Feb 2024 – Jun 2024 · 4 mos · Gurugram, Haryana, India · Hybrid

Jan 2022 – Jan 2024 · 2 yrs · Bengaluru, Karnataka, India · On-site

Jan 2020 – Jan 2022 · 2 yrs · Bengaluru, Karnataka, India

Jan 2018 – Jan 2020 · 2 yrs · Bengaluru Area, India · On-site

• Owned PnL, Sales, Operations, Delivery, and Customer Experience (Design & Install NPS) for HL's 2nd largest BU with an MRR of 5.6 Crores
• Led a team of 150+ stakeholders, built strong systems & processes to successfully deliver 950+ homes under the 45-day promise
• Cross-function: Launched and drove various initiatives like AO Hinge hole process, Handover ceremony, and Mission-35, in liaison with Retail, Growth, Production, Planning, Design & Installation teams which improved Final NPS to 72 from 35 and reduced design TAT to 30 days from 50 days.
• Retail Management: Restructured & standardized the entire product catalog & purchase flow > increased sales by 35% & reduced customer escalation by 60%

Jan 2015 – Jan 2018 · 3 yrs · On-site

• Pitaaraa is an e-commerce business for handcrafted eco-friendly products in the Home and Fashion industry.
• Built the entire business from scratch to a catalog of 250+ SKUs across 6 categories and an ARR of 1.2 crores with an AOV of 600. Led a team of 20+ across functions viz. SCM, Marketing, Sales, Delivery, Customer Success & Analytics.
• Designed & set up the order fulfillment processes, onboarded 3PL partners - Delhivery & Aramex on negotiated rates. Executed O2O sales model during the festive season, gained huge customer traction while reducing CAC to half.

Oct 2014 – Apr 2015 · 6 mos · New Delhi, Delhi, India

• Zimply is a Delhi based Matrix Partners funded startup founded in 2015 by IIT Roorkee alumni with the aim of becoming a market network of Home Category.
• Handled end-to-end operations, On-boarded first 200 merchants & 35000+ products in all the 6 categories with major focus on furniture.
• Led an 8-member team to achieve monthly targets of Revenue, GMV, AOV while maintaining a Gross Margin of 15% after discounting.
• Owned order fulfilment within SLA & SOPs via both ‘Cross-Dock’ & ‘Drop-Ship’ models. Worked closely with the Product team in designing wireframes for the Seller Dashboard & Seller App. Was involved in expansion planning, hiring & mentoring the new employees.

Jan 2014 – Mar 2015 · 1 yr 2 mos

• ABOUT WEBSITE:
• With an aim to reduce the information asymmetry prevailing among the young professionals of our country, workronicles.com is India’s first ever initiative with a vision to provide complete career solutions by serving as a conduit between students and employers.
• WORK INSIGHT:
• 1) Managing a team of 25 students consisting of campus ambassadors, web designers & editors. 2) Assembled reviews of over 500 students across top 50 engineering colleges of India.
• 3) Leveraged a prominent web presence in a negotiation to become the information partner of one of the leading student portal ‘HelloIntern.com‟ and established mutually beneficial terms for our firm.
• 4) Structured reviews & incrementally improved them in a format conducive for both authors & viewers.

Jun 2013 – Aug 2013 · 2 mos · Switzerland

• I joined College of Engineering and Architecture, Fribourg, Switzerland as an intern on June 5, 2013 and worked till August 5, 2013, in the ALCOVE research lab on the project "Rurality - A Joint Master of Architecture Research Event - the first EAAE rurality network event" under the guidance of Professor Dr. Pieter Versteegh.
• I Helped him in collecting the research data in the form of texts, photographs and aerial views, adjusted their resolution in terms of pixels ideal for publication by using Adobe Photoshop CS5, proof read the texts for publication, and prepared a complete InDesign package for publication by using Adobe InDesign CS5.

Jan 2013 – Jan 2017 · 4 yrs

• Setup & headed a 24-member volunteer team - organized 5 cultural events for the orphans among 20+ orphanages in MP
• Raised funds from politicians, HNIs and businessmen to sponsor the education/ training of the winners.
• Emceed the events and handled complete digital branding & social media marketing for the NGO

Jul 2012 – Dec 2014 · 2 yrs 5 mos · Roorkee

• Led Anushruti Welfare Group of 15 dedicated students of IITR (both UG & PG) working for Anushruti, a school for hearing impaired, towards the welfare and development of the school.
• Organized various fundraising events, workshops and vocational training activities for skill development of the students & the teachers.
• Worked as an executive member in the administration of the school along with the school Management Committee that comprised of Professors of IIT Roorkee to recognize future research aspects and to chalk out plans that can be implemented in the school for the group.