Mar 2025 – Jun 2025 · 3 mos

Jan 2024 – May 2024 · 4 mos · Noida, Uttar Pradesh, India · On-site

• Product Manager | Restaurant Technology
• Led the Menu's product strategy for restaurant vertical, empowering 40K+ merchants to optimize operations and growth
• Launched Multi-Menu Platform integration with DoorDash and Uber Eats, driving an 8% increase in online orders
• Streamlined customer feedback process, reducing feedback cycles by 25% and enabling faster product iterations
• Implemented standardized PRD template across product org, improving sprint readiness and cross-team alignment
• Partnered with international Sales, PMM, and Commercialization teams to execute successful go-to-market strategy for new features

Nov 2021 – Nov 2023 · 2 yrs · Bengaluru, Karnataka, India

• Product Manager | B2B SaaS
• Led end-to-end development of Webinar+, a revenue-focused webinar platform, adding $1M ARR within 12 months of launch
• Drove 80% user adoption of new email manager by integrating no-code HTML editor, resulting in improved conversion rates
• Designed and launched WYSIWYG landing page builder with 40% feature adoption, enhancing event registration flow
• Optimized attendee experience through one-click joining flow, increasing attendance rates to 45% (industry avg: 25%)
• Built core platform features including SEO optimization, pixel tracking, and Stripe payment integration
• Conducted extensive user research and prototype validation with mid-market customer advisory board to ensure product-market fit
• Collaborated with cross-functional teams across global offices to deliver features on accelerated timelines

Jul 2019 – Nov 2021 · 2 yrs 4 mos · Bengaluru Area, India

• Software Engineer | Digital Payments
• Led complete redesign of GrabPay wallet top-up experience for 10M+ Vietnamese users, reducing interaction steps by 75%
• Designed scalable backend infrastructure handling 100K+ daily payment requests and processing $10M+ monthly TPV, integrating GrabPay with multiple banks and payment providers
• Executed phased rollout strategy with rigorous UAT and post-launch monitoring to ensure zero service disruption
• Spent 20% of my time as a Product Manager. Improved system reliability through proactive downtime management solutions, reducing customer support tickets by 30%
• Recognized with three spot awards for engineering excellence and on-time delivery of critical infrastructure

Jan 2019 – Jun 2019 · 5 mos · Noida

• Times Internet is India’s largest digital products company.
• Worked on intelligent conversational agents using deep neural networks, long before they were cool.

May 2018 – Jun 2018 · 1 mo · New Delhi Area, India

• Worked in the Artificial Intelligence Resource Division(A.I.R.D) on Computer Vision.