest Rookie award for 2022
• Collaborated with major clients (e.g., Pepsi, Walmart) to enhance product offerings

Nov 2021 – Dec 2021 · 1 mo · Toronto, Ontario, Canada · Remote

• Led Agile teams to deliver key projects, including MVP launches (Pharmaceutical Content Capture)
• Owned and refined the product backlog, defining features and releases, coordinating with the external vendors and stakeholders across multiple teams, despite a constantly changing core team
• Participated and presented in Mid Room planning sessions providing inputs to the roadmap planning and the overall program vision

Jun 2021 – Oct 2021 · 4 mos · Toronto, Ontario, Canada · Remote

• Led Agile teams to deliver key projects, including MVP launches (Machine2Machine Loading, Pharmaceutical Content Capture) and service enhancements (eComm)
• Owned and refined the product backlog, defining features and releases, coordinating with the external vendors and stakeholders across multiple teams, despite a constantly changing core team
• Conducted multiple demo and training sessions for stakeholders within and outside the team
• Created comprehensive documentation and conducted training sessions, improving team efficiency

Jan 2020 – Aug 2020 · 7 mos · Toronto, Ontario, Canada · Remote

• Developed a strategic roadmap improving operational resilience and stakeholder engagement
• Achieved a projected 20% increase in operating income through detailed market analysis and strategic planning
• Presented the recommendations to a group of over 25 Senior Executives (including the Board Members)

Jun 2019 – Aug 2019 · 2 mos · Ontario, Canada

• Created a business plan for expansion in the biggest market in the world (India, Pakistan & Bangladesh)
• .Developed new marketing metrics & Branding to help launch the product and to alleviate the success rate in the new market

Aug 2018 – Sep 2020 · 2 yrs 1 mo · Toronto, Ontario, Canada

• Strategy & Business Development Consultant Jan 2020 – Aug 2020
• ECAO (Electrical Contractors Association of Ontario), Toronto
• Created a Strategic roadmap for the organization to build operational resilience and enhance stakeholder engagement.
• Social Media Marketing Consultant Jan 2020 - Apr 2020
• Created a Social Media Marketing plan for Pearson Canada to help them engage SM to build a community of students

Jan 2017 – May 2018 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Spearheaded a re-vamp of the entire data Input Control process for 20 lines of business for both the Card and the Bank
• Led a team of 4 to automate the process of creating new controls and re-tuning existing controls by coordinating across multiple departments and teams
• Mentored 2 interns in the Anti-Money Laundering team to deliver a framework which reduced false Suspicious Activity Reports

Jul 2015 – Dec 2016 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Created an exhaustive reporting solution for the Alabang call center team of over 5000 agents and managers, as Project lead by implementing best operational practices
• Led team of five and implemented various solutions to create new dashboards to help analyze and improve NPS score across all channels- live agents, IVR and Enterprise- for both the Card and the Bank

Jul 2014 – Jun 2015 · 11 mos · Bengaluru, Karnataka, India

• Studied low application approval rates for customers for Commercial cards coming from a 3rd party Website and analyzed the product to customer mapping used in the advertisement and recommended changes
• Created a Title Process flow for the Merchant and Commercial Operations (MACO) back office and created automated dashboards eliminating manual work

Jun 2012 – Jun 2014 · 2 yrs · Bengaluru, Karnataka, India

• Spearheaded a project to standardize Touchpoint Net Promotor Score (TNPS) across all the portfolios of Partnerships Servicing
• Implemented a fast-track Credit Decision for the lines and loans portfolio to merge various call center agent queues

Jul 2011 – May 2012 · 10 mos · Bengaluru, Karnataka, India

• Automated the entire Dialer Data Process to reduce the turn-around time
• Developed the Datastage jobs for Dialer process to introduce multiple applications
• Build several Control-M jobs for automated scheduling of the Jobs
• Developed a training module and conducted training for new hires on Dialers and shell scripting