Akshay Kumar

Operations Associate

Goa, India7 yrs 11 mos experience

Key Highlights

Over 5 years of experience in Supply Chain Management.
Expertise in Quality Analysis and Customer Success.
Proven track record in developing operational strategies.

Stackforce AI infers this person is a Supply Chain Management professional with a strong focus on Quality Assurance and Customer Success.

Contact

Skills

Core Skills

Supply Chain ManagementLeadershipOperations ManagementCustomer SuccessQuality ManagementBusiness Development

Other Skills

Last MileData AnalysisGrowth StrategiesPeople ManagementResource PlanningBusiness AnalysisTeam ManagementTrainingVendor ManagementInventory ManagementInvestigationJiraSalesforce.comProblem SolvingAnalytical Skills

About

I currently work in Supply Chain management operations at Shipbob. Previously worked as a Quality Analyst in the Real Estate Division at Better.com, with 2years of experience in Operations - Quality Control Analyst at Better Real Estate (Better.com) and over all 5years+ experience. I have a strong background in Supply chain management Quality Analysis, US Mortgage, Client Success, E-commerce, Sales, Training and development, US Transactions, Operations, management, compliance and regulation, Business development, Internal Audits, MS office, Advance Excel, SQL, GDS, JIRA, Power BI.

Experience

7 yrs 11 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 2 mos

Current Experience

Blinkit

2 roles

Cluster Manager

Promoted

Jan 2026 – Present · 5 mos

LeadershipLast MileSupply Chain ManagementData AnalysisGrowth StrategiesPeople Management+2

SM

Apr 2025 – Jan 2026 · 9 mos

Operations ManagementLast MileTeam ManagementTrainingVendor ManagementSupply Chain Management+2

Shipbob

Supply Chain Operations - Control Tower

Oct 2023 – Jan 2025 · 1 yr 3 mos

InvestigationJiraSalesforce.comCustomer SuccessProblem SolvingSupply Chain Management+5

Better

3 roles

Quality Control Analyst

Oct 2022 – Jun 2023 · 8 mos

Developed and executed audit process for 600+ individual contributors workflow in accordance with a 360-degree feedback mechanism, involved and actualizing remediation mechanism.
Developed monthly, end-of-quarter, and other statistical reports for the leadership team and quality improvement programs using Google Data Studio and Power BI.
Identify control deficiencies and make recommendations to improve the efficiency of operations and the control environment.
Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
Created, edited, and altered customer service strategies and procedures in an Agile manner to best deliver a satisfying experience.
Communicating discrepancies found during a QC review & providing supporting documentation to the POD Manager, Quality Managers, business unit and upper management

CoachingTransaction auditGoogle Data StudioInvestigationTransaction AuditCustomer Relationship Management (CRM)+12

Analyst Business Excellence

Promoted

May 2022 – Oct 2022 · 5 mos

Customer Relationship Management (CRM)Employee RelationsMicrosoft ExcelEmployee EngagementTableauKey Account Management+4

Analyst - Transaction Coordinator

Apr 2021 – May 2022 · 1 yr 1 mo

Coordinated with Vendors, Attorneys & Escrow/Title in order to complete 300+ transactions in the US.
Adhere to our AML policies, KYC Checks, and procedures when reviewing 300+ transactions in the US.

Problem Solving