Apr 2023 – Present · 3 yrs 2 mos

• Driving platform-wide documentation strategy & execution, achieving 100% coverage; built an integrated AI bot improving content accessibility & reducing related support tickets by 40%.
• Owning technical strategy, roadmap & OKRs for platform security & authorization; collaborated w/ Eng/Arch/Sec/Compliance on features (RBAC, Governance), reducing platform risk by 50%.
• Leading strategy for Sandbox/EAE (enterprise platform environments); defined requirements ensuring stability, performance & secure integrations for complex workflows, driving adoption and $20M revenue.
• Driving 0-to-1 development for core platform components like Dialers; led customer/market research, defined technical specifications & user experience, managed dependencies, and oversaw execution through launch & scaling.
• Directed Dialers GTM strategy; collaborated with Sales/Marketing on positioning & onboarding, acquiring 10+ large enterprise clients & contributing >$10M revenue growth.
• Managing & mentoring 8+ PMs/APMs on enterprise product strategy, Agile methodologies, and data-driven decision making.

Apr 2022 – Mar 2023 · 11 mos

• Created a new CCaaS outbound voice product from scratch (0 to 1)
• Successfully implement CCaaS outbound voice for major financial and fashion clients in India
• Managed and mentored a team of 8+ product managers and analysts
• Led product development efforts to improve client experience and stay competitive in the market
• Collaborated with development teams, clients, and other stakeholders to drive product innovation
• Handled product-related escalations and ensured product value was delivered to clients
• Managed product budgets and made strategic tradeoffs between competing priorities

Nov 2020 – Mar 2022 · 1 yr 4 mos

• Managed the core platform of Sprinklr, including its go-to-market strategy and revenue pipelines
• Collaborated with different social media channels (Facebook, Twitter, Snapchat, LinkedIn, etc.) to identify and develop possible solutions to customer problems and features they are interested in
• Managed the channels API team responsible for integrating the Sprinklr platform with social media channels
• Communicated with development, design, and implementation teams to ensure the effective execution of product features and enhancements.

Oct 2019 – Nov 2020 · 1 yr 1 mo

• Collaborated with designers and the customer success team to brainstorm features for the Advocacy module of Sprinklr.
• Managed the entire product release cycle, from the discovery of features to design development, product development, documentation, and release.
• Managed a complex, cross-functional team that included designers, developers, QAs, support, documentation, success/sales, and managed services.
• Achieved a significant increase in the Product Happiness Index, raising it from 6.2 to 7.5 for the Asset Manager Module.

Apr 2019 – Sep 2019 · 5 mos

• Lead the Asset Manager module in the Forrester research of social core
• Worked on initial load improvements of Asset Manager module
• Worked on product stabilisation and scaling of the product using React, Redux and
• other frontend development tools
• Resolved customer raised tickets and helped team to bring them down to 0

Oct 2018 – Mar 2019 · 5 mos

• Part of a team which moved the entire Asset Manager module from Sprinklr Version
• 3.0 to Sprinklr Space version
• Closely worked with designers and product managers to roll out new features
• Technologies used : React, Redux, RxJs, Redux Observable, Generators, Jest, Webpack, Babel.

May 2016 – Sep 2018 · 2 yrs 4 mos

• Worked on Media Planner and Audience Study module of Sprinklr
• Closely worked with designers and product managers to roll out features
• Technologies used: React, Redux, Webpack, React-virtualized, Jest,

Jan 2016 – May 2016 · 4 mos