Akshay Dhaygude

Business Analyst

Mumbai, Maharashtra, India5 yrs 9 mos experience

Key Highlights

Proven expertise in IT Business Analysis and Project Management.
Extensive experience in Salesforce implementation and user support.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a Fintech professional with strong expertise in IT Business Analysis and Salesforce management.

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Skills

Core Skills

It Business AnalysisProject ManagementSalesforceData Analysis

Other Skills

Advanced Product Quality Planning (APQP)Agile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementAgile TestingApex Data LoaderBRDCustomer Relationship Management (CRM)Data LoadingData ManagementData VisualizationEnterprise Data Warehouses (EDW)InspectorLeadershipLean UX

Experience

5 yrs 9 mos

Total Experience

2 yrs

Average Tenure

1 yr 7 mos

Current Experience

Arthan finance

Business Analyst

Nov 2024 – Present · 1 yr 7 mos · Mumbai, Maharashtra, India

Takes ownership and is able to guide development and the QA team on tasks and projects from creation to resolution.
Conducted requirement gathering sessions with stakeholders and underhand business needs, objective and process to insure that the platform met both functional and non-functional requirements.
Preparation of user stories, BRD, FRD and acceptance criteria.
Recommend improvements and efficiency in the lead sourcing App, LOS and LMS.
Conducted user acceptance testing to ensure that the developed system satisfied the needs of the business client as specified in the functional requirement.
Designed developed and implemented user acceptance testing cases and plans.
Communicate business needs and ensure alignment on project objectives and timelines.
Developed detailed flowcharts and diagrams using Draw.io, Optima & whimsical to enhance project understanding and streamline workflow.
Support the development and launch of a new product or service.
Prepare and present reports for stakeholders to support decision-making.
Analyze existing financial and operational processes to identify inefficiencies
Recommend strategies and tools to improve efficiency, accuracy and user experience.
Develop and deliver training materials for the end user of the organization system or tools.
Conduct workshop and hands-on sessions to ensure users are proficient in new processes or technologies.

Production SupportIT Business AnalysisBRDUser StoriesPerformance AnalysisData Visualization+4

Bajaj finserv

2 roles

Deputy Unit Manager

Dec 2022 – Apr 2024 · 1 yr 4 mos · Pune, Maharashtra, India

Co-ordination and execution on the development of products in partnerships with cross-functional teams including COE, business intelligence, risk, credit, IT, marketing to unite teams towards a common goal of making required enhancements live.
Ideation of the process for the business requirement proposed and conducting first level
feasibility on the proposed process.
Responsible for proposal preparation BRD (Business Requirement document) and communicating
it to IT and delivering in agreed timeline.
Responsible for execution of the projects and delivering the same on time meeting
the business objective and goals.
Responsible for Setting, observing, and re-evaluating project priorities where necessary
Perform monthly and weekly reviews of the projects with your team to ensure successful project
completion
Reviewing and approving UD (Understanding document) prepared by IT to proceed with the
development
Getting the new system tested from product side and providing sing off basis UAT (User acceptance testing).
Providing training and creating user support document.
Extensive usage of Salesforce (List views, Reports,
dashboards & Master
management).
Create and manage user accounts, profiles, roles, and permissions.
Maintain data security through effective access controls and sharing rules.
Import, update, and ensure data quality using data loader and Salesforce and Salesforce Inspector tools.
Perform regular data backups and maintain data integrity
Customize Salesforce objects, fields, page layouts, and record types to meet business needs.
Conduct regular system maintenance tasks, including backups and updates.
Lead and manage Salesforce-related projects from initiation to completion.
Ensure timely delivery of projects within budget and scope.

Project ManagementSalesforceBRDUser Acceptance TestingData Management

Manager

Aug 2021 – Nov 2022 · 1 yr 3 mos · Pune, Maharashtra, India

Provide ongoing support and training to Salesforce user.
Create and maintain user documentation and training materials.
Assist users with troubleshooting and resolving Salesforce issues.
Understanding system requirement from sales side and communicating it to IT team.
Detailed user story, IT request raising and tracking on azure bord.
Creating list views and dashboards on salesforce CRM for business.
Extensive usage of Salesforce Data Loader and inspector for loading data.
Co-ordinating with Partner Experience Team for mapping related issues
To provide timely solutions to sales and credit teams with necessary approvals to ensure smooth functioning of daily approvals.
Driving Field contests with hourly reports to
keep the team engaged.

SalesforceUser DocumentationTroubleshootingData Management

Teamlease services limited

Data Analyst

Dec 2019 – Jul 2021 · 1 yr 7 mos · Pune, Maharashtra, India · On-site

MIS reporting by using MS Excel for daily business done.
Generate timely and accurate reports for analysis.
Creating reports on salesforce CRM for business.
Creating MIS/ Dashboard report and presenting it to the concern Department.
Implement and analysis data to create daily, weekly, monthly and quarterly reports.
Generating & maintaining day to day MIS Data and updating the management.
Determined required data by analyzing MS-Access / EDW
databases and created customized reports.
Extensive usage of MS Excel, SQL
Testing of new enhancement according to business requirements from product side.