Oct 2021 – Feb 2024 · 2 yrs 4 mos · Bir,Himachal Pradesh · On-site

• Directed property management operations, ensuring the smooth functioning, security and maintenance of the property while optimizing cost efficiency.
• Implemented strategic initiatives to enhance property performance and achieved a 20% reduction in maintenance costs.
• Led a diverse team of 15, fostering a collaborative environment that increased team productivity by 25%. Including Front Desk Representative,Property Mangers, Volunteers , Housekeeping Staffs And Kitchen Staffs. Providing guidance and training to ensure high productivity and adherence to quality standards.
• Conducted regular property inspections and implemented maintenance, and improvement initiatives. This strategy led to approximately a 30% increase in positive feedback from customers.

Nov 2020 – Oct 2021 · 11 mos · Bir,Himachal Pradesh · On-site

• Oversee the day-to-day operations of the front desk, ensuring efficient and smooth functioning. This includes managing check-ins and check-outs, reservations, guest inquiries, via chat,phone or mail and handling any issues that arise with professionalism and courtesy.
• Act as the primary mediator between guests and various departments to fulfill guest needs and manage room logistics.
• Maintain accurate and up-to-date records of bookings, payments, and guest preferences to enhance personalized service and operational efficiency.
• Oversee the processing of payments and financial transactions at the front desk. Ensure accuracy in billing and resolve any discrepancies promptly.
• Inform guests about booking policies, terms and conditions, including cancellation policies and special requirements via chat, phone or mail.
• Developed and managed relationships with tenants, vendors, and other stakeholders, leading to improved customer satisfaction.
• Stay informed about market trends, peak periods, and promotional opportunities to optimize booking strategies and revenue.

Mar 2019 – May 2020 · 1 yr 2 mos · Kolkata, West Bengal, India · On-site

• Strategic Sales Planning: Developed effective sales strategies to meet targets within a dynamic market environment, demonstrating adaptability and strategic thinking.
• Team Leadership: Led a motivated sales team, fostering a culture of achievement and continuous improvement. Provided coaching to new team members, emphasizing goal setting and performance evaluation.
• Customer Relationship Management: Built and maintained strong relationships with key clients, contributing to customer satisfaction and repeat business.
• Market Analysis and Adaptation: Conducted thorough market analysis to identify trends and adjust sales tactics accordingly, showcasing an ability to respond to changing market dynamics.
• Performance Management: Utilized sales data to monitor team performance, making informed decisions to enhance sales outcomes.
• Cross-functional Collaboration: Worked effectively with marketing and product development teams to align sales strategies with broader company objectives.

Apr 2018 – Mar 2019 · 11 mos · Kolkata, West Bengal, India · On-site

• As a Sales Representative with approximately a year of experience, I've developed a strong foundation in sales through:
• Effective Communication: Mastered the art of communicating value propositions, tailoring messages to diverse client needs.
• Sales Targets Achievement: Consistently met or exceeded sales targets through diligent follow-ups and strategic selling techniques.
• Client Relationship Building: Fostered lasting relationships with clients, ensuring satisfaction and securing repeat business.
• Market Insight: Applied insights from market trends and competitor analysis to inform sales approaches and tactics.
• Collaboration: Worked closely with the sales and marketing teams to optimize strategies and improve product offerings.

Mar 2018 – Apr 2018 · 1 mo · Kolkata, West Bengal, India · On-site